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Added just now
Senior Cybersecurity Data Analyst
RTX
Remote, United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added just now
Cybersecurity Data Analyst
RTX
Remote, United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added just now
Sustainment Financial Analyst (P2) *HYBRID*
RTX
United States
…professional (P2) to assume the role of Sustainment Financial Analyst, reporting directly to the Sustainment Business Manager. You will serve as the lead for active contracts. You will be a…
Added just now
Production Financial Analyst (P2) *HYBRID*
RTX
United States
The selected candidate will work closely with the Production Program Teams and functional support teams on making financial, contractual, execution, and resource decisions. The selected…
Added just now
GTM Program Analyst
SHI International Corp
Home Office, TN
The GTM Program Analyst supports the planning, coordination, execution, and continuous improvement of go-to-market initiatives across Spend Optimization Services. This role helps move GTM…
Added just now
Data Analyst
RTX
Remote, United States
The Data Analyst as a part of the Supply Chain Data Insights and Analytics (DIA) team, supports the delivery of data and analytics solutions including dashboards, reports, and metrics to…
Added just now
Senior Financial Analyst
RTX
United States
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Added 3 mins ago
FC
Financial Services Operations Associate
Farm Credit East
Claverack (Hudson), NY
- $23 USD / hour
…part of a team dedicated to improving our customers’ financial reporting, providing them with the information they need to make business decisions and ensuring their compliance with Federal…
Added 3 mins ago
Senior Business Analyst
CRH
Atlanta, GA
We are seeking a Senior Business Analyst to support the Water Transmission business. Water Transmission is a multi-site manufacturing business serving the North American water market, an…
Added 4 mins ago
Medical Transportation Analyst UHW
Kaiser Permanente
Tustin, CA
Performs prospective review, ordering, analysis and reporting of KP medical transports. Interacts with staff and physicians to answer inquiries and educate on covered benefits. Interacts…
Added 5 mins ago
GI
Senior Data Analyst
Guidehouse Inc.
VA · WA
- $113,000 to $188,000 USD / year
Guidehouse is seeking a Senior Data Analyst to join our Defense and Security Segment, where the individual will develop and present advanced and informative reporting that will be used to…
Added 6 mins ago
CO
Strategic Programs & Engagement Analyst
City of Durham
Durham, NC
- $31.15 to $40.27 USD / hour
The Part-Time Strategic Programs & Engagement Analyst is a 30-hour-per-week position with benefits that supports community outreach and resident participation in Durham’s Participatory…
Added 7 mins ago
Data and Reporting Analyst (Remote)
Zeiders Enterprise Inc.
Woodbridge, VA
The successful individual will coordinate with various corporate partners and government customers to meet program objectives through reporting functions. In addition, the analyst will…
Added 8 mins ago
KO
Registered Behavior Technician (RBT)-KORTKids-Louisville, KY
Kentucky Orthopedic Rehab Team
Louisville, KY
- From $18 USD / hour
…services under the direction of a Board Certified Behavior Analyst. We are now hiring a part time Registered Behavior Technician…
Added 9 mins ago
Senior Analytics Engineer
EnergyHub
Remote, United States
Build and maintain data models, dashboards, and automated reporting in EnergyHub's BI stack so that product, client success, and utility clients have timely, accurate, and actionable views…
Added 9 mins ago
BA
Investment Materials Analyst
Brown Advisory LLC
Baltimore, MD
- $60,000 to $72,000 USD / year
Brown Advisory is seeking a highly organized, analytical and detail-oriented recent graduate to join the team as an Investment Materials Analyst.
Added 10 mins ago
AI
Lead Program Management Analyst
Akumen, Inc.
Tysons Corner, VA · Reston, VA
- $125,000 to $145,000 USD / year
Akumen, Inc. is seeking an experienced Lead Program Management Analyst to provide program leadership, administrative management, documentation, quality assurance, and operational support…
Added 11 mins ago
Data Analyst - Supply Chain
The Home Depot
Atlanta, GA
Position Purpose:A Data Analyst Supply Chain leverages technical abilities to synthesize complex analytical tasks into easily understood data-driven stories. Responsible for working…
Added 11 mins ago
Senior Director, Marketing Intelligence & Measurement
Tinuiti
United States
Use and shape reporting, BI, dashboarding, and insight-delivery environments so they better support strategic decision-making and client storytelling.
Added 11 mins ago
Coding Quality Analyst
University of Wisconsin Medical Foundation, Inc.
Remote, United States
Develop and implement an organized monitoring system for the QA program structure.
Added 11 mins ago
Associate Financial Analyst
Molson Coors
Milwaukee, WI
In the role of Associate Financial Analyst working in Milwaukee, WI, you will be part of the Global Business Services, Non-Alc team. This role will support the end-to-end accounts…
Added 11 mins ago
Sr. Financial Analyst
Molson Coors
Milwaukee, WI
In the role of Sr. Financial Analyst – Non-Alc working in Milwaukee, WI, you will be part of the Global Business Services, Non-Alc team. In this role, you will provide specialized tax…
Added 11 mins ago
Credit Coordinator
Molson Coors
Milwaukee, WI
This position reports to Team Lead – Non-Alc and works closely with the Senior Credit Analyst, Commercial, Sales, Customer Service, Treasury, and Accounts Receivable teams to balance…
Added 11 mins ago
Sr. Credit Analyst
Molson Coors
Milwaukee, WI
In the role of Sr. Credit Analyst working in Milwaukee, WI, you will be part of the Global Business Services, Non-Alc team. You will help protect cash flow and working capital by monitoring…
Added 12 mins ago
Financial Analyst - Secret Clearance
V2X
Orlando, FL
Executes the financial management and reporting functions, including planning, tracking, analyzing, and reporting on TO financials (e.g., accumulated costs, funds expended, projected costs,…

WGU Corporation

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Apply by: Nov 13, 2026
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major and minor incidents resulting from both students and staff reporting technical issues within the university or 3rd party platforms that the university utilizes. Additionally, Problem Analysts create and manage problem records resulting from major and minor incidents. This position is considered a technical expert on the team and will be utilized on highly complex and extensive issue resolution. This position also may be called on to assist the change management process inside the University and an understanding of the Change Advisory Board process is critical. The Problem Analyst will have technical understanding of up to junior level administration of internal applications and systems inside the university. They will model the leadership principles of the university and mentor others on technical expertise and outstanding customer service. The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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More about this job

Skills

Technical support
Reporting
Change management
Leadership principles
Customer service
Documentation
Relationship building
Collaboration
Multitasking
Data mining
Forecasting
Communication skills
Computer science
Salesforce
Microsoft Active Directory
Microsoft Office
Scheduling
Microsoft Access
Oracle
SQL
ServiceNow

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