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White Lodging

Front Desk Agent

Erie, PA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Description

Summary:

The Courtyard Erie Bayfront Hotel is seeking an ambitious, friendly and exceptional individual to join our team supporting the Front Desk in a unique Hybrid role. This team member would work a combination of hours as both 2nd shift front desk agent as well 3rd shift night audit. This team member will be someone who embodies exceptional hospitality - someone who feels good by making other people feel good, prioritizing care, service, and creating positive experiences for guests and others. Must have flexible working hours between 2nd Shift (3p-11p) and Overnight (11p-7am). Must be available to work weekends.

Who We Are Join White Lodging - a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market. We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You'll Do

Provide the highest quality of service to guests, anticipating and exceeding their expectations
Check guests in and out efficiently and in a friendly manner
Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
Assist in maintaining the cleanliness of the lobby and entrance
Ensure security and confidentiality of all guest and hotel information
Effectively respond to and resolve guest concerns or complaints
Perform other duties as assigned

As Night Audit:

Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
Consistently follow all credit, cash-handling, and accounting procedures.
Run various audits and reports, and record all revenues and statistics accurately.
Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.

What You'll Bring

Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
Previous hospitality experience is helpful but not required
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

What You Can Look Forward To

DailyPay - get paid when you need it
Advanced scheduling with easy shift swapping via our app
Unlimited employee referral bonuses
401(k) with company match
Paid time off (PTO) with rollover
Complimentary wellness tools
Leadership development & tuition reimbursement
Discounts on hotel rooms, dining, and travel
Growth opportunities across multiple hotel properties in your market
Employee Assistance Program (EAP)
Full-time associates also receive:
Medical, dental, and vision insurance - starting day 1
Life and disability insurance
Paid parental leave

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

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More about this job

Skills

Front Desk
Prioritization
Cash handling
Confidentiality
Statistics
Communication skills
Customer service
Scheduling

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