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DO
Client Support Desk Lead
Department of Pesticide Regulation
CA
- $6,513 to $10,537 USD / month
…re-mediate, and report on vulnerabilities to the department computer systems including patching on endpoint devices, utilizing Microsoft InTune and third-party patch application to…
Added 1 min ago
Project Engineer III - Component Development
Blue Origin Personnel, LLC
United States
…develop and maintain the ordnance project schedule within the program's Integrated Master Schedule (IMS), keeping it tightly linked to vehicle need dates while identifying critical paths…
Added 1 min ago
Security Officer I
GLH Geisinger Lewistown Hospital
Lewistown, PA
Operates security technology equipment including; personal computers, CCTV systems, fire alarm system, access control systems, security alarm systems, and radios.
Added 1 min ago
Security Officer I
GLH Geisinger Lewistown Hospital
Lewistown, PA
Operates security technology equipment including; personal computers, CCTV systems, fire alarm system, access control systems, security alarm systems, and radios.
Added 1 min ago
Shift Leader - Dairy Queen 492
BFS Foods
Morgantown, WV
…enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems or…
Added 1 min ago
Anesthesia Tech
Trinity Health
Boise, ID
…center under the direct supervision of the anesthesiologist and manager. The Anesthesia Technician assists the anesthesia team prior to, during, and following patient procedures in various…
Added 1 min ago
Showroom Manager and Designer Sales
Cambria Company LLC
Mobile, AL
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible…
Added 1 min ago
Mfg Eng & Facilities Mgr
Bobrick Washroom Equipment, Inc.
Centennial, CO
The Manufacturing Engineering & Facilities Manager is responsible for leading Koala Kare's manufacturing engineering, capital investment, and facilities functions to support operational…
Added 1 min ago
RN-Procedure Recovery Unit- Registered Nurse-
Trinity Health
Mason City, IA
…productivity expectations of unit/department as defined by unit manager. Identifies/enters accurate charges. Utilizes and maintains appropriate supplies in department. Support staffing…
Added 1 min ago
ED RN - Emergency Department Registered Nurse
Trinity Health
Mason City, IA
Develops and implements patient’s plan of care, including the discharge plan, based on standards of nursing practice, health center policy, and patient/family needs using clinical/critical…
Added 1 min ago
US
Preop / PACU - RN
United Surgical Partners International Inc (USPI)
1300 Mable Avenue, CA
- $54 to $80 USD / hour
At Valley Surgery Center, we believe health and care are inseparable. Our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and…
Added 1 min ago
Certified Dietary Manager (CDM)
Holton Community Hospital
Holton, KS
The Certified Dietary Manager (CDM) is responsible for the daily operations, coordination, and supervision of the Dietary Department to ensure the delivery of safe, nutritious, appealing,…
Added 3 mins ago
Payroll Specialist
Apply now!
United States
Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays…
Added 3 mins ago
Data Center Manager
LEIDOS, INC.
Laurel, MD
Provide Data Center weekly status reports to the Contractor Program Manager and government representatives.
Added 3 mins ago
AL/MC Sales Manager
Casa De Las Campanas
Port Charlotte, FL
South Port Square is recruiting for a hospitality focused AL/MC Sales Manager to join our team!
Added 3 mins ago
NPI Project Manager
Ecolab Inc.
New York City, NY
…short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans…
Added 3 mins ago
TV
Maintenance Manager
THE VISUAL PAK COMPANIES
Waukegan, IL
- $76,580 to $114,870 USD / year
Position Purpose/Summary: The Machine Maintenance Manager provides machine focused maintenance leadership relating to preventative maintenance oversight, cost efficiency, process continuous…
Added 4 mins ago
PH
Sleep Technologist (RPSGT) Shelton / Meridian CT
PERSANTE HEALTH CARE INC
Meriden, CT
- $30 to $45 USD / hour
The Polysomnographic Technologist performs overnight sleep studies under the supervision of the Regional Clinical Manager and Medical Director. This role is responsible for preparing…
Added 4 mins ago
PH
Sleep Technologist (RPSGT) Bloomfield/Westhersfield CT
PERSANTE HEALTH CARE INC
Bloomfield, CT · Wethersfield, CT
- $30 to $45 USD / hour
The Polysomnographic Technologist performs overnight sleep studies under the supervision of the Regional Clinical Manager and Medical Director. This role is responsible for preparing…
Added 4 mins ago
NY
Data Entry Specialist - 484K 178K
NEW YORK EDGE, INC
Brooklyn, NY
- $20 to $25 USD / hour
The Data Entry Specialist will be required to report to the school building and interact with the Program Director, Data Manager, Data Coordinators, Staff, School Administration, Parents,…
Added 4 mins ago
R&D Engineering Manager
Actalent
Union, NJ
…seeking an experienced Research and Development (R&D) Engineering Manager to lead new product development in a hands-on engineering and manufacturing environment. In this role, you will…
Added 4 mins ago
R&D Engineering Manager
Actalent
East Brunswick, NJ
…seeking an experienced Research and Development (R&D) Engineering Manager to lead new product development in a hands-on engineering and manufacturing environment. In this role, you will…
Added 4 mins ago
TR
(PSS) Peer Support Specialist- Part Time
The Recovery Village
Salem, OR
- $25 to $27 USD / hour
- Part-time
This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery…
Added 4 mins ago
A
Cost Manager/Quantity Surveyor - Data Centers
Actalent
Chicago, IL
- $48.07 to $86.54 USD / hour
Job Title: Estimator / Senior Cost Manager Data Center ConstructionJob DescriptionThis role serves as a Data Center Cost Consultant, Quantity Surveyor, and Estimator supporting a…
Added 5 mins ago
Engineering and Technical Operations Senior Manager
Schreiber Foods, Inc.
Shippensburg, PA
The Engineering and Technical Operations Senior Manager is responsible to provide leadership, technical expertise and drive results across capital execution, site and facility maintenance,…

WGU Corporation

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Apply by: Nov 13, 2026
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 404

Pay Range: $81,300.00 - $121,900.00

Job Description

The Problem Analyst is responsible for the coordination of resolution of highly technical support issues for our student and staff facing products and tools. They create and manage major and minor incidents resulting from both students and staff reporting technical issues within the university or 3rd party platforms that the university utilizes. Additionally, Problem Analysts create and manage problem records resulting from major and minor incidents. This position is considered a technical expert on the team and will be utilized on highly complex and extensive issue resolution. This position also may be called on to assist the change management process inside the University and an understanding of the Change Advisory Board process is critical. The Problem Analyst will have technical understanding of up to junior level administration of internal applications and systems inside the university. They will model the leadership principles of the university and mentor others on technical expertise and outstanding customer service. The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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More about this job

Skills

Technical support
Reporting
Change management
Leadership principles
Customer service
Documentation
Relationship building
Collaboration
Multitasking
Data mining
Forecasting
Communication skills
Computer science
Salesforce
Microsoft Active Directory
Microsoft Office
Scheduling
Microsoft Access
Oracle
SQL
ServiceNow

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