Jobs in the United States

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Added 1 min ago
Principal Flight Test Engineer
Modern Technology Solutions Inc
Eglin AFB, FL · Eglin AFB
How you will contribute to our National Security and Defense Mission:
Added 1 min ago
JS
Principal Cloud Engineer
JCS Solutions LLC
Fort Meade, MD
- $104,000 to $149,000 USD / year
Apply knowledge of system virtualization and design so that network modernization efforts meet security requirements and can be implemented without disrupting operations.
Added 2 mins ago
SC
Systems Engineer IV - Design
SmartTech Contracting LLC
Remote, United States
- $99,750 to $120,225 USD / year
The Systems Engineer IV – Design provides technical support and leadership to plan, schedule, and execute design document deliverables for building automation system (BAS), electrical power…
Added 2 mins ago
SC
Lead Systems Engineer - Design
SmartTech Contracting LLC
Remote, United States
- $120,750 to $144,637.5 USD / year
The Lead Systems Engineer provides leadership, expertise, and delegates work for design document deliverables for building automation system (BAS), electrical power monitoring system…
Added 2 mins ago
Senior Security Engineer
RevolutionParts
United States
…CloudOps team is becoming a CloudSecOps team, and we are hiring a security engineer who puts AI at the center of the work to continuously find where we are exposed, set up the systems and…
Added 3 mins ago
SRE Transport – VPN/Firewall
LEIDOS, INC.
Norfolk, VA
…(Virtual Private Network) & DMZ (Demilitarized Zone) Network Engineer located in Norfolk, SDNI, PRLH, etc. Join our team to support the SMIT mission, the largest IT services program for the…
Added 3 mins ago
Data Engineer II
Fanatics Betting & Gaming
NY
We're looking for a Data Engineer II to join our Data Engineering team, which builds and governs the data foundation that powers the business. You'll work within our stack - Python…
Added 4 mins ago
Cloud Adoption Engineer - Oracle Government, Defense & Intelligence
Oracle
Reston, VA · Washington, DC
Successful cloud adoption requires sound foundations across tenancy design, networking, identity, security, governance, observability, and automation. As a Cloud Adoption Engineer, you will…
Added 6 mins ago
Senior Systems Analyst (Job ID:4679)
Valkyrie
Huntsville, AL
Interface with cybersecurity and system administrators to enforce strict DoW security protocols, including Role-Based Access Controls (RBAC), Identity and Access Management (IAM)…
Added 6 mins ago
Radio Frequency Engineer (Job ID: 4688)
Valkyrie
Eglin AFB, FL
Valkyrie Enterprises has an immediate need for a Radio Frequency Engineer – Test and Evaluation Engineer at Eglin Air Force Base for development and integration of equipment and systems for…
Added 6 mins ago
Senior Engineer or Analyst (Multi-Discipline) (Job ID:4689)
Valkyrie
Crane, IN
Valkyrie Enterprises is seeking a Senior Multi-Discipline Engineer or Analyst at NSWC Crane, IN, for weapon system development, planning and analysis, which may include:
Added 6 mins ago
IG
Secret Embedded Software Engineer
Insight Global
Carlsbad, CA
- From $91 USD / hour
This is a role for a Embedded Software Engineer for a government client who is eager to contribute to a small, fast-paced team. You will develop software to support encrypted communications…
Added 6 mins ago
A
Software Test Engineer
Actalent
Phoenix, AZ
- $50 to $65 USD / hour
Perform I/O (Input/Output) verification for aircraft and avionics subsystems to ensure correct data handling and system behavior.
Added 7 mins ago
A
Systems Engineer
Actalent
Richardson, TX
- $55 to $75 USD / hour
Job Title: Systems EngineerJob DescriptionThis Systems Engineer position offers the opportunity to work on cutting-edge aerospace projects and support the full lifecycle of system…
Added 7 mins ago
Information System Security Engineer
MANTECH
Chantilly, VA
MANTECH seeks a motivated, career and customer-oriented Information System Security Engineer ISSE to join our team in Chantilly, VA.
Added 8 mins ago
Software Engineer
Praxis Engineering Technologies LLC
United States
Reverse Engineer newly release operating system kernels and update custom drivers for integration of Wi-fi radios/modems
Added 8 mins ago
ML/Ops Engineer SME - TS/SCI w/Poly
GD Information Technology, Inc.
United States
Ensure the safety and security of our nation as a ML/OPs Engineer at GDIT. You’ll apply the latest technology and provide operational support to deliver actionable intelligence for the…
Added 8 mins ago
AC
Information Technology Infrastructure and Security Engineer
ACHIEVEMENT CENTER FOR CHILDREN
Westlake, OH
- $57,600 to $72,000 USD / year
Achievement Centers for Children (ACC) is seeking an experienced Information Technology Infrastructure and Security Engineer to help strengthen, secure, and advance our technology…
Added 9 mins ago
Radar Systems Engineer: Passive Coherent Location Radar
Apogee Engineering, LLC
Wright Patterson AFB, OH
Apogee is seeking a Senior Radar Systems Engineer to support the Forces and Technologies Intelligence Group at the National Air and Space Intelligence Center (NASIC), Wright-Patterson AFB,…
Added 11 mins ago
GWS Software Engineer
Vervic Inc.
Huntsville, AL
Experience with Unit Test and System Test Development
Added 12 mins ago
AI
Senior Electrical Engineer - Mission Critical Power Systems
Ameresco Inc
United States
- $154,200 to $223,200 USD / year
Ameresco is seeking a Senior Electrical Engineer to support the development, design, procurement, construction, commissioning, and operation of large-scale power generation and electrical…
Added 12 mins ago
AI
Senior Electrical Engineer - Microgrid Controls & Automation Architecture
Ameresco Inc
United States
- $154,200 to $223,200 USD / year
Ameresco is seeking a Senior Electrical Engineer - Microgrid Controls & Automation Architecture to lead the development and integration of control systems for utility-scale generation,…
Added 13 mins ago
Network & Infrastructure Security Engineer
Gleason
Rochester, NY
We are seeking an experienced, hands-on network and infrastructure security engineer to own the operational security, reliability, and continuous improvement of our networks across multiple…
Added 13 mins ago
Solutions Engineer - US
Flip GmbH
Remote, United States
Flip AI is the #1 Frontline Agentic Operating System (OS) to build, automate, and orchestrate any frontline use case on a foundation of secure identity and comms with strong UX. In…
Added 14 mins ago
Sr Engineer - Systems Eng
Ally Bank
Detroit, MI
Participate in system testing activities related to infrastructure solutions.

Westbourne IT Global Services

IT Concierge Engineer / Onsite IT Support Engineer (L2)

Alameda, California, CA, United States

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Job details

Apply by: Feb 9, 2027
Experience: 3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview We are seeking a highly skilled, proactive, and customer-focused IT Concierge Engineerto provide dedicated onsite technical support and deliver an exceptional IT support experience to employees. The successful candidate will be responsible for providing hands-on technical assistance, troubleshooting hardware and software issues, resolving IT incidents, and ensuring the smooth operation of end-user computing environments. This role combines strong technical expertise with a personalised, customer-centric approach to IT support. The IT Concierge Engineer will work closely with the IT Greeter, Service Desk, and Senior L2/L3 Engineers to deliver efficient technical solutions, minimise downtime, and maintain high levels of employee satisfaction.

Key Responsibilities

Onsite IT Support & Troubleshooting

Provide hands-on L1/L2 technical support to employees for hardware, software, and connectivity issues.
Diagnose and resolve incidents involving laptops, desktops, operating systems, mobile devices, and peripherals.
Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Support Windows and macOS operating systems in an enterprise environment.
Resolve issues relating to VPN connectivity, Wi-Fi, printers, docking stations, monitors, and other workplace technologies.
Perform software installations, configuration, updates, and troubleshooting.
Support user account administration, password resets, and access-related requests.
Escalate complex technical incidents to senior L2/L3 engineers and specialist support teams when required.

IT Concierge & Employee Experience

Deliver professional, responsive, and personalised IT support to employees, including senior executives and business stakeholders.
Provide walk-up, desk-side, and appointment-based technical assistance.
Ensure employees receive prompt support with minimal disruption to their work.
Communicate technical information clearly to both technical and non-technical users.
Proactively identify and resolve recurring IT issues to improve the employee experience.
Provide guidance and training to employees on IT tools, applications, and best practices.
Maintain a high standard of customer service and professionalism.

Device Management & IT Asset Support

Configure, deploy, and maintain laptops, desktops, mobile devices, and other IT equipment.
Support employee onboarding and offboarding activities, including device preparation, deployment, collection, and access coordination.
Assist with device imaging, provisioning, and replacement.
Support endpoint management platforms such as Microsoft Intune, SCCM/MECM, or similar tools.
Maintain accurate IT asset records and track equipment allocation, returns, and replacements.
Coordinate hardware repairs, warranty replacements, and vendor support requests.
Ensure devices comply with organisational IT security policies and configuration standards.

Incident & Service Request Management

Manage assigned incidents and service requests through ITSM platforms such as ServiceNow, Jira Service Management, or equivalent systems.
Investigate, troubleshoot, and resolve support tickets within agreed service-level agreements (SLAs).
Document technical issues, troubleshooting activities, and resolutions accurately.
Collaborate with the IT Greeter to ensure effective ticket handover and prioritisation.
Escalate unresolved or complex issues to senior engineers and relevant technical teams.
Identify recurring incidents and contribute to root-cause analysis and permanent solutions.

Meeting Room & Workplace Technology Support

Provide technical support for meeting rooms, video conferencing systems, and collaboration tools.
Troubleshoot Microsoft Teams Rooms, audio-visual equipment, displays, and conference room connectivity.
Assist employees with presentations, virtual meetings, and workplace collaboration technology.
Perform regular checks to ensure meeting room equipment remains operational.
Coordinate with specialist vendors or technical teams for complex audio-visual issues.

IT Operations & Continuous Improvement

Work closely with the IT Team Lead and wider technical support teams to maintain service quality.
Contribute to IT support documentation, knowledge base articles, and troubleshooting guides.
Identify opportunities to improve support processes and reduce recurring incidents.
Participate in IT projects, technology deployments, hardware refreshes, and system upgrades.
Follow IT security policies, data protection requirements, and operational procedures.
Support continuous improvement initiatives focused on employee satisfaction and service efficiency.

Required Skills & Experience

3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Strong hands-on experience providing L1/L2 technical support in a corporate environment.
Solid knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Experience troubleshooting laptops, desktops, printers, mobile devices, and peripheral equipment.
Working knowledge of Active Directory, Microsoft Entra ID, user account administration, and access management.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
Experience with endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar platforms.
Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or equivalent ticketing systems.
Experience supporting hardware deployment, device imaging, and IT asset management.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent communication, customer service, and interpersonal skills.
Ability to manage multiple incidents and prioritise work effectively.
Comfortable providing face-to-face technical support to employees at all organisational levels.

Desirable Qualifications

CompTIA A+ or Network+ certification.
ITIL Foundation certification.
Microsoft 365 or Microsoft Endpoint Administrator certification.
Experience supporting macOS and Apple devices in an enterprise environment.
Experience supporting VIP and executive users.
Familiarity with Microsoft Teams Rooms and enterprise audio-visual systems.
Experience working in multinational or regulated corporate environments.
Knowledge of endpoint security, device compliance, and IT security best practices.

Ideal Candidate Profile The ideal candidate will be a hands-on IT Support Engineer with strong L2 technical skills and a passion for delivering excellent customer service. They will be confident troubleshooting a wide range of technical issues, comfortable working directly with employees, and capable of resolving problems independently while recognising when specialist escalation is required. The successful candidate should demonstrate a proactive approach to IT support, strong ownership of incidents, excellent communication skills, and the ability to deliver a premium, personalised IT support experience. Key Success Measures

Timely resolution of onsite IT incidents and service requests.
High first-contact resolution rates for common technical issues.
Positive employee feedback and strong customer satisfaction.
Compliance with agreed SLAs and IT support procedures.
Minimal disruption to employee productivity.
Accurate ticket documentation and IT asset records.
Effective collaboration with the IT Greeter, Team Lead, and Service Desk.
Continuous improvement in onsite IT support services.

Work Requirements

Full-time position based in Alameda, California.
Five days per week onsite; no remote or hybrid working.
Availability to provide desk-side, walk-up, and meeting room technical support throughout the working day.
Ability to handle and move standard IT equipment as required, with reasonable accommodation where applicable.
Willingness to support occasional IT deployments, infrastructure changes, and business-critical technical activities.

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