Jobs in the United States

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Added 2 mins ago
Senior Analyst, Regulatory Program Management – Immunology
Janssen Research & Development, LLC Legal Entity
Spring House, PA · Horsham, PA · Cambridge, MA · La Jolla, CA · Raritan, NJ · Titusville, NJ
We are searching for the best talent for a Senior Analyst, Regulatory Program Management – Immunology. This position can be located in Spring House, PA; Horsham, PA; Titusville, NJ;…
Added 7 mins ago
CO
IT Business Systems Analyst I
County of Riverside
Riverside, CA
- $36.59 to $49.57 USD / hour
The County of Riverside's Auditor-Controller's Office (ACO) seeks a IT Business Systems Analyst I who will be assigned to their location in Riverside.The incumbent for this position will…
Added 9 mins ago
2027 Corporate Access Analyst (Marketing) - NYC 1
Scotiabank
New York City, NY
Summer Analyst will have access to the Global Banking and Markets Learning Program – frequent interactive learning sessions led by our experienced professionals. Summer Analyst will also…
Added 10 mins ago
Analytic Outreach (AO) Division Program Analyst
Amentum
Arlington, VA
Amentum seeks an Outreach Analyst to support a fast-paced program at the intersection of national security, international affairs, and public-private engagement.
Added 11 mins ago
CP
External Manufacturing Analyst
Cosette Pharmaceuticals Inc.
Bridgewater
- $80,000 to $100,000 USD / year
As the External Manufacturing Analyst, you will support the day-to-day oversight of Cosette's contract manufacturing and packaging partners supporting the Brand Portfolio. Working closely…
Added 11 mins ago
IT ERP Systems Analyst
Firstmark Aerospace Corp
Creedmoor, NC
As an IT ERP Systems Analyst at Ontic, you'll play a key role in supporting and improving the enterprise applications that keep our manufacturing and business operations running. Based…
Added 12 mins ago
LC
Digital Forensic Technician
Lexington County Sheriff's Department
Lexington, SC
- $26.29 to $28.4 USD / hour
Associate’s degree or higher in digital forensics, computer science, cybersecurity, information technology, criminal justice, or a related field.
Added 14 mins ago
Scrum Master II - U.S. Citizenship Required
ZenPoint Solutions
Washington, DC
Bachelor’s or Associate’s degree or equivalent work experience in Computer Science, Information Technology, or a related technical field.
Added 17 mins ago
Data Architect Sr
Southern Company
Birmingham, AL
…organizations. Responsibilities include working with Technical Planning Analyst and business partners to evaluate business requirements, provide technical solution proposals, conceptual…
Added 21 mins ago
Senior Analyst, Regulatory Program Management – Immunology
Janssen Research & Development, LLC Legal Entity
Spring House, PA · Horsham, PA · Cambridge, MA · La Jolla, CA · Raritan, NJ · Titusville, NJ
We are searching for the best talent for a Senior Analyst, Regulatory Program Management – Immunology. This position can be located in Spring House, PA; Horsham, PA; Titusville, NJ;…
Added 24 mins ago
C
Data Products Program Lead (Contract to Hire)
CooperCompanies
Victor, NY · San Ramon, CA
- $121,223 to $161,630 USD / year
Leads delivery of the EDU program's data products from definition through release and consumer adoption. A majority-technical role with a program-management skill set: the holder must be…
Added 25 mins ago
Senior Database Analyst/Administrator
GD Information Technology, Inc.
United States
The Database Analyst/ Administrator will execute the following responsibilities:
Added 25 mins ago
Program Analyst Sr. Principal - FDA
GD Information Technology, Inc.
United States
General Dynamics Information Technology (GDIT) is seeking candidates for a Program Analyst Sr. Principal position on a new contract supporting the Food and Drug Administration (FDA) and its…
Added 28 mins ago
RC
Senior Management Analyst- Toll Technology
Riverside County Transportation Commission
Riverside, CA
- $9,923 to $13,397 USD / month
Under general supervision, this position provides support to the Toll Program through toll system procurement, development and deployment, contract management and oversight of toll system…
Added 33 mins ago
Lead Epic Cadence Analyst (Patient Access) - Remote
Cedars-Sinai Medical Center
Remote, United States
…the esteemed “CHIME Digital Health Most Wired“ recognition program. Cedars-Sinai was assigned a Level 10 - the most prestigious level of certification - among more than 300 surveyed…
Added 39 mins ago
XE
Environmental Analyst III or IV - Amarillo, TX
Xcel Energy Services Inc
Amarillo, TX
- $73,700 to $102,733 USD / year
Minimum Requirements for Environmental Analyst III ($73,700 - $89,166)
Added 42 mins ago
FT
Principal Software Engineer (Python, Oracle, AWS)
Fidelity Technology Group, LLC
Boston, MA
- $107,000 to $216,000 USD / year
A Bachelor’s or Master's Computer Science or relevant field, with five years plus of industrial experience.
Added 47 mins ago
Logistics Analyst
Vylor
Des Moines, IA · Des Moines
At Vylor, we’re advancing agriculture through breakthrough science - combining elite germplasm, cutting-edge biotech, and next-generation expertise in gene editing and molecular breeding.…
Added 48 mins ago
Senior Manager, Marketing Analytics
Lola Blankets
NY · UT
We're looking for a rigorous, commercially minded analyst who can bring our attribution, incrementality, and MMM results into one system for budget decisions. Reporting directly to the VP,…
Added 49 mins ago
Business Analyst Intern - Summer 2027
Allison Transmission, Inc.
Indianapolis, IN
The Business System Analyst Intern will report into the IS&S Program/Project Management Office. The candidate will assist the on successful project delivery and departmental efforts…
Added 52 mins ago
Loan Analyst
Farm Service Agency
Maquoketa, IA
…in assessing the effectiveness and efficiency of farm loan program operations to make recommendations for improvements. OR Education for the GS-7 grade level: One year of graduate education…
Added 57 mins ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Added 59 mins ago
Applications Analyst II - HIM
Edward Elmhurst Healthcare
United States
As an Application Analyst II at Endeavor Health, you will be responsible for implementing and supporting an assigned application portfolio with a focus on timely closure of…
Added 1 hour ago
Service Center Support Desk Analyst
BAE Systems
Columbia, SC
Associate’s Degree in Computer Science or related IT field OR
Added 1 hour ago
Senior Analyst, HRIS - ServiceNow HRSD Developer/Administrator
Stanley Black & Decker, Inc.
Remote, United States
Senior Analyst, HRIS: Service Now HRSD Developer / Administrator

WGU Corporation

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Apply by: Nov 13, 2026
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major and minor incidents resulting from both students and staff reporting technical issues within the university or 3rd party platforms that the university utilizes. Additionally, Problem Analysts create and manage problem records resulting from major and minor incidents. This position is considered a technical expert on the team and will be utilized on highly complex and extensive issue resolution. This position also may be called on to assist the change management process inside the University and an understanding of the Change Advisory Board process is critical. The Problem Analyst will have technical understanding of up to junior level administration of internal applications and systems inside the university. They will model the leadership principles of the university and mentor others on technical expertise and outstanding customer service. The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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More about this job

Skills

Technical support
Reporting
Change management
Leadership principles
Customer service
Documentation
Relationship building
Collaboration
Multitasking
Data mining
Forecasting
Communication skills
Computer science
Salesforce
Microsoft Active Directory
Microsoft Office
Scheduling
Microsoft Access
Oracle
SQL
ServiceNow

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