Float Teller Chicopee Region - FT

Float Teller (FT) Chicopee Region Chicopee, MA \$17.55 - \$25.19 Hourly \$1.00 hourly differential on top of base rate Position: Float Teller Department: Retail Banking Job Status: Full-Time FLSA Status: Non-Exempt Grade: 5 Reports to: Branch Manager Amount of Travel Required: Local Travel to all locations as needed. Positions Supervised: N/A Must be

available to travel to locations including the following area: Chicopee:

Burnett Road, Center Street, East Street, Memorial Drive Springfield:

Liberty Street POSITION SUMMARY Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries. This position requires the Teller to float between Westfield Bank locations. ESSENTIAL FUNCTIONS Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Independent performance of all teller transactions and related services. Maintains security of cash drawer. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers banking needs. Assists in resolving customer problems as they arise. May assist with balancing the ATM. Assist customers with Safe Deposit. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested. POSITION QUALIFICATIONS Competencies Accountability Customer Relations Decision Making/Judgment Job Knowledge Quality Education/Experience/Skills High School Diploma or GED required. Minimum of 6 months of previous cash handling and customer service experience preferred. Ability to float between Westfield Bank branches.