Human Resources Consultant Assistant 2

Job Summary The Human Resources Consultant Assistant 2 (HRCA2) supports the effective delivery of services within Human Resources by providing assistance to College employees, supervisors, managers, and Human Resources staff. Serving as a primary point of contact for the Human Resources office, this position responds to inquiries, provides guidance on established policies and procedures, resolves routine issues, and refers complex or sensitive matters to the appropriate HR staff member. The HRCA2 maintains accurate and confidential personnel records, supports HR processes and office operations, and ensures information is handled with integrity, consistency, and attention to detail. Success in this role requires strong customer service, problem-solving, communication, and organizational skills, along with the ability to work independently within established guidelines. Essential Functions -Provides professional, courteous, and responsive customer service as the primary reception point of contact for the Human Resources office, welcoming visitors and directing them to appropriate staff and resources. -Provides customer service and technical assistance regarding Human Resources and payroll processes, including recruitment, benefits, leave, and other HR-related matters; respond to routine inquiries, explain established policies and procedures within the scope of the position, resolve routine issues, and refer complex or sensitive matters to appropriate HR staff. -Organizes onboarding documentation and administrative processes for part-time hourly employees, student employees, and volunteers by collecting, reviewing, and processing required employment forms, ensuring the accuracy of the information provided. -Coordinates onboarding communications with supervisors and other appropriate College staff to ensure required documentation, background checks, and employment processing steps are completed accurately and timely in accordance with established procedures. -Enters, reviews, and validates new employee profile information in the College's ctcLink Human Capital Management (HCM) system to ensure the accuracy and completeness of employee data and supporting documentation, and correct or refer discrepancies in accordance with established procedures. -Provides technical and administrative support for recruitment and selection activities, including preparing and maintaining recruitment materials, coordinating communications and scheduling, tracking recruitment documentation, and assisting HR staff with recruitment processes in accordance with established procedures. -Processes and maintains Human Resources forms, records, and documentation by receiving, reviewing, and routing submissions; tracking required information and deadlines; maintaining records and tracking logs; preparing reports and data as assigned; and archiving records in accordance with established retention requirements and confidentiality standards. -Maintains, updates, and validates employee records in the College's ctcLink HCM system by entering authorized changes, reviewing data for accuracy and completeness, resolving routine discrepancies, and referring issues requiring additional authorization or HR review to appropriate staff. -Processes and responds to employment verification requests, including Public Service Loan Forgiveness (PSLF) forms, by verifying employment information, completing or routing required documentation, and providing accurate responses in accordance with applicable requirements and established procedures. -Manages routine office communications and administrative support activities by receiving, sorting, and distributing incoming mail and packages, monitoring and responding to general HR email inquiries, and routing correspondence and requests to appropriate staff in a timely manner. -Performs other related work of a similar nature and level.

Minimum Qualifications -Four years of clerical, administrative, customer service, or related office experience. -Demonstrated proficiency with standard office technology and software applications, and the ability to learn and use computerized information systems and software. OR -Equivalent combination education and experience sufficient for the person to perform the duties. Preferred Qualifications -Two years of experience in human resources, onboarding, data-entry, or employment related customer service functions. -The ability to take action to learn and grow. -The ability to take action to meet the needs of others.

Salary:

This is a 50% time, classified, WFSE (Washington Federation of State Employees) represented position. Salary is Range 44, starting at Step C, $2,100.50 per month which is 50% of $4,201.00 per month with periodic increments to $2,620.00 which is 50% of $5,240.00 per month.

Start Date:

-As soon as can be arranged with the successful candidate.

Application Due Date:

-Applications are due by Monday, November 16th, 2026 at 5:00 pm. Position open until filled.