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Added 6 mins ago
Lead Software Engineer: Frontend Python
JPMC page
Palo Alto, CA · Columbus, OH
As a Lead Software Engineer at JPMorganChase within Infrastructure Platforms(IP) you will execute creative software solutions, design, development, and technical troubleshooting with…
Added 6 mins ago
NF
INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST
Naval Facilities Engineering Systems Command
Naval Facilities Engineering Command, Atlantic, VA
- $108,019 to $140,426 USD / year
This is an interdisciplinary position and can be filled with either an ENVIRONMENTAL ENGINEER - 0819 series or PHYSICAL SCIENTIST - 1301 series.
Added 6 mins ago
VH
Safety & Occupational Health Specialist
Veterans Health Administration
New Orleans, LA
- $61,722 to $97,087 USD / year
…possible remedial actions (i.e., elimination, correction, or…
Added 6 mins ago
Cybersecurity Engineer SME
Govcio LLC
Tampa, FL
Engineer, integrate, and assess multi-vendor cybersecurity capabilities, including SIEM platforms, packet brokers, IDS/IPS, next-generation firewalls, endpoint protection, data loss…
Added 11 mins ago
Software Engineer Principal-Model Platform Support-Python/Slurm/Spark
PNC
Pittsburgh, PA · Birmingham, AL · Strongsville, OH · Farmers Branch, TX
…opportunity to contribute to the company’s success. As a Software Engineer Senior within PNC's Technology organization, you will be based in Birmingham, AL; Dallas, TX; Cleveland, OH or…
Added 13 mins ago
AM
ENGINEERING TECHNICIAN (CIVIL)
Air Mobility Command
McGuire AFB, NJ
- $72,737 to $94,563 USD / year
…goals, objectives, and procedures to ensure contracted civil engineer services meet all applicable DoD and AF directives, public laws, American Society of Mechanical Engineers (ASME),…
Added 16 mins ago
Solutions Engineer - Global
SHI International Corp
Home Office, PA · Home Office, NJ
The Global Solutions Engineer collaborates with account teams to assess customer data center environments and design tailored infrastructure solutions that align with business objectives.…
Added 16 mins ago
W
Test Engineer (TE) – Skill Level 3
Wyetech
Annapolis Junction, MD
- $86.9 to $109.84 USD / hour
The Test Engineer analyzes system requirements and concept of operations documents, acquisition plans, and system descriptions to develop evaluation and test plans and procedures, prepare…
Added 25 mins ago
AE
Design Engineer
ADDMAN Engineering LLC
Thousand Oaks, CA
- $85,000 to $150,000 USD / year
The Design Engineer is responsible for designing and detailing molds and fixtures as well as creating a mold design that can be efficiently and cost effectively manufactured. This position…
Added 28 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Arlington, Virginia, VA
- $150,000 to $225,000 USD / year
You will join Ramboll’s North America Power Systems team and work with specialists in substation engineering, protection and control, transmission, interconnection, power generation,…
Added 28 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Boston, Massachusetts, MA
- $150,000 to $225,000 USD / year
You will join Ramboll’s North America Power Systems team and work with specialists in substation engineering, protection and control, transmission, interconnection, power generation,…
Added 28 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Syracuse, New York, NY
- $150,000 to $225,000 USD / year
You will join Ramboll’s North America Power Systems team and work with specialists in substation engineering, protection and control, transmission, interconnection, power generation,…
Added 28 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Chicago, Illinois, IL
- $150,000 to $225,000 USD / year
You will join Ramboll’s North America Power Systems team and work with specialists in substation engineering, protection and control, transmission, interconnection, power generation,…
Added 28 mins ago
R
Senior Program Manager & Key Client Lead, Data Centers
Ramboll
Houston, Texas, TX
- $150,000 to $225,000 USD / year
You will join Ramboll’s North America Power Systems team and work with specialists in substation engineering, protection and control, transmission, interconnection, power generation,…
Added 29 mins ago
SR Cost Industrial Engineer
Live Comfortably LLC
Martinsville, VA
Live Comfortably is searching for a Sr. Cost Industrial Engineer to be located in our Martinsville, Virgina location. The person in this role will be required to travel up to 70% of the…
Added 29 mins ago
RI
Staff Regulatory Engineer
Radiant Industries
El Segundo, CA
- $177,500 to $218,926 USD / year
…can be used for critical infrastructure like military bases, data centers, hospitals, and remote sites, as well as the commercial main street businesses that keep America running. Founded…
Added 29 mins ago
RI
Senior Regulatory Engineer
Radiant Industries
El Segundo, CA
- $133,500 to $190,050 USD / year
…can be used for critical infrastructure like military bases, data centers, hospitals, and remote sites, as well as the commercial main street businesses that keep America running. Founded…
Added 30 mins ago
ZH
Senior Software Engineer
Zelis Healthcare, LLC
Morristown, NJ
- $15.92 USD / hour
The ideal candidate is a hands-on senior engineer who is comfortable working across an established enterprise application stack while helping move capabilities toward modern, cloud-based…
Added 30 mins ago
TS
Principal Platform Engineer
Threatmodeler Software Inc.
Jersey City, NJ
- $177,000 USD / year
…Plan and execute annual disaster recovery testing to validate data protection, availability, and recovery…
Added 31 mins ago
Junior Quantitative Investment Engineer
HarbourVest Partners, LLC
United States
We are looking for a Junior Quantitative Investment Engineer who has a passion for data, technology, automation, and an understanding of finance to join our Quantitative Investment Science…
Added 31 mins ago
MA
Senior Software Engineer – Mainframe COBOL, z/OS, CICS, JCL
Manufacturers and Traders Trust Co
Buffalo, NY
- $97,100 to $161,800 USD / year
Ensure changes comply with risk, regulatory, policy, change management, security, data protection, and access control standards, with auditable evidence; escalate risks and address audit…
Added 31 mins ago
Mechanical / Project & Facilities Engineer Intern
Quad
Sussex, WI
Quad is seeking a Mechanical / Project & Facilities Engineer Intern to support both product development and facility engineering functions at our Sussex, WI location. This internship…
Added 33 mins ago
Lead Controls Engineer - Major Projects Group
Blattner Company
Remote, United States
…constraints into requirements software can build, and software and data constraints into terms plant vendors and Engineer of Record (EOR) teams will…
Added 34 mins ago
SO
Environmental Scientist
State of Kansas
KS
- $55,000 USD / year
…health and safety, protects animal health, and provides consumer protection to the best of our…
Added 37 mins ago
Data Center Building Automation and Controls Engineer, Assistant Consultant
WSP
Milwaukee, WI
WSP is currently initiating a search for a Data Center Building Automation and Controls Engineer, Assistant Consultant for our Milwaukee, WI office. Be involved in projects with our kW…

WhiteWater Midstream

Desktop & Office IT Support Engineer

Austin, TX, United States

Apply About employer

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

The Desktop & Office IT Support Engineer keeps every person, device and meeting room in the office working. You own end-user computing from first day to last: desktops and laptops, office hardware, printers, meeting room AV, the office network and Wi-Fi, and the Microsoft estate including licensing. You are the first point of contact for IT issues and the person who makes sure new hires are productive from their first hour.

Responsibilities:

Desktop PCs and laptop Support

Build, image, deploy and maintain Windows desktops and laptops to a standard configuration.
Diagnose and resolve hardware and software faults, escalating to vendors under warranty where needed.
Install, configure and support business applications and peripherals (docks, monitors, keyboards, headsets).
Manage device enrollment and policy.
Securely wipe, redeploy or dispose of devices in line with data protection policy.

Office hardware

Support all office technology including: phones, docking stations, displays, scanners and TVs.
Keep spares stock (cables, adapters, peripherals) organized and replenished.
Coordinate with the team on desk moves, office reconfigurations and new office fit-outs.

Networking

Assist in supporting the office LAN: switches, patch panels, firewalls and structured cabling.
Troubleshoot connectivity, DHCP, DNS and VPN issues for office and remote users.
Maintain network documentation, including port maps, IP allocations and rack diagrams.
Liaise with ISPs and network vendors on circuit faults and changes.

Wi-Fi

Manage wireless access points, controllers and SSIDs for staff and guest networks.
Monitor coverage and performance, carrying out site surveys when layouts change.
Apply secure configuration (WPA2/WPA3-Enterprise, guest isolation).

Microsoft products and licensing

Administer Microsoft 365: Entra ID (Azure AD) users and groups, Exchange Online, Teams and OneDrive.
Support Office applications (Outlook, Word, Excel, PowerPoint, Teams) for end users.
Manage Microsoft license assignment, renewals and true-ups, keeping license counts matched to headcount.
Report monthly on license usage and identify unused or over-provisioned licenses.

Onboarding and offboarding

Set up new hires end to end: accounts, licenses, mailbox, group memberships, device, peripherals and phone.
Deliver a first-day IT induction covering devices, MFA, security basics and key systems.
Work with HR to receive starter details in advance so equipment is ready before day one.
Process leavers promptly: disable accounts, recover equipment, reclaim licenses and transfer data.

Hardware procurement

Source and order hardware and peripherals within budget and approved vendor agreements.
Obtain quotes, raise purchase orders and track deliveries.
Maintain an accurate asset register covering device, user, serial number, warranty and purchase date.
Plan the hardware refresh cycle and forecast upcoming spend.

Patching and updates

Patch all endpoints, servers-in-scope and network devices on a defined schedule.
Manage Windows and Microsoft 365 updates through WSUS / Windows Update for Business.
Keep firmware current on switches, access points, firewalls, printers and meeting room devices.
Track and report patch compliance, prioritizing critical security updates.

Printers

Install, configure and maintain office printers and multifunction devices.
Manage print queues, drivers, scan-to-email and secure print release.
Coordinate servicing and consumables with the managed print supplier.

Meeting room hardware

Set up and support meeting room systems (Microsoft Teams Rooms or similar): displays, cameras, microphones, speakers and room panels.
Run regular room checks so meetings start on time without technical issues.
Provide on-the-spot support for important meetings, presentations and events.

Service desk and general

Log, prioritize and resolve tickets in the service desk system.
Write and maintain knowledge base articles and how-to guides for staff.
Follow information security policies and support security initiatives such as MFA and endpoint protection.
Identify recurring issues and propose improvements to tools and processes.

Qualifications:

Essential

5+ years in a desktop, service desk or IT support role in an office environment.
Strong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting.
Microsoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive.
Working knowledge of Microsoft licensing (M365 Business / E-plans) and license management.
Experience deploying and managing devices with an endpoint management tool.
Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.
Experience supporting printers, multifunction devices and meeting room AV.
Experience running a patching process and tracking compliance.
Familiarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk).

Desirable

Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-900 / MS-102.
CompTIA A+, Network+ or Security+, or Cisco CCNA.
Experience with Microsoft Teams Rooms, Zoom Rooms or similar meeting room platforms.
Experience with enterprise Wi-Fi platforms (e.g. Meraki, Ubiquiti UniFi, Aruba).
Some macOS and mobile device (iOS/Android) support experience.
Basic PowerShell scripting for automating admin tasks.
Experience with hardware procurement, vendor management and asset tracking.
ITIL Foundation or exposure to ITIL processes.

Personal attributes

Customer-focused and patient, able to explain technical issues in plain language.
Organized and methodical, with strong documentation habits.
Calm under pressure, especially when a meeting or senior user is waiting.
Proactive: spots problems before users report them and fixes root causes.
Discreet and trustworthy with access to confidential data and systems.

Benefits: This position is located in Austin, TX and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.

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More about this job

Skills

Data protection
LAN
Troubleshoot
DHCP
DNS
VPN
Documentation
Microsoft 365
Microsoft Azure
Microsoft Exchange
Microsoft Teams
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Windows
Firmware
Regulatory compliance
Prioritization
Presentation skills
Cybersecurity
Symantec Endpoint Protection
Troubleshooting
ServiceNow
Jira
Zendesk
A+
Network+
Security+
CCNA
Zoom
Apple macOS
Microsoft PowerShell
Procurement
Vendor management
ITIL

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