Jobs in the United States

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Added 6 mins ago
T
Project Engineer
Therma
Salt Lake City, UT
- $85,000 to $110,000 USD / year
Provide administrative and office support to the project management team
Added 6 mins ago
T
Project Engineer
Therma
San Jose, CA
- $85,000 to $120,000 USD / year
Perform administrative and office support activities for the project management team.
Added 7 mins ago
CT National Sales Manager
UMB Bank
Pierre, SD
Participate in New Business Committee meetings.
Added 7 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Pierre, SD
- $88,900 to $160,100 USD / year
You will manage the business analysis process across the SDLC, collaborating with cross-functional leaders to optimize business processes. By leveraging expertise in business…
Added 7 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Pierre, SD
- $88,900 to $160,100 USD / year
…Our global Enterprise Applications team develops and enhances business applications and integrations that support these critical business…
Added 7 mins ago
Meeting & Events Planner (Remote)
American Express Global Business Travel
Pierre, SD
Provide post-event feedback to stakeholders and serve as onsite business lead
Added 7 mins ago
Director Supply Chain Business Operations
Intermountain Health
Pierre, SD
Working under the direction of the Business Applications AVP, this position provides enterprise-wide transformational leadership to operational initiatives for information technology to…
Added 7 mins ago
C
Regional Maintenance Manager
CBRE
Pierre, SD
- $200,000 to $210,000 USD / year
…client account and provide senior technical and operational support to the account staff for the development of policies and procedures pertaining to all types of buildings handled by CBRE:…
Added 7 mins ago
Sr Manager - Proj/Prog
Maximus
Pierre, SD
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and…
Added 7 mins ago
Workers' Compensation MCU Claims Professional
Zurich NA
Pierre, SD
…Overland Park, KS. Candidates who are not located near a Zurich office may be eligible for a fully virtual work arrangement. Occasional in-office attendance may be required based on…
Added 15 mins ago
NP
Water System / Renewable Energy Engineering Intern
Nebraska Public Power District
North Platte, NE
- $25.64 to $29.58 USD / hour
Location - North Platte, NE North Platte Office
Added 18 mins ago
CT National Sales Manager
UMB Bank
Cheyenne, WY
Participate in New Business Committee meetings.
Added 18 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Cheyenne, WY
- $88,900 to $160,100 USD / year
You will manage the business analysis process across the SDLC, collaborating with cross-functional leaders to optimize business processes. By leveraging expertise in business…
Added 18 mins ago
Financial Advisor
Edward Jones
Cheyenne, WY
Branch office support to help lighten the load so you can focus on your clients
Added 18 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Cheyenne, WY
- $88,900 to $160,100 USD / year
…Our global Enterprise Applications team develops and enhances business applications and integrations that support these critical business…
Added 18 mins ago
Meeting & Events Planner (Remote)
American Express Global Business Travel
Cheyenne, WY
Provide post-event feedback to stakeholders and serve as onsite business lead
Added 18 mins ago
Workers' Compensation MCU Claims Professional
Zurich NA
Cheyenne, WY
…Overland Park, KS. Candidates who are not located near a Zurich office may be eligible for a fully virtual work arrangement. Occasional in-office attendance may be required based on…
Added 18 mins ago
Sr Manager - Proj/Prog
Maximus
Cheyenne, WY
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and…
Added 18 mins ago
Director Supply Chain Business Operations
Intermountain Health
Cheyenne, WY
Working under the direction of the Business Applications AVP, this position provides enterprise-wide transformational leadership to operational initiatives for information technology to…
Added 18 mins ago
C
Regional Maintenance Manager
CBRE
Cheyenne, WY
- $200,000 to $210,000 USD / year
…client account and provide senior technical and operational support to the account staff for the development of policies and procedures pertaining to all types of buildings handled by CBRE:…
Added 18 mins ago
Project Manager, SAP Security - 24/7
General Dynamics Information Technology
Cheyenne, WY
…Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. The candidate will provide management support for all aspects of the program design, development,…
Added 19 mins ago
CO
Clerical Assistant 3
Commonwealth of Pennsylvania
Harrisburg, PA
- $41,506 to $61,927 USD / year
…role with the Department of Transportation involves helping business partners, verifying information, and supporting important audit and review activities. Your work will help ensure…
Added 19 mins ago
Senior Scientific Communications & Outreach Specialist
GD Information Technology, Inc.
Remote, United States
GDIT is seeking an experienced, scientifically fluent Senior Communications & Outreach Specialist to support a government contract with the NIH Office of Research Innovation, Validation,…
Added 19 mins ago
Program Analyst Sr. Principal - FDA
GD Information Technology, Inc.
United States
As a Program Analyst Sr. Principal, you will be responsible for overseeing application stability, reliability, and testing excellence while directing O&M support personnel. You will guide…
Added 19 mins ago
Events & Executive Support Coordinator
GD Information Technology, Inc.
Remote, United States
Seize your opportunity to make a personal impact as an Events & Executive Support Coordinator supporting the NIH Office of Research Innovation, Validation, and Application (ORIVA). GDIT is…

WGU Corporation

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Apply by: Nov 13, 2026
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major and minor incidents resulting from both students and staff reporting technical issues within the university or 3rd party platforms that the university utilizes. Additionally, Problem Analysts create and manage problem records resulting from major and minor incidents. This position is considered a technical expert on the team and will be utilized on highly complex and extensive issue resolution. This position also may be called on to assist the change management process inside the University and an understanding of the Change Advisory Board process is critical. The Problem Analyst will have technical understanding of up to junior level administration of internal applications and systems inside the university. They will model the leadership principles of the university and mentor others on technical expertise and outstanding customer service. The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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More about this job

Skills

Technical support
Reporting
Change management
Leadership principles
Customer service
Documentation
Relationship building
Collaboration
Multitasking
Data mining
Forecasting
Communication skills
Computer science
Salesforce
Microsoft Active Directory
Microsoft Office
Scheduling
Microsoft Access
Oracle
SQL
ServiceNow

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