Jobs in the United States

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Added 1 hour ago
G
Water/Wastewater Engineer
GPAC
Lakewood, NJ
- $90,000 to $150,000 USD / year
Clear Growth Path: From Engineer → Project Manager → Technical Lead → Partner – we map it out with you.
Added 1 hour ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Hartford, CT · Honolulu, HI · Houston, TX · Huntsville, AL · Jericho, NY · Jersey City, NJ · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Milwaukee, WI · Morristown, NJ · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · Stamford, CT · Washington, DC · Westlake, TX
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 4 hours ago
Engineering Product Manager
Cisco Systems, Inc.
Milpitas, CA
Drives technical and prioritization trade-offs balancing incoming vs. tech debt vs. feature velocity
Added 4 hours ago
CD
Nutrition Assistant - 16hr/Evening Shift
Cooley Dickinson Hospital, Inc.
United States
- $18.94 to $25.88 USD / hour
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 4 hours ago
BA
Nurse Practitioner/Physician Assistant Infusion Faulkner Per Diem
Brigham and Women's Faulkner Hospital, Inc.
United States
- $95.84 USD / hour
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 4 hours ago
Education Program Manager
The General Hospital Corporation
United States
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 4 hours ago
TM
Community Residential Counselor -Fernside
The McLean Hospital Corporation
United States
- $29.79 USD / hour
Under the direction of the Program Manager, the Community Residence Counselor (CRC) provides direct patient care and participates in the therapeutic milieu within the scope of defined…
Added 4 hours ago
TB
Clinical Research Assistant II Neuroscience Clinical Trials
The Brigham and Women's Hospital, Inc.
United States
- $24.28 to $39.43 USD / hour
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 4 hours ago
VC
Sales Ops & Eblmt-Assoc Dir
Verizon Corp Rsrcs Group LLC
Rolling Meadows, IL
- $125,500 to $219,000 USD / year
…operational excellence, and brand recognition of an established tech…
Added 4 hours ago
BS
Subcontracts Manager
Brookhaven Science Associates, LLC
Upton, NY
- $128,900 to $213,950 USD / year
Oversight of BNL Property Management Program to effectively track and account for BNL assigned Government Property.
Added 4 hours ago
Onsite Team Lead
Envita Solutions, LLC
Warren, OH
…their daily service requests; other projects as designated by Program Manager to ensure close client relationships (including…
Added 4 hours ago
PP
Instructional Support Tech III for Aviation Maintenance (Temporary - 6 months)
PCC Portland Community College
United States
- $26.4 to $27.2 USD / hour
…pivotal to the success of our Aviation Maintenance Technology program, where you will provide critical support to our instructional team, mentor the next generation of industry technicians,…
Added 5 hours ago
NE
Senior Field Service Technician IV – Solar
New Energy Equity
Remote, United States
- $75,000 to $120,000 USD / year
Industrial plant or facilities electrical management - LOTO program ownership, SOP development, CMMS discipline, and contractor management are the same core work.
Added 5 hours ago
NE
Senior Field Service Technician IV – Solar
New Energy Equity
Remote, United States
- $75,000 to $120,000 USD / year
Industrial plant or facilities electrical management - LOTO program ownership, SOP development, CMMS discipline, and contractor management are the same core work.
Added 5 hours ago
NE
Senior Field Service Technician IV – Solar
New Energy Equity
Annapolis, MD
- $72,000 to $110,000 USD / year
Industrial plant or facilities electrical management - LOTO program ownership, SOP development, CMMS discipline, and contractor management are the same core work.
Added 5 hours ago
FF
Seamer Mechanic Maintenance Tech
Furmano Foods Inc
Northumberland, PA
- Up to $30.09 USD / hour
…Furmano Foods is looking for a Seamer Mechanic Maintenance Tech for 3rd shift. Individual must perform maintenance repairs, troubleshooting, and support our food production and labeling…
Added 5 hours ago
FF
Welding / Fabricator Maintenance Tech
Furmano Foods Inc
Northumberland, PA
- Up to $30.09 USD / hour
…Furmano Foods is looking for a Welding /Fabricator Maintenance Tech for 2nd shift. Individual must perform maintenance repairs, troubleshooting, and support our food production and labeling…
Added 5 hours ago
Service manager
Rentokil North American Pest Control
Allentown, PA
Added 5 hours ago
HCP Marketing Manager - Philadelphia or Durham
GlaxoSmithKline LLC
Philadelphia, PA
Added 5 hours ago
Electrophysiology Radiology Technologist
TriHealth
Montgomery, OH
…the latest innovations in heart care. As a EP Lab Radiology Tech, you will play a vital role in delivering exceptional imaging services, supporting patient outcomes, and maintaining the…
Added 5 hours ago
SH
Senior Project Manager
Stanford Health Care
United States
- $68.52 to $90.78 USD / hour
The Senior Project Manager is responsible for managing the programming, planning and activation of complex projects under the general supervision of the Director. Ensures the completion of…
Added 5 hours ago
Global Compensation Manager
AIT Worldwide Logistics, Inc.
Itasca, IL
The Global Compensation Manager is responsible for oversight and management of the company's global compensation structure, processes, and policies in line with the overall philosophy. This…
Added 6 hours ago
LUB Micro Lab Tech
Leprino Foods Company
Lubbock, TX
For our state-of-the art 600+ person Lubbock, TX cheese and whey manufacturing facility, Leprino is seeking a Micro Lab Tech.
Added 6 hours ago
District Manager
MarketSource
Atlanta, GA
The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. To…
Added 6 hours ago
Area Manager
MarketSource
Appleton, WI
The Area Manager will be focused on building and maintaining a highly motivated and results driven team representing our client to facilitate the completion of specific needs of the…

Western Governors University

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

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Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Pay Range: $81,300.00 - $121,900.00

The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Additional Information Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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