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Branch Operations Lead- Drayton Plains- Auburn Hills, MI
JPMC page
Waterford, MI · Auburn Hills, MI
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 1 min ago
SO
Scour Engineer (BE5) In-Training
State of Washington
Tumwater, WA
- $7,774 to $11,546 USD / month
…agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and…
Added 1 min ago
SO
Energy/Utilities Engineer 3
State of Washington
Lacey, WA
- $84,528 to $110,952 USD / year
Reporting to the Telecommunications Section Manager, the Energy/Utilities Engineer 3 (E/UE 3) investigates, evaluates, and analyzes potentially interrelated engineering, legal, policy, and…
Added 5 mins ago
PF
Education Manager, Head Start & Child Services
Pathways for Children, Inc.
Gloucester, MA
- $72,000 to $79,000 USD / year
…a dynamic and experienced leader to serve as our Education Manager, Head Start & Child Services. In this critical leadership role, you will guide and support the educational services of our…
Added 5 mins ago
Onsite Medical Representative
Amazon.com Services LLC
West Jefferson, OH
…environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to…
Added 5 mins ago
Onsite Medical Representative
Amazon.com Services LLC
Middletown, DE
…environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to…
Added 6 mins ago
Clinical Staff Manager- Cancer Center-FT
Grady Memorial Hospital Corporation
United States
The Clinical Staff Manager (CSM), reporting to a multiple department Nursing Unit Director, is a direct supervisory leadership role that is a key member of the Nursing leadership team. The…
Added 6 mins ago
VP – Transaction Banking Digital Channels Identity Product Manager
MUFG Bank, Ltd.
NY
…and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and…
Added 6 mins ago
Specialist II, EHS
CFS Brands LLC
Ellabell, GA
…continuous improvement of Environmental, Health, and Safety programs for the assigned facility. This role ensures compliance with regulatory requirements while helping build a strong safety…
Added 8 mins ago
Campus Recruiting Program Manager (West Region)
Turner Construction Company
Irvine, CA · Los Angeles, CA · San Diego, CA · Sacramento, CA · Walnut Creek, CA
Lead strategy, design, and execution of campus recruiting programs to attract, develop and convert talent (interns, co ops, recent graduates) within Business Center. Partner closely with…
Added 8 mins ago
Claims Specialist, Fine Art & Specie
AXA
EXTON · EXTON, NY · HARTFORD · NEW YORK
…claims as part of the Claims team. Close collaboration with the Manager and fellow Claims Specialists is expected. We are looking for someone to drive Claims to resolution along with…
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Principal Marketer Specialist
COV Covidien LP
Lafayette, CO · Mounds View, MN · North Haven, CT · Boston, MA
Facilitate advisory boards, customer insight initiatives, and global surgeon engagement programs.
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Associate Clinical Specialist, Pain Interventions - Washington DC
MDU Medtronic USA Inc
Remote, United States
…one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by…
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Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
MDU Medtronic USA Inc
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…one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by…
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Sales Support Representative I, Pain Interventions - Rockville, MD / Fairfax, VA / Annapolis, MD
MDU Medtronic USA Inc
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Respond to customer complaints in accordance with Medtronic policy and advising District Sales Manager and Medtronic promptly of any situation beyond scope of authority
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Project Coordinator III
MED Medtronic Inc
Mounds View, MN
Monitor project, program, and system status, budgets, timelines, and operational activities.
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Maintenance & Facilities Leader
Magna Powertrain of America Inc.
Shelby Twp, MI
Assists Manager with implementing and maintaining a TPM program.
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Senior Manager, Strategic Sourcing
CesiumAstro
Westminster, CO
- $157,000 to $192,000 USD / year
We are looking to add a Senior Manager, Strategic Sourcing to our team. In this role you will lead the strategic sourcing function responsible for category and commodity strategies,…
Added 12 mins ago
Senior Manager, Strategic Sourcing
CesiumAstro
Austin, TX
We are looking to add a Senior Manager, Strategic Sourcing to our team. In this role you will lead the strategic sourcing function responsible for category and commodity strategies,…
Added 13 mins ago
Senior Systems Engineering Manager - IAMD
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Huntsville, AL
…is seeking a Senior Systems Engineering Integration & Test Manager to lead a multi-program portfolio within the Integrated Air and Missile Defense domain in Huntsville, AL. This leader will…
Added 14 mins ago
Director, Organizational Effectiveness
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Oversee leadership programs, manager development initiatives, leadership onboarding, and executive development experiences.
Added 15 mins ago
Quality Assurance Engineer
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Reporting to the Quality Systems, Compliance & Continuous Improvement Manager, the Quality Assurance Engineer is responsible for coordinating and monitoring production and process quality…
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Registered Nurse Elkader
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Coordinates implementation of plan of care with the Case Manager, Social Worker and other health care disciplines.
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Cash Accountability - 2nd Shift
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CWE Operations Lead
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Acting as a “Trusted Advisor” and Strategic Workforce Partner on Bechtel projects the Construction Workforce Effectiveness Operations Lead (COL) will establish themselves as the “eyes &…

WGU Corporation

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Apply by: Nov 13, 2026
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major and minor incidents resulting from both students and staff reporting technical issues within the university or 3rd party platforms that the university utilizes. Additionally, Problem Analysts create and manage problem records resulting from major and minor incidents. This position is considered a technical expert on the team and will be utilized on highly complex and extensive issue resolution. This position also may be called on to assist the change management process inside the University and an understanding of the Change Advisory Board process is critical. The Problem Analyst will have technical understanding of up to junior level administration of internal applications and systems inside the university. They will model the leadership principles of the university and mentor others on technical expertise and outstanding customer service. The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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More about this job

Skills

Technical support
Reporting
Change management
Leadership principles
Customer service
Documentation
Relationship building
Collaboration
Multitasking
Data mining
Forecasting
Communication skills
Computer science
Salesforce
Microsoft Active Directory
Microsoft Office
Scheduling
Microsoft Access
Oracle
SQL
ServiceNow

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