Patient Navigator

Overview

Patient Navigator (Admissions Specialist)

This role is 100% remote. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field. High school diploma or equivalent required.

Pay: $19.00/hr

Shift available:

3:30pm - 12am EST Tuesday - Saturday

We are seeking a compassionate, detail‑oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast‑paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

Responsibilities

ESSENTIAL FUNCTIONS:

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their family’s who are seeking treatment.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions and task as assigned

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• College degree preferred
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

SUPERVISORY REQUIREMENTS:

​​This position is an Individual Contributor​

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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