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Westgate Resorts

Communications Project Manager

Ocoee, FL, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Westgate Resorts is seeking an experienced Communications Project Manager in Orlando, FL to oversee corporate communications projects, internal communications initiatives, public relations activities, and executive messaging. This position plays a key role in planning, coordinating, and delivering strategic communications that strengthen brand consistency, enhance Team Member engagement, and support business objectives across our hospitality and resort operations. The ideal candidate brings strong project management expertise, exceptional communication skills, and experience managing complex communications initiatives from initial planning through execution and completion.

What You'll Do:

Manage Corporate Communications projects from intake through delivery and closeout, including prioritization, assignments, reviews, approvals, and post-project documentation.
Maintain an integrated communications calendar and project pipeline covering corporate announcements, executive and Team Member communications, media relations, resort and destination content, community impact, awards, events, and related initiatives.
Develop communications project plans and briefs defining objectives, audiences, key messages, deliverables, channels, responsibilities, schedules, milestones, dependencies, risks, and measures of success.
Coordinate project activities with executives, resort and business-unit leaders, Corporate Communications, Marketing, Human Resources, Legal, Operations, creative resources, and external agencies.
Serve as a primary point of contact for assigned communications projects and maintain accountability across project stakeholders.
Lead project-status meetings, maintain decision and action logs, communicate changes, resolve routine issues, and escalate scope, schedule, resource, or reputational risks when necessary.
Manage communications review and approval workflows to confirm accuracy, timeliness, audience appropriateness, and alignment with Westgate’s brand, culture, business priorities, and corporate voice.
Coordinate the development and distribution of communications materials, including:
News releases and media materials
Executive messages and talking points
Presentations
Team Member announcements
Newsletters
Intranet and SharePoint content
Microsoft Viva Engage content
Frequently asked questions
Award submissions
Event communications
Multimedia assets
Edit and proofread content for clarity, consistency, grammar, formatting, accuracy, and adherence to approved messaging and style standards.
Maintain project files, version control, templates, editorial resources, contact lists, distribution lists, and final assets for efficient retrieval and reuse.
Coordinate agency and vendor deliverables, schedules, meetings, invoices, and project documentation within approved budgets.
Support urgent and sensitive communications by coordinating stakeholders, deadlines, approvals, distribution lists, and rapid-response materials with discretion and accuracy.
Track project and communications results using agreed-upon key performance indicators, dashboards, status reports, and stakeholder feedback.
Develop and improve communications processes, templates, dashboards, editorial calendars, and project-management workflows.
Perform other related duties as assigned.

Qualifications

What You'll Bring:

Five or more years of relevant professional experience in corporate communications, public relations, internal communications, agency account management, content operations, communications project management, or project/program management.
Experience managing multiple complex communications projects with cross-functional teams and competing deadlines.
Experience developing project plans, schedules, briefs, status reports, approval workflows, and executive communications materials.
Experience coordinating communications with senior leaders, business stakeholders, creative teams, or external partners.
Experience editing and proofreading corporate communications for accuracy, consistency, grammar, formatting, and brand alignment.

Preferred Experience

Experience in hospitality, resorts, travel, tourism, vacation ownership, or a multi-location consumer brand.
Experience coordinating agencies, creative partners, vendors, invoices, or project budgets.
Experience supporting executive communications, employee communications, media relations, or urgent and sensitive messaging.
Experience using project-management or work-management platforms such as Asana, Monday.com, Smartsheet, Adobe Workfront, or comparable tools.

Education and Certifications

Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
Project-management training or certification preferred.

Skills and Knowledge

Strong organization, prioritization, project planning, and attention to detail.
Ability to manage multiple deadlines and adapt to changing business priorities.
Excellent written, verbal, and interpersonal communication skills.
Strong proofreading, copy-editing, and content-review capabilities.
Sound judgment when handling confidential, sensitive, or time-critical information.
Ability to translate broad objectives into defined tasks, assignments, schedules, milestones, and deliverables.
Ability to collaborate with senior leaders and cross-functional partners, maintain productive working relationships, and coordinate project accountability.
Working knowledge of internal communications, external communications, media relations, public relations, executive communications, content development, and digital workplace platforms.
Proficiency in Microsoft 365
Familiarity with Microsoft Viva Engage preferred.
Ability to work independently, anticipate project needs, identify risks, and resolve issues before they affect delivery.

Additional Information

Why Westgate?

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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More about this job

Skills

Public relations
Project management
Communication skills
Prioritization
Documentation
Presentation skills
Microsoft SharePoint
Program management
Editing
Asana
Monday.com
Smartsheet
Attention to detail
Microsoft 365
Work independently

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Work requirements

Jobs in the United States