Dining Services Supervisor

POSITION TITLE: DINING SERVICE SUPERVISOR

DEPARTMENT: Dining Services

POSITION SUMMARY:

Responsible for leading the daily operation of the dining room, ensuring the Westminster dining experience for residents and guests is delivered. This position provides hands-on supervision of dining room staff, coordinates service with the culinary team, maintains dining room standards, and ensures that food and beverage service is professional, accurate, timely, and consistent.

ESSENTIAL POSITION FUNCTIONS:

Comply with all applicable rules, policies, standards and guidelines related to employment with Westminster Communities.

ESSENTIAL Responsibilities:

1. Leads and supervises the dining room operations during assigned stations and meal service.
2. Directs, assigns, and monitors server and dining room team responsibilities.
3. Able to operate and training on Point-of-sale system.
4. Supports pre-service huddles and communicate daily specials, menu changes, events, service expectations, and operational priorities.
5. Monitors the dining room throughout service and provide immediate direction and support to servers, maintaining urgency during peak meal service.
6. Leads by example by demonstrating professional service, teamwork, and gracious hospitality.
7. Assists with opening and closing procedures and ensure all assigned duties are completed.
8. Creates a welcoming, professional, and engaging dining environment, maintaining a visible presence in the dining room throughout service.
9. Anticipates resident and guest needs and ensure requests are addressed promptly.
10. Conducts table touches and follow up on service and food concerns.
11. Resolves routine service issues professionally and escalate concerns to the Dining Director or appropriate leader when necessary.
12. Monitors resident feedback and communicate recurring concerns to leadership.
13. Develops positive relationships with residents and demonstrate familiarity with preferences when appropriate.
14. Monitors order accuracy, ticket times, food delivery, beverage service, table maintenance, and overall service flow.
15. Ensures menus, table settings, service stations, condiments, and other dining room supplies are properly prepared and maintained.
16. Monitors the pace of service and make adjustments as needed to maintain an efficient dining experience.
17. Supports special events, private dining, catered functions, and other dining activities.
18. Trains new servers and dining room team members on service standards, procedures, menu knowledge, and resident hospitality.
19. Provides coaching and real-time feedback to dining room staff.

The above job description is not to be construed as a complete listing of the assignments and responsibilities assigned to any team member; nor are such assignments restricted to those precisely listed in the description.

ESSENTIAL QUALIFICATIONS:

Education: High School Diploma or Equivalent

Minimum of 3 years of experience in a high-volume dining setting with a strong focus on customer service, hospitality, and resident/guest satisfaction.

Certifications:

Florida Safe Staff Certification required or ability to obtain certification within 90 days of date of hire.

Experience:

Proficiency with computer programs including Microsoft Office.

Supervisory Leadership experience.

Skills:

Ability to read, write, and communicate effectively in English, and understand and follow written and verbal instructions.

Ability to work cooperatively and efficiently in team environment. Demonstrates the ability to work independently, prioritize tasks effectively, and resolve challenges through practical problem-solving. Ability to remain calm and effective in fast paced, high pressure environment. Ability to follow directions. Ability to communicate effectively and give direction. Ability to learn computer programs as defined by Westminster Communities of Florida.

Physical and Environmental Requirements and sensory and communicative activities involve:

Must be able to sit, stand, walk, bend, reach, grasp, hear, taste, smell, see, manual dexterity, finger dexterity, and lift up to 50 pounds as required to perform the essential functions of the position.

Work Environment:

Work is performed in both indoor and outdoor environments and may involve exposure to bloodborne pathogens, respiratory infections, and other healthcare-related hazard.

Join the Westminster Family today! We offer:

• Flexible Hours
• Fun Work Environment
• Competitive Wages
• Health Insurance
• Dental Insurance
• Fitness Facility Onsite
• Paid Time Off
• Career Advancement
• And More!

EOE, DFWP – “We honor those who have served.”

This position requires a criminal background. Applicants can learn more about Florida background screening requirements at https://info.flclearinghouse.com/.”