Jobs in the United States

25+ jobs

Save this search

Added just now
Principal, Corporate Strategy
Royal Caribbean Cruises Ltd
Miami, FL
…the daily operation of a newbuilding project, as the general manager, ensuring all business functions are progressing and in sync, including project strategy, costing and financial, program…
Added just now
HR Benefits Administrator
Celestica International LP
Remote Employee US, TX
Provides administrative support to the Global Rewards Center of Excellence (COE) leadership team for the US Benefits Program.
Added 11 mins ago
Head Universal Banker - Eastchester Branch
Citigroup
Eastchester, NY
Guide both clients and team members in the branch, providing support in complex transactions and ensuring an exceptional client experience.
Added 11 mins ago
RH
Medical Technologist Clifton Springs Hospital (FullTime, Evenings/Nights)
RochesterRegional Health
CLIFTON SPRINGS, NY
- Full-time
Added 11 mins ago
S
Automation Engineer
Saint-Gobain
AMHERST, NY
- $102,000 to $158,000 USD / year
This is a hands-on role for an engineer who enjoys solving complex manufacturing challenges, working directly with plant teams, and taking projects from initial concept through installation…
Added 12 mins ago
Supervisor Integrated Field Design
Avangrid Service Co
CLIFTON PARK, NY
Job Title: Supervisor-Integrated Field Design Location: Mechanicville, NY Reports to: Sr. Manager- Scheduling & Engineering Work Type: Office (5 days) The salary range for this position is…
Added 12 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 12 mins ago
Specialty/Senior Specialty Representative – Bone Health - Upper / Central Manhattan, NY (Overlay)
Amgen
Manhattan, NY
…products to medical professionals and helping them navigate the complex payer…
Added 12 mins ago
Senior Director, Human Resources Business Partner LIRR Railroad
MTA
Jamaica, NY
…this position monitors effectiveness of existing programs, program usage, and market trends to support HR planning functions and maximize effectiveness of HR policies and programs. A major…
Added 12 mins ago
Specialty Representative/Sr Specialty Representative -Primary Care - Yonkers, NY
Amgen
Yonkers, NY
…products to medical professionals and helping them navigate the complex payer…
Added 12 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Melville, NY
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 12 mins ago
NL
Nurse Manager (FGP) - Brooklyn, Multispecialty Surgery
NYU Langone Medical Center
Brooklyn, NY
- $143,000 to $194,528.13 USD / year
We have an exciting opportunity to join our team as a Nurse Manager (FGP) - Brooklyn, Multispecialty.
Added 13 mins ago
Customer Experience Manager- EdTech
Accenture
New York City, NY · Albany, NY
…instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each…
Added 13 mins ago
A
Sales Origination Senior Manager
Accenture
Albany, NY
- $136,800 to $237,600 USD / year
…York State clients. Based in the Albany market, the Senior Manager will build trusted relationships across state agencies, departments, public authorities, and higher education, and will…
Added 13 mins ago
Area Sales Manager - Upstate NY- Surgical Robotics (Ottava)
J&J Family of Companies
Albany, NY
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 13 mins ago
Manager Projects Unit
Avangrid Service Co
ROCHESTER, NY
Manager - Projects Unit Reports to: Director - Projects Location: In Office, Kirkwood NY, Rochester NY The base salary range for this position is dependent upon experience and location,…
Added 13 mins ago
E-Mobility Clean Energy Senior Specialist Assistant Program Manager, Residential managed Charging
ConEdison
New York, NY
Demonstrated ability to manage and organize large, complex data set. Required
Added 13 mins ago
Compensation Manager
New York Times
New York, NY
As the Compensation Manager you will be a subject matter expert and primary resource for complex compensation analyses and program support. You will bridge the gap between analytical tasks…
Added 13 mins ago
M
Manager, Facilities Analysis & Support
MTA
New York, NY
- From $101,379 USD / year
Title: Manager, Facilities Analysis & Support
Added 13 mins ago
Manager, Tech Risk & Analysis
Capital One
New York, NY
Do you love navigating complex technology landscapes and safeguarding critical systems? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and…
Added 13 mins ago
MS
Inpatient Nutritionist (Behavioral Health Center)-Food Service Therapeutics-Mount Sinai Rivington-Full Time, Days
Mount Sinai Health System
New York, NY
- Full-time
Under the direction of Clinical Nutrition leadership (Senior Director, Director, Clinical Nutrition Manager), provides quality nutrition care and education to patients and family members.…
Added 13 mins ago
Sr Risk Manager, Amazon Business Payments & Lending
Amazon
New York, NY
The Opportunity: We're looking for a Sr. Risk Manager who'll own the end to end credit strategy for new marketplace launches in the WW Pay-by-Invoice lending portfolio - a high impact role…
Added 13 mins ago
Senior Product Manager-Tech, Advertising
Amazon
New York, NY
Lead Cross-Functional Collaboration – Prioritize features and align stakeholders on direction, coordinating complex product initiatives across engineering, design, data science, sales, and…
Added 13 mins ago
AE
Senior Manager - Client Management
American Express
New York, NY
- $103,750 to $174,750 USD / year
As a Senior Manager in the Global Merchant Services- Global Client Group, you will be responsible for both managing day-to-day merchant relationships and supporting strategies to drive…
Added 13 mins ago
AE
Senior Manager - Agentic Commerce Partner Integrations
American Express
New York, NY
- $123,000 to $215,250 USD / year
We are seeking a Senior Product Manager to lead partner integrations for Agentic Commerce at American Express. Working closely with AI platforms, payment service providers, wallet…

Western Governors University

Problem Analyst

Salt Lake City, UT, United States

Pay Range: $81,300.00 - $121,900.00

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $81,300.00 - $121,900.00
Experience: At least 1 year of incident management escalation experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

If you’re passionate about building a better future for individuals, communities, and our country - and you’re committed to working hard to play your part in building that future - consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Pay Range: $81,300.00 - $121,900.00

The Problem Analyst coordinates the resolution of highly technical support issues affecting student- and staff-facing products and tools. This includes managing major and minor incidents involving university systems and third-party platforms, as well as creating and managing associated problem records. This role serves as a technical expert for complex issue resolution and may support the university's change management process, including the Change Advisory Board (CAB). The Problem Analyst is expected to possess junior-level administrative knowledge of internal applications and systems, model university leadership principles, and mentor others in technical expertise and customer service. Job Duties

Receive and respond to escalations from support teams, engineers, and staff through Teams, email, OpsGenie alerts, and proposed Parent Incidents.
Evaluate reported issues using the Severity Matrix, documenting and creating Major/Minor Incidents and Problem Records as appropriate.
Review and reject incident proposals that do not meet established criteria, providing clear reasoning and documentation.
Create and maintain Problem Records following incident closure, including organizing and facilitating Problem Meetings, Known Error meetings, and Director's Council meetings.
Serve as the primary point of contact for Major/Minor Incidents and Problem Records, building relationships with Ed Tech, business stakeholders, and executive leadership.
Monitor and follow up on active incidents and problems to drive timely resolution based on urgency.
Demonstrate initiative, independent judgment, and effective self-management.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities (KSAs)

Ability to independently analyze problems and make decisions with minimal management intervention.
Strong cross-functional collaboration skills, working with individuals and teams across the university.
Ability to anticipate potential obstacles and assess their impact.
Understanding of change and release management processes.
Ability to manage multiple competing priorities in a high-pressure, constantly changing environment.
Strong multitasking skills and ability to handle frequent interruptions.
Commitment to established standards and best practices across multiple technology areas.
Exceptional analytical and data mining skills, including experience with forecasting and trend analysis.
Exceptional written and verbal communication skills, including executive-level correspondence.

Minimum Qualifications

Bachelor's degree in Computer Information Systems, Computer Science, or a related field.
At least 1 year of incident management escalation experience.
Basic knowledge of: Salesforce, Single Sign-On (SSO) Management Systems, Active Directory, Microsoft Office 365, Google Apps Administration, PAM, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL
Experience with ServiceNow and familiarity with reporting.

Education equivalency: Relevant professional experience performing the essential functions of the position may substitute for educational requirements. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager's discretion.

Preferred Qualifications

2 years of experience as an IC2 Incident Manager on a Service Desk or within a similar ticket management process.
Certifications:Linux+AWS Certified Cloud PractitionerCompTIA A+CompTIA Network+ITIL Foundation

Travel Requirements This position requires occasional travel of up to 20%, including attendance at designated company summits (typically one to two annually). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Job Description Disclaimer This job description outlines the primary responsibilities, qualifications, and working conditions of the position. Management reserves the right to modify responsibilities or requirements to meet organizational needs. Additional duties may be assigned as circumstances require.

Additional Information Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Apply About employer

Report this job