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Sales - Entry Level
Trinity Solar
Burlington, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
New Britain, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Monroe, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Fairfield, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Southington, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Glastonbury, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Clinton, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Commack, NY
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Peekskill, NY
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales-Entry Level
Trinity Solar
Waterford, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales-Entry Level
Trinity Solar
Colchester, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales-Entry Level
Trinity Solar
Norwich, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales-Entry Level
Trinity Solar
Waterford, CT
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
North Andover, MA
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Saugus, MA
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Millville, NJ
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Northampton, MA
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Sales - Entry Level
Trinity Solar
Little Egg Harbor, NJ
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Trinity Solar
Enfield, CT
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Sales - Entry Level
Trinity Solar
Palmer, MA
…experience is NOT necessary, as we offer paid training and ongoing support. Just bring your pleasant people skills! Any previous customer service, inside or outside sales, or customer…
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Trinity Solar
Greenfield, MA
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Sales - Entry Level
Trinity Solar
Cumberland, RI
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Sales - Entry Level
Trinity Solar
Dedham, MA
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Sales - Entry Level
Trinity Solar
Medford, MA
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Trinity Solar
Providence, RI
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Closed listing

WILEY X INC

Customer Service Representative I

Frisco, TX, United States

$18 to $21 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $18 to $21 USD / hour
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

About Wiley X:

LINK: Who is Wiley X? (youtube.com)

Inspired by a singular purpose of “building the world’s best protective eyewear”, U.S. Army Veteran Myles Freeman Sr. founded Wiley X in 1987. Over the years, we've become an iconic American brand and the most trusted name for protective eyewear. Brothers Dan and Myles Jr. continue to build on their father’s legacy while leading the brand to innovate new eyewear products without compromising protection.

Today our company creates premium protective eyewear for a wide range of customers that serve, work, and play in life’s harshest environments.

We value motivated self-starters who aspire to be part of an organization whose focus is long-term success. Our vision is to be the leading provider of innovative eye protection worldwide, empowering individuals to pursue their passions and professions with confidence. Our team is supported through an inspirational culture and leadership that is encompassed by never compromising, protection, and trust.

Job Summary:

Performs a range of data entry functions in a timely and accurate manner. Performs general clerical duties while providing support to the Customer Service department, including B2C consumers, Optical, Outdoor, and Occupational Safety customers. In this role you will assist customers with selecting and purchasing eyewear, ensure excellent customer service, and help with the daily operations of the store, including opening and closing duties.

Hours: Core operating hours are 8:00 am – 4:30 pm CST. You will be given your schedule by the Customer Service Manager.

Location: On-site in our Frisco, TX facility; Hybrid work available upon completion of classroom training and on-the-job training requirements.

Qualifications

Responsibilities & Essential Functions:

Perform data entry.
Update and maintain Customer & dealer records.
Resolve shipping issues.
Manage necessary RMA requests.
File warranty documentation and maintain records as necessary to comply with company policies and procedures.
Assist with special projects.
Answer and respond to customer calls including taking orders, handling warranties, and answering general inquiries.
Assist with processing prebooks and backorders.
Process incoming web orders.
Partner with other departments to resolve customer issues.
Provide back-up for Optical Sales Customer Service team members.
Adheres to all company policies and procedures.
Verify aging balances, understand account statuses, and sign orders.
Greet customers promptly and professionally as they enter the store
Assist customers in selecting frames, lenses, and accessories that best meet their vision needs and personal style
Provide knowledgeable product recommendations and educate customers on lens options and features
Process transactions accurately using point-of-sale (POS) systems
Maintain clean and organized displays and store environment
Open and close the store according to company procedures, including securing cash and locking up
Duties may be adjusted as business needs arise.

Required Skills/Abilities:

Good computer skills
Strong work ethic and team-oriented mentality
Positive, proactive attitude
Good interpersonal and communication skills
Extremely reliable
Strong Problem-solving skills.
Excellent communication and organizational skills

Minimum Qualifications:

1 year of Customer service experience preferred.
High School Diploma or GED

Physical Requirements:

Lift up to 25 pounds.
Ability to sit for long periods of time.
Ability to use a computer for prolonged periods of time.
Ability to be on the phone and talk for long periods.

Why Join Us:

Culture: At Wiley X, we foster a culture of never compromising, trust, and service, where every voice is valued, and success is a shared journey.
Sense of purpose: Joining Wiley X means sharing a common mission and vision with your peers, empowering you to make a meaningful impact on the organization’s objectives.
Professional Growth: Every day, we strive to cultivate an environment conducive to continuous learning and development, providing opportunities for you to enhance your skills.
Team Collaboration: You have the opportunity to embrace the chance to engage daily with diverse teams, fostering creativity and innovation through the exchange of shared ideas and perspectives.

EEOC

At Wiley X, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

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Skills

Customer service
Data entry
Assist customers
Procurement
Opening and closing procedures
Documentation
Prepare orders
Sales
Point of sale
Computer skills
Communication skills
Problem solving
Organizational skills
Heavy lifting
Tolerate sitting for long periods
Use a computer

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