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Added 3 mins ago
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
…systems) which includes application of information technology program management theories, principles, and practices to carry out responsibility for knowledge information systems and…
Added 4 mins ago
BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
Added 4 mins ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…
Added 4 mins ago
BMC3I Program Manager - TAPLab
Odyssey Systems Cons
Colorado Springs, CO
BMC3I Program Manager - TAPLab Job Locations US-CO-Colorado Springs ID 2026-9185 Category Program Management Type Full Time Biweekly Hours 80 Location : Name 2424 Garden of the Gods Road…
Added 4 mins ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…
Added 4 mins ago
Staff Full Stack Engineer (Infrastructure) - FT telework - EADGE-T
Lockheed Martin
Colorado Springs, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 4 mins ago
DevOps Engineer III
Deloitte
Denver, CO
Designing, implementing, and supporting DevOps pipelines, infrastructure automation, and continuous integration and continuous deployment practices across client environments
Added 4 mins ago
Senior GRC Information Security Systems Analyst
Dorsey & Whitney
Denver, CO
…compliance. Reporting directly to the Information Security Systems Manager, you'll lead and support client and pre-contract security assessments, organize and execute internal ISMS audits…
Added 4 mins ago
Senior Data Engineer
Audacy
Denver, CO
Research, analyze, recommend, and implement technical approaches for solving complex data transformation and integration problems within a Medallion data warehouse architecture.
Added 4 mins ago
Senior ALC Developer
Maximus
Denver, CO
Preform requirements analysis to develop detailed technical specifications and anticipate integration considerations.
Added 4 mins ago
Senior ALC Developer
Maximus
Denver, CO
Preform requirements analysis to develop detailed technical specifications and anticipate integration considerations.
Added 4 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Denver, CO
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 5 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Denver, CO
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…
Added 55 mins ago
G
Scheduling Manager
GPAC
Minneapolis, MN
- $145,000 to $180,000 USD / year
Support Lean Pull Planning initiatives and scheduling integration efforts.
Added 58 mins ago
O
Senior Manager, Data Center Construction, Integration & Handover - Saline, MI
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
The Senior Manager, Data Center Construction Integration & Handover oversees developers and their general contractors in delivering data center construction projects, with a focus on base…
Added 1 hour ago
Mechanical Design Engineer – Next Generation Products
GE Aerospace
Evendale, OH
The NGP organization is responsible for the design, analysis, integration, and support of future military engine products. The NGP Design Engineer owns the design, development, and…
Added 1 hour ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
The Manager, Consumer Applications is responsible for the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related…
Added 1 hour ago
EC
Senior Counsel, Mergers & Acquisitions
Eaton Corporation
Beachwood, OH
- $200,000 to $250,000 USD / year
…contract drafting and negotiations, transaction closings and integration…
Added 1 hour ago
C
Oracle PeopleSoft FSCM Architect - 00071123321
Cognizant
Cincinnati, OH
- $83,250 to $112,500 USD / year
Lead PeopleSoft Update Manager (PUM) activities, including image deployment and Change Assistant execution.
Added 1 hour ago
MH
Care Manager, LTSS
Molina Healthcare
Washington Court House, OH · North Baltimore, OH · Granville, OH · Johnstown, OH · Lithopolis, OH · Columbus, OH · Worthington, OH · Reynoldsburg, OH · Lancaster, OH · Jeffersonville, OH · Circleville, OH · Hilliard, OH · Newark, OH · Ashville, OH · London, OH · Powell, OH · Grove City, OH · Pickerington, OH · Heath, OH · Richwood, OH · Plain City, OH · Dublin, OH · Pataskala, OH · Westerville, OH · Whitehall, OH · Marysville, OH · Gahanna, OH · Delaware, OH · West Jefferson, OH · Sunbury, OH · Commercial Point, OH · Upper Arlington, OH · Canal Winchester, OH
- $24 to $46.81 USD / hour
Promotes integration of services for members including behavioral health care and long-term services and supports (LTSS) and home and community resources to enhance continuity of care.
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Saint Louis, MO
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Kansas City, MO
As a Product Manager for Market Access AI, you will shape the strategic direction of a next-generation market access platform that is transforming how pharmaceutical and biotech commercial…
Added 2 hours ago
Registered Nurse (Women's Health Nurse Manager)
Veterans Affairs, Veterans Health Administration
Fort Harrison, MT
Added 2 hours ago
Senior Technical Program Manager, Engineering Strategy & Business Operations
Keysight Technologies, Inc.
Santa Rosa, CA
We are looking for a Senior Technical Program Manager to lead analysis, scoping and initial planning of high-priority strategic initiatives for HFTC Engineering. The role will initially…
Added 2 hours ago
Technical Trainer
Smurfit Westrock
Sioux City, IA
…quality, and performance targets. Reporting to the Site General Manager with a dotted-line relationship to Operations Learning & Development, this role serves as a primary training partner…

Whitman, Requardt & Associates, LLP

MTA Customer Experience Department – Project Manager

Baltimore, MD, United States

The expected compensation range for this position is $90,000.00 - $130,000.00.

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Job details

Pay: The expected compensation range for this position is $90,000.00 - $130,000.00.
Experience: A minimum of 5 years of relevant experience
Posting language: English
Posted: Nov 2, 2026

Original job description

At Whitman, Requardt & Associates, LLP, we are "People Focused and Project Driven". We have been in business for more than 110 years and we are known for our quality work and quality employees. This is your chance to join our team - help us to design the infrastructure and buildings that improve the world! WRA is looking for a Project Manager to work with our client, onsite at the Office of Customer Experience at the Maryland Transit Administration (MTA). The Project Manager will lead the implementation and delivery of key projects designed to enhance the agency's customer experience. While project management is at the core of this role, this is not a typical project management position - this role requires a strategic and creative thinker who can help shape how Rider Experience projects are executed across the agency. Beyond managing the lifecycle of projects from scoping to execution, the Project Manager will lead efforts to develop new frameworks, processes, and workflows that will guide future initiatives. This role will collaborate with cross-functional teams and external partners to drive initiatives that positively impact MTA riders. This position will combine human-centered design methods with project management practices to approach solving problems through research, ideation, and implementation. The Rider Experience team’s process begins with understanding the transit riders, then working collaboratively with riders, agency staff and other stakeholders to co-create tailored solutions that meet rider needs. As a key contributor to the evolution of how Rider Experience projects are structured, the Project Manager will play an active role in refining and standardizing approaches that can be applied across future agency-wide efforts.

Key Responsibilities:

Project Planning and Delivery:

•

Develop comprehensive project plans and scopes of work including timelines, deliverables, and resource allocation, to guide project execution.
Coordinate and manage the implementation and delivery of assigned projects, ensuring alignment with MTA’s strategic goals.
Collaborate with internal teams and external stakeholders to ensure successful project outcomes.
Monitor progress and address challenges during the delivery phase, adapting plans as needed to achieve project goals.

Stakeholder Collaboration and Communication:

•

Serve as the primary point of contact for project stakeholders, maintaining clear and consistent communication.
Collaborate with cross-functional teams, including marketing, data analysis, customer feedback, operations and others to ensure alignment and integration of project initiatives.
Facilitate project-related workshops, meetings, and user testing sessions to gather input and refine deliverables.

Human-Centered Design Integration:

•

Collaborate closely with the Program Manager to incorporate human-centered design principles into project delivery.
Engage end-users and use Rider Experience team’s rider data to help inform the decision-making process throughout the project lifecycle to ensure proposed project solutions meet rider needs and expectations.

Risk Management and Problem-Solving:

•

Identify potential risks and develop mitigation strategies to address challenges during project execution.
Proactively resolve issues that arise, ensuring minimal disruption to project timelines and objectives.
Develop solutions to optimize processes and improve overall project delivery.

Coordination with Program Manager:

•

Partner with the Program Manager to continuously improve Rider Experience team processes.
Align projects informed by program-level data and strategic objectives.

Systems Development and Strategic Growth:

•

Build, refine, and scale internal systems (e.g., Notion or other project management tools) to enhance efficiency and collaboration within the Rider Experience team.
Develop scalable strategies to maximize impact with a small team, ensuring effective resource allocation and operational efficiency.
Implement best practices for knowledge management, change management and documentation to support long-term team effectiveness and adaptability.

Performance Metrics and Evaluation:

•

Define project success criteria and establish metrics to evaluate project outcomes and effectiveness.
Coordinate with the Director and other team members to monitor project performance, using insights to inform future initiatives.
Prepare and present reports on project progress, challenges, and successes to leadership and stakeholders.

Requirements:

Bachelor’s degree in project management, business administration, transportation, or a related field.
A minimum of 5 years of relevant experience
Proven experience managing complex projects with cross-functional teams.
Strong organizational and leadership skills, with the ability to manage multiple projects
simultaneously.
Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels of the organization.
Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and implement effective solutions.
Proficiency in project management tools and software.

Preferred Qualifications:

Agile or Scrum Master certifications are highly desirable.
Project Management Professional (PMP) certification or equivalent.
Familiarity with the transit industry and a strong understanding of the unique challenges associated with public transportation.
Strong skills in building partnerships and liaising with team leaders to align project delivery with broader departmental goals.
Demonstrated experience in coordinating the creation, testing, and refinement of project deliverables, such as digital/print products and communications.
Commitment to delivering innovative, user-centered solutions that improve rider satisfaction and service delivery.

Benefits:

WRA recognizes that employees play an important role in its success. Our commitment to full-time employees is reflected in the comprehensive benefits package we offer:

Flexible work schedule options
Competitive salary
Leave accrual and paid holidays
Healthcare benefits
Group Life Insurance, as well as additional optional life Insurance, short and long term disability insurance
Flexible spending accounts for medical and dependent care reimbursement
401(k) Retirement Plan
Tuition Reimbursement
Employee Assistance Program
Parental and maternity leave benefits

WRA is an equal opportunity/affirmative action employer and complies with all applicable anti-discrimination laws. The expected compensation range for this position is $90,000.00 - $130,000.00. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employment-based visa sponsorship now or in the future. WRA will not sponsor applicants for U.S. work visa status for this opportunity. (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

***** Not accepting resumes from 3rd party recruiters for this position ***** Position #: 3516

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