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AE
Senior Analyst-Risk Management
American Express
New York, NY
- $78,000 to $124,750 USD / year
…team partners closely with Risk, Technology, Product, Data Science, Compliance, and Enterprise AI teams to identify, prioritize, develop, and scale AI-powered solutions that deliver…
Added 1 min ago
Loss Prevention Fraud Analyst
U.S. Bank
New York, NY
Technical or trade school certificate in business or computer science preferred
Added 15 mins ago
AF
Sr. Policy Analyst or Associate Director, Corporate Governance & Finance
Americans for Financial Reform Education Fund (AFREF)
Remote, United States
- $96,800 to $133,000 USD / year
…Financial Reform Education Fund (AFREF) is seeking a Senior Policy Analyst or Associate Director for Corporate Governance and Finance to lead our work in this…
Added 49 mins ago
CO
Utility Systems Analyst
City of Loveland
Loveland, CO
- $85,272.51 to $115,118.02 USD / year
The Utility Systems Analyst performs comprehensive process analysis, integration development, testing, and operational support for the City’s Utilities Department. This technical role…
Added 50 mins ago
DH
IS Business & EDI Analyst - Denver Health Medical Plan (Must Live in Colorado.
Denver Health
Denver, CO
- $83,800 to $130,000 USD / year
We are recruiting for a mission-driven IS Business & EDI Analyst - Denver Health Medical Plan (Must Live in Colorado. Weekly On Site Requirement) to join our team! We're with you for life's…
Added 1 hour ago
P
Director, Business Systems & AI Enablement (Remote EST – United States)
Partnerize
philadelphia, PA
- $145,000 to $170,000 USD / year
Added 1 hour ago
Data and Analytics Analyst
Regions Bank
Birmingham, AL
At Regions, the Data and Analytics Analyst transforms data into a meaningful format for operational and/or decision-making purposes. Focusing on day-to-day deliverables, this role works…
Added 1 hour ago
SQL Developer & Analyst
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SQL Developer & Analyst based in the United States.
Added 1 hour ago
College Student - Information Technology
Lockheed Martin
Lexington, KY · Lexington
Canidate will perform assignments in Information Technology (e.g. Software Engineering, Software Analyst, System Administrator). Candidate will be part of the IT Department and will work…
Added 1 hour ago
Cybersecurity Operations Analyst
Apex Systems, Inc
Allen Park, MI
Job Description: Cybersecurity Operations Analyst Location: Allen Park or Dearborn, Michigan (HYBRID - Onsite 4 days a week) Role Overview This role within our client's organization is…
Added 1 hour ago
Programmer Analyst (Ref# PA112SKA)
HTC Global Services, Inc.
Troy, MI
HTC Global Services, Inc. has an opening for the position of Programmer Analyst (Ref# PA112SKA). Work Location: Troy, MI and relocation required to various unanticipated locations…
Added 1 hour ago
Radar Systems Engineer - Intern
Lockheed Martin
Liverpool, NY · Liverpool
…from college attendance while enrolled in an accredited degree…
Added 3 hours ago
Data Analyst
CGI Technologies and Solutions, Inc.
Canton, MA
Join CGI as a Senior Data Analyst supporting complex data, analytics, and information management initiatives within the healthcare payer domain. In this role, you will partner with business…
Added 3 hours ago
Compensation Analyst III
ThermoFisher Scientific
Waltham, MA
…needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment,…
Added 3 hours ago
Senior Product Line Manager (Application & Security Testing)
Keysight Technologies, Inc.
Calabasas, CA · Santa Clara, CA
Work with Product Marketing on messaging, launches, analyst briefings, webinars, conference presence, and thought leadership, with a focus on AI security positioning.
Added 4 hours ago
E
Lead Infrastructure Business Analyst
EchoStar
Englewood, CO
- $110,100 to $157,300 USD / year
Minimum Experience: 5+ years of experience as a Senior Business Analyst, Service Delivery Analyst, or Infrastructure Program Manager in an enterprise IT Infrastructure environment
Added 4 hours ago
Loss Prevention Fraud Analyst
U.S. Bank
Juneau, AK
Technical or trade school certificate in business or computer science preferred
Added 4 hours ago
Director, Analytical Technical Operations
ModernaTX, Inc.
Norwood, MA
Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Added 4 hours ago
System Analyst III
Westchester Medical Center
Valhalla, NY
Job Summary: The Systems Analyst III is responsible for the advanced support, and maintenance of Westchester Medical Center systems and applications. These responsibilities involve software…
Added 5 hours ago
CO
IT Analyst/Programmer III Systems Administrator - Phoenix Municipal Court
City of Phoenix
AZ
- $92,726.4 to $124,259.2 USD / year
IT Analyst/Programmer III (ITAP III) is a key role within the Phoenix Municipal Court, responsible for maintaining, administering, and modernizing enterprise UNIX/Linux server environments…
Added 5 hours ago
BI Report Developer 1
UM Corp (Enterprise)
Coral Gables, FL
The position designs, builds, and maintains the Graduate School reporting on graduate student and program outcomes for every doctoral, master’s, and certificate program at the University of…
Added 5 hours ago
Senior Application Analyst -SAP Development
Exact Sciences Corp
WI
…contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s…
Added 6 hours ago
CO
Fish and Wildlife Technician I - Extra Help
County of Sonoma (CA)
Santa Rosa, CA
- $34.27 to $41.65 USD / hour
…accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a…
Added 6 hours ago
CO
Fish and Wildlife Technician II - Extra Help
County of Sonoma (CA)
Santa Rosa, CA
- $41.43 to $50.36 USD / hour
…accrual of vacation; participation in the County retirement program; or eligibility to take promotional examinations. Temporary, extra-help employees are limited in their employment to a…
Added 6 hours ago
J
Program Analyst III
Jobgether
Remote, United States
- $100,000 to $120,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Analyst III based in the United States.

Western Governors University

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Pay Range: $81,300.00 - $121,900.00

The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Additional Information Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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