Network Operations Technician

CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician. The position include technical training for the right candidate.

Primary Function:

Monitor broadcast networks to ensure that all systems maintain maximum reliability and providing 1st tier technical support and customer service.

Basic Tasks:

• Ingest of content via satellite, Internet, ISDN, and WAN
• Audio routing and transmission via multi-channel satellite transmission system
• Constant monitoring, resolution and documentation of any network issues
• Provide technical support to commercial radio stations on a variety of technical platforms
• Escalate issues as needed to 2nd tier technical staff
• Problem resolution and escalation with established trouble ticketing system
• Able to work in a 24x7/365 environment
• Other duties as assigned

Required Skills:

• Acute attention to detail

• Strong Customer Service Skills

• Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively

• Following Steps/Procedures during Emergency Situations

• Ability to organize, prioritize issues and multitask

• Ability to convey accurate, detailed information verbally or in written form

• Strong teamwork and interpersonal communication skills; verbal and written

• Able to work and resolve problems independently with little supervision

Required Qualifications:

• Education: Associate Degree or equivalent work experience
• Structured Training or Work Experience: Min 2 years of, IT and Customer Service experience preferred. Broadcast IT experience is a plus

What we offer:

• Competitive pay
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
• Medical, Dental & Vision Insurance coverage
• 401K with company match to plan for the long-term
• Paid Vacation & Holidays

For immediate consideration, please visit https://www.westwoodone.com/careers/

For more information about CUMULUS MEDIA, visit our website at: https://www.cumulusmedia.com/

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).