Jobs in the United States

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Manager, Customer Service
DSV
Dallas, TX
Must have a high school diploma or general education degree (GED)
Added just now
Senior Staff Technical Lead Manager - Mapping
Waymo
Remote, United States
…and manual techniques and build the infrastructure to store, process, and distribute the map. Our team collaborates with several other Waymo teams that consume map…
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Nuclear Station Operations Training Instructor -Robinson Nuclear Plant
Duke Energy Progress, LLC
Hartsville, SC
Must possess sound computer skills and be familiar with MS Office applications including Word, PowerPoint, Access, and Excel · However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way
Added 1 min ago
Outlet Store Supervisor
Goodwill Greater Milwaukee & Chicago
Romeoville, IL
Must have working phone that allows for communication accessibility
Added 1 min ago
Senior Manager, Full-stack Engineer (Java, Python, AWS)
Capital One
Plano, TX
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 1 min ago
Sr. Manager, Sr. Counsel - US Commercial & Product (Pulse Network)
Capital One
McLean, VA · Richmond, VA · NY · Riverwoods, IL
Identifying and supporting process improvements to promote agility in legal and related business operations, including contract template improvements
Added 1 min ago
Full Stack Engineer 4 (Manager IC) - Operational Risk
Capital One
McLean, VA · Richmond, VA
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 1 min ago
Operations Manager, Governance
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
The Operations Manager, Governance sits at the critical intersection of operational excellence, process re-engineering, and digital innovation. Reporting directly to the Bay Area Governance…
Added 1 min ago
Retail HVAC Program Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
JLL is seeking a Retail HVAC Program Manager to lead the strategic planning and execution of a large-scale HVAC capital replacement program across a retail portfolio. This role oversees the…
Added 1 min ago
Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Chicago, IL
As a Facilities Manager on JLL's technology client account, you will take ownership of the day-to-day operations and overall performance of a dynamic, fast-paced facility that supports a…
Added 1 min ago
Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Dallas, TX
As a Facilities Manager on JLL's technology client account, you will take ownership of the day-to-day operations and overall performance of a dynamic, fast-paced facility that supports a…
Added 1 min ago
Assistant Sourcing Specialist
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
What this job involves: The Sourcing Manager serves as a subject matter expert driving JLL's sourcing strategies, supplier relationships, and program management. This role partners closely…
Added 1 min ago
Senior Facilities Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Abilene, TX · Dallas Fort Worth, TX · Dallas, TX · Odessa, TX
The Senior Facilities Manager (Housing Lead) is responsible for all Housing Supervision operations under the MDD150 Workforce Lodging Program Administration scope. The Housing Lead…
Added 1 min ago
Executive Office Administrator (EOA)
The Boeing Company
Plano, TX · Huntsville, AL · Chicago, IL · Seal Beach, CA · Oklahoma City, OK · Berkeley, MO · Long Beach, CA · Huntington Beach, CA · Renton, WA · Wichita, KS · El Segundo, CA · Seattle, WA · Auburn, WA · Everett, WA · Arlington, VA · Ridley Park, PA · Mesa, AZ · North Charleston, SC
The ideal candidate must have strong interpersonal, organizational, collaborative, and time management skills
Added 1 min ago
Portfolio Analyst - Bluerock Wealth Management
HighTower Advisors
Alpharetta, GA
Up to two remote workdays per week may be available based on management discretion
Added 1 min ago
Registered Nurse - Clinical Team Lead (Evening) - Operating Room
Methodist Mansfield Medical Center
Mansfield, TX
Develops plan for unit staffing based on patient acuity/care needs and oversees day to day operations on the designated shift.
Added 2 mins ago
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Manager Of Manufacturing
Aerotek
Sparta, WI
- $60,000 to $90,000 USD / year
Job Title: Manager of Manufacturing Injection MoldingJob DescriptionLead a 24/5 injection molding operation, overseeing production across 11 presses while building a high-performing,…
Added 2 mins ago
Administrative Assistant - Pediatrics Cardiology
Duke Health
Durham, NC
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays
Added 2 mins ago
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Warehouse Clerk
Aerotek
Spring, TX
- $15 to $24 USD / hour
…support efficient shipping, receiving, and material handling…
Added 2 mins ago
Supervisor - Operations (2nd Shift LTL)
Wesco
Alsip, IL
As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as…
Added 3 mins ago
CC
Quality Engineer II
Coghlin Companies
West Boylston, MA
- $85,000 to $110,000 USD / year
Collaborate with Supply Chain, PM’s and Operations on the Material Review Board (MRB) process.
Added 3 mins ago
CC
Production Manager
Coghlin Companies
Westborough, MA
- $75,000 to $98,000 USD / year
Provides overall managerial, day-to-day leadership and direction to the manufacturing operations.
Added 3 mins ago
Senior Supply Planning Manager, AWS Infrastructure Supply Chain, Materials Allocation & Planning
Amazon Web Services, Inc.
Bellevue, WA
…energy, and sit at the center of engineering, finance, and operations. Every person has outsized impact. This role stands up a new function focused on inventory health - you'll have the…
Added 3 mins ago
Operations Engineer, Strategic Programs & Engineering
Amazon.com Services LLC
Austin, TX · Nashville, TN · Bellevue, WA
…both "ops" and "engineering" fluently - translating a station manager's frustration into a spec an engineer can act on, and explaining back to the field exactly what's being built and why.…
Added 3 mins ago
Area Manager
Amazon.com Services LLC
Maryville, TN
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team…

Westmont Group

Complex Front Office Manager

Melbourne, FL, United States

Apply on workforcenow.adp.com About employer

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Job details

Experience: Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
Posting language: English

Original job description

About the Role:

The Complex Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services at both properties. This position is responsible for overseeing daily front office activities, managing staff, and delivering exceptional customer service to create a welcoming and professional environment for both teams at both properties. The Complex Front Office Manager acts as a liaison between guests and other departments, resolving issues promptly and maintaining high standards of hospitality. They are also tasked with optimizing front office procedures to enhance operational efficiency and guest satisfaction. Ultimately, this role contributes significantly to the overall reputation and success of the establishment by fostering a positive first impression and seamless guest experience.

Minimum Qualifications:

High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
Strong knowledge of front office procedures, reservation systems, and customer service best practices.
Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
Proficiency in using property management systems (PMS) and Microsoft Office Suite.

Preferred Qualifications:

Bachelor’s degree in hospitality management, business administration, or a related field.
Experience with advanced hotel management software and CRM systems.
Certification in hospitality management or customer service excellence.
Demonstrated ability to lead and motivate a diverse team in a fast-paced environment.
Bilingual skills or proficiency in multiple languages.

Responsibilities:

Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills:

The Front Office Manager utilizes strong leadership and organizational skills daily to manage and motivate the front desk team, ensuring efficient workflow and high morale. Excellent communication skills are essential for interacting with guests, resolving conflicts, and coordinating with other departments to meet guest expectations. Proficiency with property management systems and reservation software enables accurate handling of bookings, billing, and reporting tasks. Problem-solving skills are applied to address operational challenges and guest concerns promptly, maintaining service quality. Additionally, analytical skills support the review of performance metrics and implementation of process improvements to enhance overall front office operations. EOE/M/F/D/V

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More about this job

Skills

Microsoft Office
Front Desk
Customer service
Communication skills
Interpersonal skills
PMS
Hotel operations
Bilingualism
Scheduling
Performance management
Housekeeping
Regulatory compliance
Leadership
Organizational skills
Workflow
Reporting
Problem solving
Analytical skills

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Work requirements

Jobs in the United States