Computer Operations Technician

Full-Time Position (12-months)

Qualifications:

• One to two years' experience in desktop or IT helpdesk support;
• Bachelor's degree with a computer related major and applicable certifications highly desirable;
• High proficiency in G-Suite or MS Office, especially Sheets/Excel;
• Experience with PowerSchool student management system and student/parent portals (or equivalent program);
• Proficiency in the setup and installation of Windows 11 and Microsoft Office applications;
• Strong phone communication and people skills;
• Strong analytical and problem-solving skills;
• Demonstrated ability to handle multiple assignments with attention to detail;
• Ability to prioritize and meet deadlines consistently;
• Effective oral and written communication skills;
• Knowledge of current technological developments and trends;
• Must have valid driver's license and vehicle to move between sites;
• Must be able to lift and move equipment weighing up to 50 pounds.

Responsibilities:

• Provide quality technical support to parents and staff via phone, email, and helpdesk program;
• Assist with the initial intake of and routing of service calls;
• Assist with software licensing management and student data privacy tracking;
• Assists with the procurement process of equipment, software and supplies for the technology department, including processing and tracking of assets and outsourced repair tickets;
• Assist with state reporting and data processing as needed;
• Assist in the setup and implementation of new technologies as needed;
• Handle additional responsibilities as delegated by the Operations Manager or Director of Technology.

Reports To: Director of Technology Salary Range: $49,000-$51,000

• Health & Dental Insurance: Eligible employees may participate in the Connecticut State Partnership Plan 2.0 for health insurance and the Delta Dental Plan, with employee premium contributions for Non-Union Category III employees.
• Retirement: Participation in a Defined Contribution Program through the Town of Westport.
• Paid Leave: Paid leave benefits include personal illness/family illness days, personal leave, vacation time, and other applicable leaves for Non-Union Category III employees.
• Additional Benefits: Paid holidays and other opportunities are available for Non-Union Category III employees.

Starting Date: December 1, 2026

To Apply:

Internal applicants must submit an online application through the Westport Public Schools website. Job # 2165 (Please be sure to select internal applicant. This signifies one's current status as a Westport employee.)

External applicants must submit an online application through the Westport Public Schools website. Job # 2165 (Paper copies will not be accepted.) The Westport Board of Education will not make employment decision (including decisions related to hiring, assignment, compensation, promotion, demotion, disciplinary action and termination) on the basis of race, color, religion, age, sex, marital status, sexual orientation, national origin, ancestry, disability (including pregnancy), genetic information, veteran status or gender identity or expression, except in the case of a bona fide occupational qualification.