Spa Coordinator

Primary Responsibilities:

• Guest Relations:

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• Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
• Handle inquiries regarding spa services, treatments, and retail offerings.
• Appointment Management:

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• Schedule and coordinate appointments for spa services.
• Monitor appointment schedules and follow up on confirmations and rescheduling.
• Sales and Upselling:

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• Promote and sell spa services and retail products, meeting or exceeding sales targets.
• Provide detailed information on available treatments and promotional packages.
• Retail Operations:

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• Oversee retail operations within the spa, maintaining organization and product availability.
• Track inventory levels and manage orders as needed.
• Collaboration:

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• Collaborate with therapists and spa team members for seamless service delivery.
• Assist in training new staff members regarding guest care and retail operations.
• Health and Safety Compliance:

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• Ensure adherence to health and safety regulations to maintain a safe environment.
• Participate in staff meetings and training focused on operational excellence.
• Continuous Improvement:

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• Gather guest feedback to implement enhancements to the guest experience.
• Stay updated on spa industry trends and innovations.

Requirements

• Education: High school diploma or equivalent; additional education in hospitality or spa management is a plus.
• Experience: Previous experience in a guest services or front desk role, preferably in a spa or wellness environment.
• Skills: Excellent communication and interpersonal skills with a genuine passion for service. Strong organizational abilities and attention to detail.
• Personal Attributes: Positive attitude, professional demeanor, and ability to thrive in a fast-paced environment.