Account Manager

Title: Account Manager Location: Reports to:

About Wildpack Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG space.

The company specializes in aluminum can beverage sleeving, filling, and third-party logistics. We are looking for someone who is a natural leader and is committed to delivering high quality service with high-performance results. Bring an entrepreneurial spirit and come grow your career in a fun, inclusive, and established business that is supportive with lots of opportunity for advancement. The Company recently went public on the Canadian Toronto Stock Exchange Venture, bringing massive opportunities to its employees for career progression and a variety of learning opportunities.

About the role

Wildpack has continued to expand its team and clientele base year-after-year and expects to continue its growth through training, developing, and opening opportunities to its team through career advancement.

Join Wildpack as an Account Manager – located at our plant in (LOCATION) to become a part our Sales & Service Team and manage some of our primary accounts.

As an Account Manager you will be self-motivated and have thrived in your experience with B2B sales and service. You love the juggle of client’s projects and needs and pride yourself on simplifying, organizing and completing them on time and on budget. You are an expert in developing and nurturing strategic partnerships with your accounts to grow them with every season and a view to elevating them to Key Account status. You know that success comes from creating and maintaining long-term, trusting relationships with our customers on a local, all the way to a national scale and that by putting all of this together your work as the primary point of contact enhances and strengthens our relationships with these accounts ensuring Wildpack’s growth.

A day in the life: What you do

• Ensure an excellent reputation for service with a focus on customer retention, resulting in repeat business and contract renewal
• Represent Wildpack on calls and presentations and travel to client’s Corporate offices, as needed
• Coordinate internal production, external supply vendors and customer inbound/outbound requests.
• Forecast and plan the customer’s production needs and materials
• Schedule and conduct site walk-throughs with new or prospective clients
• Strive to meet given budget guidelines, as presented by customers
• Increase account revenue and identify new business opportunities
• Analyze changing market demands and develop or revise strategies to respond to recurring client concerns
• Deepen relations between Wildpack and the customer to identify current and potential pain points
• Resolve customer concerns quickly, cost-effectively and whenever possible, proactively
• Communicate, update, and maintain contact with all clients regarding the status of projects
• Create, update, and manage client’s documents in an accessible folder
• Work with internal teams and clients on all aspects of the projects including on-boarding, artwork development, additional packaging requirements, and production
• Provide advice and guidance to clients regarding business development opportunities and areas for strategic growth
• Schedule and conduct account reviews, including the construction of customer success plans for top clients, to strengthen satisfaction and build repeat customers
• Work with marketing to ensure vendors work to Wildpack capabilities

Qualifications: What you know

• 3+ years of Account Management experience or similar role
• Successful track record of managing a portfolio of small to mid-tier accounts
• Prior knowledge of food production processes (specifically beverages), preferred but not required
• Proficiency with Microsoft products including Excel, Word, Outlook, databases and order-processing software

Must haves: Who you bring

• Customer-centric approach to your work
• Works well in group problem solving situations
• Strong internal and external communication skills, both via email and phone
• Advanced ability to speak clearly and persuasively in positive or negative situations
• Advanced ability to respond clearly, concisely, and promptly to questions/requests via phone or email
• Strong ability to present information in both one-on-one and small group situations
• Excellent organizational and time management skills
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Strong attention to detail, demonstrating accuracy and thoroughness
• Adaptable to changes in the work environment
• Punctual and dependable
• Strong customer service skills
• Ability to work on multiple projects at one time

Wildpack Values; Who you are

• Lead From the Front - The Leader of the Pack leads by example and that is best done by being present and in the front of the pack.
• Second to No One - The Pack is driven to achieve success and learn from our mistakes.
• Be Tenacious - The Pack is relentless in their pursuits; we find ways to remove barriers to deliver results.
• Work as a Pack- The pack is one team that has respect for each other, communicates effectively, and works together to achieve their goals. Silos breed failure and we are stronger together.

Wildpack Benefits; What you get

We invest in our people, support their growth through mentorship, professional development, and education opportunities. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

• Salary based on experience + lucrative commission structure
• Medical, Dental and Vision Insurance
• 401k matching program up to 4% of contribution
• Paid Time Off

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.