Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Urban Design Lead
HDR
New York, NY
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 1 min ago
Principal Flight Test Engineer
Modern Technology Solutions Inc
Eglin AFB, FL · Eglin AFB
As a Senior Flight Test Engineer for MTSI, you will be at the center of cutting-edge development for USSOCOM’s fixed wing capabilities. You will directly support the USSOCOM Det 1 commander…
Added 1 min ago
Electrical Design Engineer- Plant Hatch
Southern Company
Baxley, GA
Electrical / I&C Design Engineer – Central Design Organization – Plant Hatch
Added 1 min ago
JS
Principal Cloud Engineer
JCS Solutions LLC
Fort Meade, MD
- $104,000 to $149,000 USD / year
JCS Solutions is looking for an experienced Principal Cloud Engineer to join the Defense Enclave Services (DES) team. DES supports a large digital modernization program that is critical to…
Added 2 mins ago
Senior Specialist, Audio Visual Engineering
BNY
New York, NY · NY
AV Systems Support, Maintenance & Technical Skills:
Added 2 mins ago
SC
Systems Engineer IV - Design
SmartTech Contracting LLC
Remote, United States
- $99,750 to $120,225 USD / year
The Systems Engineer IV – Design provides technical support and leadership to plan, schedule, and execute design document deliverables for building automation system (BAS), electrical power…
Added 2 mins ago
SC
Lead Systems Engineer - Design
SmartTech Contracting LLC
Remote, United States
- $120,750 to $144,637.5 USD / year
Position Title: Lead Systems Engineer - Design
Added 3 mins ago
LU
Project Engineer
LAPORTE USA
Modesto, CA
- $85,000 to $125,000 USD / year
Join LAPORTE as a Project Engineer managing capital projects for Dairy, Food & Bev, biotech and pharmaceutical manufacturing clients. Act as both a hands-on design engineer and technical…
Added 3 mins ago
LM
Field Service Engineer I
Leica Microsystems Inc.
Boston, MA
- $34 to $38 USD / hour
The Field Service Engineer I is responsible for supporting the needs of our customers, which directly impacts patient health and overall well-being.
Added 3 mins ago
SI
Staff Software Engineer, Android, Content
Snap Inc.
Los Angeles, CA · San Francisco, CA · Palo Alto, CA · NY · Bellevue, WA
- $195,000 to $343,000 USD / year
We’re looking for a Staff Software Engineer to join Snap Inc!
Added 3 mins ago
T
VOIP/CUCM Engineer
TEKsystems
Herndon, VA
- $55 to $72.12 USD / hour
Resolving issues with vendor-specific multi-level video teleconferencing systems.
Added 3 mins ago
T
Data Engineer
TEKsystems
Indianapolis, IN
- $52 to $67 USD / hour
Added 3 mins ago
T
Software Test Engineer
TEKsystems
Huntsville, AL
- $50 to $52 USD / hour
Performs tests of software and/or IT systems to ensure proper operation and freedom from defects
Added 3 mins ago
Research and Development Engineer 2
Cook Group
Winston-Salem, NC
The Research and Development Engineer 2 will be a technical leader and/or growing subject matter expert, applying engineering principles to solve technical challenges and ensuring products…
Added 4 mins ago
AWS DevOps Engineer MLOps and GenAI Infrastructure
3Core Systems, Inc
Chicago, IL
The DevOps Engineer will work within the DevOps
Added 4 mins ago
Power Electronics Technology Leader
Mainstream Engineering
Rockledge, FL
Due to continued growth, our firm is seeking to employ a talented Senior Power Electronics Engineer to provide the strategic direction and technological leadership for our team of power…
Added 5 mins ago
Application Engineer
Advantest
San Diego, CA
We are seeking a highly skilled and motivated Applications Engineer to provide technical leadership and support for Advantest’s V93000 Semiconductor Test Systems. In this role, you will…
Added 6 mins ago
Sr. Controls and Automation Engineer
Atlas OT
Centennial, CO
As a Senior Controls Engineer at Atlas OT, you will help deliver
Added 6 mins ago
Senior Systems Analyst (Job ID:4679)
Valkyrie
Huntsville, AL
Valkyrie Enterprises has need for a Senior Systems Analyst in Huntsville, AL.
Added 6 mins ago
Radio Frequency Engineer (Job ID: 4688)
Valkyrie
Eglin AFB, FL
Valkyrie Enterprises has an immediate need for a Radio Frequency Engineer – Test and Evaluation Engineer at Eglin Air Force Base for development and integration of equipment and systems for…
Added 6 mins ago
Senior Engineer or Analyst (Multi-Discipline) (Job ID:4689)
Valkyrie
Crane, IN
Translate systems/capabilities/algorithms into models to support integrated system performance analysis.
Added 6 mins ago
Senior Electrical Engineer
York International Corp.
United States
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 6 mins ago
IG
Secret Embedded Software Engineer
Insight Global
Carlsbad, CA
- From $91 USD / hour
This is a role for a Embedded Software Engineer for a government client who is eager to contribute to a small, fast-paced team. You will develop software to support encrypted communications…
Added 6 mins ago
Manufacturing Engineer
Actalent
Windsor Locks, CT
Job DescriptionThe Manufacturing Engineer will support the production of highly sophisticated assemblies for space and sea applications, including heat exchangers, pumps, fans, and…
Added 7 mins ago
A
Civil Engineer
Actalent
Cocoa, FL
- $40 to $50 USD / hour
Job Title: Civil EngineerJob DescriptionThis Civil Engineer role focuses on the design, analysis, and delivery of site development, utility, and infrastructure projects in a highly…

Westbourne IT Global Services

IT Concierge Engineer / Onsite IT Support Engineer (L2)

Alameda, California, CA, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Feb 9, 2027
Experience: 3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview We are seeking a highly skilled, proactive, and customer-focused IT Concierge Engineerto provide dedicated onsite technical support and deliver an exceptional IT support experience to employees. The successful candidate will be responsible for providing hands-on technical assistance, troubleshooting hardware and software issues, resolving IT incidents, and ensuring the smooth operation of end-user computing environments. This role combines strong technical expertise with a personalised, customer-centric approach to IT support. The IT Concierge Engineer will work closely with the IT Greeter, Service Desk, and Senior L2/L3 Engineers to deliver efficient technical solutions, minimise downtime, and maintain high levels of employee satisfaction.

Key Responsibilities

Onsite IT Support & Troubleshooting

Provide hands-on L1/L2 technical support to employees for hardware, software, and connectivity issues.
Diagnose and resolve incidents involving laptops, desktops, operating systems, mobile devices, and peripherals.
Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Support Windows and macOS operating systems in an enterprise environment.
Resolve issues relating to VPN connectivity, Wi-Fi, printers, docking stations, monitors, and other workplace technologies.
Perform software installations, configuration, updates, and troubleshooting.
Support user account administration, password resets, and access-related requests.
Escalate complex technical incidents to senior L2/L3 engineers and specialist support teams when required.

IT Concierge & Employee Experience

Deliver professional, responsive, and personalised IT support to employees, including senior executives and business stakeholders.
Provide walk-up, desk-side, and appointment-based technical assistance.
Ensure employees receive prompt support with minimal disruption to their work.
Communicate technical information clearly to both technical and non-technical users.
Proactively identify and resolve recurring IT issues to improve the employee experience.
Provide guidance and training to employees on IT tools, applications, and best practices.
Maintain a high standard of customer service and professionalism.

Device Management & IT Asset Support

Configure, deploy, and maintain laptops, desktops, mobile devices, and other IT equipment.
Support employee onboarding and offboarding activities, including device preparation, deployment, collection, and access coordination.
Assist with device imaging, provisioning, and replacement.
Support endpoint management platforms such as Microsoft Intune, SCCM/MECM, or similar tools.
Maintain accurate IT asset records and track equipment allocation, returns, and replacements.
Coordinate hardware repairs, warranty replacements, and vendor support requests.
Ensure devices comply with organisational IT security policies and configuration standards.

Incident & Service Request Management

Manage assigned incidents and service requests through ITSM platforms such as ServiceNow, Jira Service Management, or equivalent systems.
Investigate, troubleshoot, and resolve support tickets within agreed service-level agreements (SLAs).
Document technical issues, troubleshooting activities, and resolutions accurately.
Collaborate with the IT Greeter to ensure effective ticket handover and prioritisation.
Escalate unresolved or complex issues to senior engineers and relevant technical teams.
Identify recurring incidents and contribute to root-cause analysis and permanent solutions.

Meeting Room & Workplace Technology Support

Provide technical support for meeting rooms, video conferencing systems, and collaboration tools.
Troubleshoot Microsoft Teams Rooms, audio-visual equipment, displays, and conference room connectivity.
Assist employees with presentations, virtual meetings, and workplace collaboration technology.
Perform regular checks to ensure meeting room equipment remains operational.
Coordinate with specialist vendors or technical teams for complex audio-visual issues.

IT Operations & Continuous Improvement

Work closely with the IT Team Lead and wider technical support teams to maintain service quality.
Contribute to IT support documentation, knowledge base articles, and troubleshooting guides.
Identify opportunities to improve support processes and reduce recurring incidents.
Participate in IT projects, technology deployments, hardware refreshes, and system upgrades.
Follow IT security policies, data protection requirements, and operational procedures.
Support continuous improvement initiatives focused on employee satisfaction and service efficiency.

Required Skills & Experience

3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Strong hands-on experience providing L1/L2 technical support in a corporate environment.
Solid knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Experience troubleshooting laptops, desktops, printers, mobile devices, and peripheral equipment.
Working knowledge of Active Directory, Microsoft Entra ID, user account administration, and access management.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
Experience with endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar platforms.
Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or equivalent ticketing systems.
Experience supporting hardware deployment, device imaging, and IT asset management.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent communication, customer service, and interpersonal skills.
Ability to manage multiple incidents and prioritise work effectively.
Comfortable providing face-to-face technical support to employees at all organisational levels.

Desirable Qualifications

CompTIA A+ or Network+ certification.
ITIL Foundation certification.
Microsoft 365 or Microsoft Endpoint Administrator certification.
Experience supporting macOS and Apple devices in an enterprise environment.
Experience supporting VIP and executive users.
Familiarity with Microsoft Teams Rooms and enterprise audio-visual systems.
Experience working in multinational or regulated corporate environments.
Knowledge of endpoint security, device compliance, and IT security best practices.

Ideal Candidate Profile The ideal candidate will be a hands-on IT Support Engineer with strong L2 technical skills and a passion for delivering excellent customer service. They will be confident troubleshooting a wide range of technical issues, comfortable working directly with employees, and capable of resolving problems independently while recognising when specialist escalation is required. The successful candidate should demonstrate a proactive approach to IT support, strong ownership of incidents, excellent communication skills, and the ability to deliver a premium, personalised IT support experience. Key Success Measures

Timely resolution of onsite IT incidents and service requests.
High first-contact resolution rates for common technical issues.
Positive employee feedback and strong customer satisfaction.
Compliance with agreed SLAs and IT support procedures.
Minimal disruption to employee productivity.
Accurate ticket documentation and IT asset records.
Effective collaboration with the IT Greeter, Team Lead, and Service Desk.
Continuous improvement in onsite IT support services.

Work Requirements

Full-time position based in Alameda, California.
Five days per week onsite; no remote or hybrid working.
Availability to provide desk-side, walk-up, and meeting room technical support throughout the working day.
Ability to handle and move standard IT equipment as required, with reasonable accommodation where applicable.
Willingness to support occasional IT deployments, infrastructure changes, and business-critical technical activities.

Apply About employer

Report this job