Retail & eCommerce Coordinator

Key Responsibilities

Retail Sales & Guest Experience

· Assist guests with wine, gifts, wellness products, and other approved merchandise at Tillie’s Restaurant and Folklore Spa.

· Provide personalized assistance and knowledgeable product recommendations.

· Maintain attractive displays, accurate pricing, and well-stocked retail areas.

· Process retail purchases and assist with questions and returns according to company policies.

· Refer skincare questions and recommendations to the Spa Director or treatment providers.

Purchasing & Vendor Coordination

· Coordinate purchasing for approved retail categories, including wine, gifts, and in-room honor bar merchandise, within established budgets and approval procedures.

· Obtain vendor pricing, product information, delivery schedules, and payment terms.

· Manage the Camp Lucy wine (inventory/ordering) w/ Bending Branch

· Work with GM and accounting to obtain purchasing approvals and coordinate payments.

· Prepare and maintain purchase orders, receiving records, and invoice documentation.

· Coordinate assigned merchandise needs with the appropriate departments; skincare selection, purchasing, and oversight remain with the Spa Director.

Inventory & In-Room Honor Bars

· Maintain accurate inventory records for assigned merchandise across Tillie’s, Folklore Spa, the online store, and in-room honor bars.

· Complete regular inventory counts and report discrepancies and replenishment needs.

· Receive, label, organize, and replenish assigned merchandise.

· Monitor products for expiration dates, damage, and stock shortages.

· Coordinate with housekeeping and lodging teams on honor bar stocking, presentation, consumption reporting, and guest charges.

eCommerce, Shopify & Shipping

· Update approved product listings, descriptions, images, pricing, and inventory availability in Shopify.

· Process online orders and coordinate packing, shipping, tracking, and returns.

· Respond to customer inquiries and assist with order or shipping issues.

· Maintain accurate fulfillment records and coordinate online stock availability with on-property inventory.

· Follow approved procedures for wine sales and shipping.

Points, Loyalty Programs & Memberships

· Assist with guest enrollment in approved loyalty programs and memberships.

· Explain program benefits, points, and redemption procedures.

· Maintain accurate participation records and process approved benefits.

· Share guest feedback and program questions with leadership.

Property Events, Holiday Dinners & Special Events

· Assist with events throughout Camp Lucy, including holiday-themed dinners, seasonal celebrations, and other special events.

· Support event preparation, setup, guest welcome, merchandise displays, and cleanup as assigned.

· Assist with seasonal gift packages, holiday promotions, and event-related retail offerings.

· Coordinate with restaurant, spa, marketing, and resort teams to support event needs and a positive guest experience.

Organization & Reporting

· Maintain organized purchasing, inventory, sales, shipping, and vendor records.

· Prepare routine sales and inventory reports for the GM.

· Track deadlines, deliveries, seasonal needs, and event assignments.

· Communicate stock concerns, guest feedback, and operational needs promptly.

· Suggest improvements to retail presentation, organization, and guest service.

Requirements

Retail Sales & Guest Experience

· Assist guests with wine, gifts, wellness products, and other approved merchandise at Tillie’s Restaurant and Folklore Spa.

· Provide personalized assistance and knowledgeable product recommendations.

· Maintain attractive displays, accurate pricing, and well-stocked retail areas.

· Process retail purchases and assist with questions and returns according to company policies.

· Refer skincare questions and recommendations to the Spa Director or treatment providers.

Purchasing & Vendor Coordination

· Coordinate purchasing for approved retail categories, including wine, gifts, and in-room honor bar merchandise, within established budgets and approval procedures.

· Obtain vendor pricing, product information, delivery schedules, and payment terms.

· Manage the Camp Lucy wine (inventory/ordering) w/ Bending Branch

· Work with GM and accounting to obtain purchasing approvals and coordinate payments.

· Prepare and maintain purchase orders, receiving records, and invoice documentation.

· Coordinate assigned merchandise needs with the appropriate departments; skincare selection, purchasing, and oversight remain with the Spa Director.

Inventory & In-Room Honor Bars

· Maintain accurate inventory records for assigned merchandise across Tillie’s, Folklore Spa, the online store, and in-room honor bars.

· Complete regular inventory counts and report discrepancies and replenishment needs.

· Receive, label, organize, and replenish assigned merchandise.

· Monitor products for expiration dates, damage, and stock shortages.

· Coordinate with housekeeping and lodging teams on honor bar stocking, presentation, consumption reporting, and guest charges.

eCommerce, Shopify & Shipping

· Update approved product listings, descriptions, images, pricing, and inventory availability in Shopify.

· Process online orders and coordinate packing, shipping, tracking, and returns.

· Respond to customer inquiries and assist with order or shipping issues.

· Maintain accurate fulfillment records and coordinate online stock availability with on-property inventory.

· Follow approved procedures for wine sales and shipping.

Points, Loyalty Programs & Memberships

· Assist with guest enrollment in approved loyalty programs and memberships.

· Explain program benefits, points, and redemption procedures.

· Maintain accurate participation records and process approved benefits.

· Share guest feedback and program questions with leadership.

Property Events, Holiday Dinners & Special Events

· Assist with events throughout Camp Lucy, including holiday-themed dinners, seasonal celebrations, and other special events.

· Support event preparation, setup, guest welcome, merchandise displays, and cleanup as assigned.

· Assist with seasonal gift packages, holiday promotions, and event-related retail offerings.

· Coordinate with restaurant, spa, marketing, and resort teams to support event needs and a positive guest experience.

Organization & Reporting

· Maintain organized purchasing, inventory, sales, shipping, and vendor records.

· Prepare routine sales and inventory reports for Chris.

· Track deadlines, deliveries, seasonal needs, and event assignments.

· Communicate stock concerns, guest feedback, and operational needs promptly.

· Suggest improvements to retail presentation, organization, and guest service.

Qualifications

· At least three years of experience in retail, eCommerce, spa, or hospitality.

· Exceptional organizational skills and attention to detail.

· Experience with inventory, purchasing support, merchandising, and point-of-sale systems.

· Shopify experience strongly preferred.

· Familiarity with online order fulfillment, packing, shipping, and customer service.

· Knowledge of wine or luxury merchandise preferred.

· Strong communication skills and a welcoming, professional manner.

· Ability to work independently, follow established procedures, and collaborate across departments.

· Availability to work weekends, holidays, and special events.

· Ability to move between locations and perform stocking, packing, and event setup duties, with reasonable accommodation as needed.