Operations Supervisor

Operations Supervisor

Department: Full-Service/Self-Service Operations Reports To: General Manager Status: Non-Exempt Description: The Operations Supervisor supports daily operational activities by overseeing staff, ensuring workflows run efficiently, and maintaining company standards for safety, quality, and customer service. This role serves as a key link between team members and management, assisting in execution, coaching, and problem resolution while escalating higher-level issues as needed.

Duties and Responsibilities include the following:

• Supervise daily operations and assist in coordinating employee schedules, assignments, and workload distribution
• Monitor team performance, productivity, and adherence to company standards; provide real-time feedback and coaching
• Serve as the first point of contact for routine questions or concerns, resolving issues when possible and escalating complex situations to management
• Support the General Manager with updates on daily operations, staffing needs, and workflow challenge
• Assist in implementing process improvements and operational efficiencies identified by management
• Promote a positive team environment by encouraging communication, accountability, and recognition of employee contributions
• Lead or assist with team meetings, safety talks, and on-the-job training.
• Ensure compliance with company policies, safety procedures, and regulatory requirements
• Maintain a visible presence on the floor to support staff and ensure smooth operations.
• Must be mechanically inclined, with the ability to perform basic troubleshooting, quick repairs, and on-the-spot assessments of equipment as needed
• Cross-trained as a loader operator and capable of safely operating equipment when required
• Participate in new hire interviews and onboarding to ensure a smooth and positive experience for new employees
• Will serve as a backup for multiple positions, demonstrating flexibility and a willingness to step in wherever needed
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Education/Experience:

High school diploma or general education degree (GED); or equivalent combination of education and experience. Experience or knowledge in the automotive industry.

Certificates and Licenses:

Valid driver’s license. Forklift certification. Training and certification are available. Candidates must successfully complete the Wilbert’s Mentorship Program and any other required professional development programs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, and talk or hear. While doing this job the employee will be primarily on their feet for long periods of time. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. The employee must occasionally lift and/or move up to 100 pounds. For heavier merchandise lifting devices and/or assistance is required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, fumes or airborne particles, and outdoor weather conditions. This is a smoke-free environment for safety reasons. The noise level in the work environment is usually loud.

Disclaimer:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equal Employment:

Wilbert's is an equal employment organization that hires employees without regard to race, religion, color, national origin, citizenship, gender, age, veteran status, disability in accordance with Federal, State and Local employment laws.