Customer Service Associate

Customer Service & Warehouse Associate {#customer-service-warehouse-associate pm-slice="1 3 []"} Whitmans | Farwell, Michigan Whitmans is looking for a dependable, motivated, and customer-focused individual to join our growing team! We are a pet grooming supply company specializing in professional grooming supplies, equipment, sharpening services, and repairs. We are looking for someone who enjoys working with people, takes pride in doing a job right, and is willing to help wherever needed to keep daily operations running smoothly. ### Job Responsibilities Customer Service - Assist customers with questions about products, orders, and services. - Answer incoming phone calls and respond to customer emails. - Help customers with product selection and general product information. - Process customer orders, returns, and exchanges. - Provide friendly, professional, and timely customer service. - Assist with online Shopify orders and customer inquiries. - Follow up with customers regarding service orders and repairs when needed. Warehouse & General Operations - Pick, pack, and prepare customer orders for shipment. - Receive, check, and organize incoming inventory. - Stock shelves and maintain an organized warehouse and showroom. - Assist with inventory counts and general product organization. - Maintain a clean and professional work environment. - Clean and maintain break rooms, restrooms, and common areas. - Complete general end-of-week cleaning duties. - Assist other team members with daily tasks as needed. Additional Responsibilities - Assist with preparation and setup for trade shows and special events. - Travel with the Whitmans team to approximately 1--2 weekend events per month, as needed. - Perform other duties that contribute to the overall success of the business. ### Qualifications & Skills - Strong customer service and communication skills. - Dependable, punctual, and reliable attendance. - Friendly and professional attitude. - Ability to multitask and stay organized in a busy environment. - Comfortable using computers, email, and basic office software. - Ability to learn new products, systems, and procedures. - Willingness to work as part of a small team. - Previous retail, warehouse, or customer service experience is preferred but not required. ### Physical Requirements - Ability to stand and walk for extended periods. - Ability to lift and carry packages and inventory as needed. - Ability to perform general cleaning and warehouse duties. - Ability to assist with loading and unloading event and trade show materials. ### What We Are Looking For We are a small business where every team member plays an important role. We need someone who understands that customer service is more than answering a phone --- it means taking ownership, following through, helping customers, and supporting the team. The ideal candidate is someone who sees what needs to be done and takes the initiative to do it without always having to be asked. We value dependability, honesty, a positive attitude, and a willingness to learn. ### Position Details Location: Whitmans -- Farwell, Michigan Employment Type: Full-Time