Desktop Support Technician

Description The Desktop Support Technician performs various technical work related to the maintenance of Williams County desktops, notebooks, and telephone equipment.

Examples of Duties The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.

• Installs, assembles, configures, and maintains computers, monitors, and peripherals, including printers, scanners, and related hardware
• Pulls cables and rewires cabling as required for new installations and office reconfigurations
• Provides technical support and troubleshooting assistance for networked computer systems, including hardware, software, and email
• Investigates and resolves network and peripheral equipment problems; performs related repairs as required
• Performs preventative maintenance necessary to keep County computers and systems free of viruses, spyware, and adware
• Responds to technical service requests in a timely and prompt manner; accurately documents technical service call information into ticketing or knowledge base system(s)
• Monitors and assists with ensuring the availability, connectivity, and security of assigned technology-related equipment
• Schedules and provides training to technology end users as requested
• Coordinates and collaborates with Information Technology Department staff to research and implement the use of new technologies
• Provides on-call technical support as scheduled and required
• Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

Typical Qualifications

• Associate Degree in Information Technology or Computer Science OR High School Diploma or GED AND two (2) years of information technology experience
• A+, CNE, and Microsoft Desktop Support Technician certifications preferred
• Must possess a valid North Dakota Driver’s License or equivalent
• Must pass a background check and pre-employment drug and alcohol screening

Supplemental Information

Special Working Conditions:

• Must be able to lift 50 pounds
• Must be able to provide on-call and emergency technical support outside of regular work hours

Compensation and Benefits: Pay range for this position is $27.28-$31.00/hour, and may vary based on qualifications and experience. Williams County provides generous benefits to full-time regular employees: paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System, and 12 paid holidays each year.

To learn more about Williams County, please visit our website: www.williamsnd.com/departments/county-information/ To learn more about living and working in Williams County, visit whereinwilliamscounty.com. All offers of employment will be contingent upon successful completion of a pre-employment drug screening, background check, and reference review.

Benefits

Williams County offers competitive pay, a great work environment and a generous benefit package to full time employees, including a fully-paid health/dental/vision plan for the entire family.

Williams County pays the full premium for family, single-plus-dependent or single coverage plan for each full-time employee.

Williams County provides a monthly allowance toward the purchase of a voluntary supplemental insurance policy for each full-time employee. Coverage may include single, single-plus-dependent or family coverage on any voluntary supplemental insurance provided by the designated Williams County supplemental insurance provider.

Williams County pays the premium for a $25,000 term life insurance policy and $25,000 accidental death and dismemberment policy for full-time employees.

Williams County pays the premium for a Long Term Disability Insurance plan for full-time employees.

Employees who are at least 18 years of age and are working in a qualified position an average of 20 hours per week for five or more months of the year are required to participate in the North Dakota Public Employees Retirement System (ND PERS) Retirement Plan. Membership will become effective immediately upon employment.