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Added 6 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Cheyenne, WY
Serve as facilitator, educator, advocate, consultant, subject matter expert, and accountability partner to the Supply Chain leadership team to drive the understanding and application of…
Added 6 mins ago
Associate AD, Marketing, Fan Experience & Engagement - Marketing & Branding
University of Wyoming and Subdivisions
Laramie, WY
Added 6 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Cheyenne, WY
- $131,000 to $174,000 USD / year
…owner maintaining incident management, change controls, support coverage, and provisioning…
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Cheyenne, WY
- $152,000 to $222,000 USD / year
…volumes, and storage across every Foundry usage account, and partner with the platform teams to keep resources optimized and fully…
Added 6 mins ago
OT Security Analyst – ICS Security & Network Segmentation
Cognizant
Cheyenne, WY
…discovery, industrial network topology, security assessments, sensor coverage, and network segmentation support. The analyst will evaluate sites against the enterprise OT Reference…
Added 6 mins ago
Associate Financial Advisor
Edward Jones
Lander, WY
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an…
Added 6 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Cheyenne, WY
…benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential…
Added 13 mins ago
PG
Senior Vice President, Retail Media
Publicis Groupe Holdings B.V
New York, NY
- $180,215 to $299,637 USD / year
Cross-Functional Partnership: Partner with account, activation, measurement, and sales teams, as well as client brand teams and interagency partners, to deliver integrated commerce media…
Added 13 mins ago
PG
Senior Vice President, Resource Management
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL · Troy, MI · Rogers, AR
- $180,215 to $299,637 USD / year
…central leader for staffing decisions, this individual will partner closely with Client Leads, Discipline Leads, Finance, Talent, and Operations to manage the full resource ecosystem,…
Added 14 mins ago
C&SC Quality Operations Leader
GE Aerospace
Evendale, OH
…benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential…
Added 14 mins ago
AH
GENERAL MANAGER 3
Accendra Health
MIAMISBURG, OH · SHARONVILLE, OH
- $111,313 to $118,993 USD / year
Added 14 mins ago
Overnight Staff Pharmacist , Amazon Pharmacy
Amazon
Lockbourne, OH
Added 14 mins ago
RA
Senior On-Site Service Specialist
Ricoh Americas Corporation
Mentor, OH
- $17.55 to $21.5 USD / hour
· May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
Added 14 mins ago
C
Technology Operations Engineer – OpenText B2B Integrations
Cognizant
New Albany, OH
- $79,000 to $92,500 USD / year
Configure and support OpenText BizLink components for partner onboarding, message routing, workflow management, and file transfer operations.
Added 14 mins ago
Lab/Facility Chemist I
Republic Services
Canton, OH
Comprehensive medical benefits coverage, dental plans and vision coverage.
Added 15 mins ago
Street Outreach Program Coordinator
Bellefaire JCB
Cleveland, OH
Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance
Added 15 mins ago
Specialty Representative/Senior Specialty Representative -Primary Care -Cleveland Central, OH
Amgen
Cleveland, OH
Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
Added 15 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
Serve as facilitator, educator, advocate, consultant, subject matter expert, and accountability partner to the Supply Chain leadership team to drive the understanding and application of…
Added 15 mins ago
Market Research Project Manager
iHeartMedia
Cincinnati, OH
Educate and partner with marketing and sales staff on how best to utilize the quantitative and qualitative analytics provided
Added 15 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
- $152,000 to $222,000 USD / year
…volumes, and storage across every Foundry usage account, and partner with the platform teams to keep resources optimized and fully…
Added 15 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
- $131,000 to $174,000 USD / year
…owner maintaining incident management, change controls, support coverage, and provisioning…
Added 15 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
…benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential…
Added 15 mins ago
OT Security Analyst – ICS Security & Network Segmentation
Cognizant
Columbus, OH
…discovery, industrial network topology, security assessments, sensor coverage, and network segmentation support. The analyst will evaluate sites against the enterprise OT Reference…
Added 15 mins ago
ServiceNow Senior Technical Consultant/Technical Lead
DXC Technology
Columbus, OH
…includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time…
Added 15 mins ago
MT
Telemarketing Specialist - Bilingual
Mettler Toledo LLC
Columbus, OH
- $22.35 USD / hour

Westgate Resorts

Front Desk Agent

Gatlinburg, TN, United States

$19 to $21 USD / hour

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Job details

Pay: $19 to $21 USD / hour
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Front Desk Agent serves as the welcoming face of the property, creating memorable first and lasting impressions for all arriving, in-house, and departing guests. This role is responsible for the smooth daily operation of the front desk, ensuring seamless registration, attentive service, and accurate transactions. Front Desk Agents embody the property’s service culture by anticipating guest needs, resolving concerns with confidence, and collaborating across departments to deliver exceptional experiences

As Front Desk Agent, you will:

Warmly greets guests, manage check-in and check-out processes, and assign accommodations in accordance with established procedures
Provide personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required
Demonstrate empowerment in resolving guest concerns, taking ownership of service recovery to ensure satisfaction
Perform cashiering functions including settling folios, processing payments, and posting charges accurately
Handle reservations, confirmations, and modifications with attention to detail and efficiency
Transmit and receive guest communications via phone, email, text, and in-person interactions with professionalism
Uphold service standards and property-specific guidelines at all times
Maintain grooming and appearance standards to reflect the property’s brand image
Partner with housekeeping, concierge, and other departments to ensure guest and owner needs are met seamlessly
Actively promote room upgrades and property amenities in alignment with availability and pricing guidelines
Project an approachable, enthusiastic demeanor with positive tone, volume, and inflection in all guest interactions
Other duties as assigned

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares out commitment.

Qualifications

Prior customer service or hospitality experience preferred; strong communication skills across phone, email, and in-person interactions
Ability to multitask and manage guest inquiries, reservations, and cashiering duties with accuracy and efficiency
Confident problem-solving skills with a positive, professional demeanor in all guest interactions
Team-oriented mindset with flexibility to work varied shifts, including evenings, weekends, and holidays
Required to pass a background screen, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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