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Senior Electrical Engineer - Mission Critical Power Systems
Ameresco Inc
United States
- $154,200 to $223,200 USD / year
Ameresco is seeking a Senior Electrical Engineer to support the development, design, procurement, construction, commissioning, and operation of large-scale power generation and electrical…
Added just now
AI
Senior Electrical Engineer - Microgrid Controls & Automation Architecture
Ameresco Inc
United States
- $154,200 to $223,200 USD / year
Ameresco is seeking a Senior Electrical Engineer - Microgrid Controls & Automation Architecture to lead the development and integration of control systems for utility-scale generation,…
Added 1 min ago
Senior Data Engineer, Data Transformation Platform
dv01
NY
An experienced data engineer, with 7+ years of experience building and operating production data pipelines and platforms on a major cloud provider, preferably Google Cloud Platform (GCP)
Added 1 min ago
Solutions Engineer - US
Flip GmbH
Remote, United States
Flip AI is the #1 Frontline Agentic Operating System (OS) to build, automate, and orchestrate any frontline use case on a foundation of secure identity and comms with strong UX. In…
Added 2 mins ago
Sr Engineer - Systems Eng
Ally Bank
Detroit, MI
…implementing solutions requiring integration of multipleplatforms, operating systems, and applications across the enterprise. Keep up to date on technology trends and may participate in the…
Added 4 mins ago
Field Engineer
CMC
TX
…you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and…
Added 4 mins ago
Senior Project Engineer - Midwest
CMC
NC
…you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and…
Added 7 mins ago
A
Industrial Maintenance Technician
Alsco
Alexandria, VA
- $35 USD / hour
…shut-down procedures, electrical troubleshooting, maintaining and operating boilers, welding and cutting, hydraulics, pneumatics, mechanical, and other systems. This position reports to the…
Added 7 mins ago
Process Engineer
OC2 Occidental Chemical Corporation
Ludington, MI
Conducts operation and performance reviews of process equipment and makes recommendations for reducing operating costs and improving efficiencies. Fully participates in the PIP program.
Added 9 mins ago
Engineer, IT Lab Support
ModernaTX, Inc.
Norwood, MA
Manage the complete lifecycle of laboratory computer hardware and operating systems, including configuration, upgrades, patching, hardware refresh, and retirement.
Added 11 mins ago
Cloud Network Engineer
UTSW
TX
…Advanced Networking, Google Cloud Professional Cloud Network Engineer, or Microsoft Certified: Azure Solutions Architect Expert, Palo Alto PCNSE. Upon…
Added 12 mins ago
FS
Development Engineering Technician II
First Solar (US)
Perrysburg, OH
- $23.37 to $32.69 USD / hour
Write work instructions and SOP’s for operating equipment.
Added 15 mins ago
Cybersecurity Architecture Manager - Cloud Security
Deloitte US
Birmingham, AL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Dayton, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tulsa, OK · Wichita, KS · Williamsville, NY
…maintains the capabilities required to secure data and applications operating in dynamic cloud computing environments, provides oversight into and integration of security solutions, and…
Added 15 mins ago
Cyber Engineering Manager - Incident Response
Deloitte US
Birmingham, AL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Dayton, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tulsa, OK · Wichita, KS · Williamsville, NY
Create or review Cyber Security use-cases and broaden our collective understanding of leading AI technologies, analytics methods, tools, and operating models.
Added 16 mins ago
LT
Intern, Manufacturing Engineer
L3Harris Technologies
Canoga Park, CA
- $25.4 to $48 USD / hour
Assist with process documentation, work instructions, and standard operating procedures
Added 16 mins ago
LT
Intern, Manufacturing Engineer
L3Harris Technologies
Canoga Park, CA
- $25.4 to $48 USD / hour
Help update work instructions, routers, shop aids, and standard operating procedures
Added 16 mins ago
J
Software Engineer, Infrastructure
NY
- $180,000 to $260,000 USD / year
…platform for corporate legal departments and global law firms. Operating with the speed and autonomy of a startup and the resources of a global alternative legal services provider, the team…
Added 17 mins ago
VP Purchasing & Supply Chain
Workhorse
Wixom, MI
…strategy. This leader will establish the long-term vision and operating model for supply chain excellence, ensuring scalability, resiliency, cost competitiveness, quality performance, and…
Added 17 mins ago
DES Engineering Manager
MN8 United States
Boca Raton, FL
The Distributed Energy Solutions (DES) Engineer provides technical leadership for the development, construction, commissioning, and operation of emerging energy-infrastructure projects. The…
Added 18 mins ago
Sr. Manufacturing Engineer - Industrial Engineer, Hardware Engineering - Manufacturing
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Florence, KY
…We are looking for Industrial Engineers who are capable of operating in a fast-paced, ever-changing, multi-platform international manufacturing and production environment. Our Industrial…
Added 19 mins ago
GE
Director, Architecture and Data
General Electric Company
United States
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 20 mins ago
North American Sales Manager - Superhard Materials & Advanced Components
Anglo American / De Beers Group
Santa Clara
…super-materials producer. An industry leader, the company has been operating for over 50…
Added 23 mins ago
SC
Engineering Manager - Design
SmartTech Contracting LLC
Remote, United States
- $150,000 to $200,000 USD / year
…for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with…
Added 23 mins ago
Sr. Security Engineer II (6836) (25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Security Engineer II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive information. The ideal candidate…
Added 23 mins ago
Sr. Platform Security Engineer II (6836) (25k Sign-on)
MetroStar
Reston, VA
We are seeking a Sr. Platform Security Engineer II to join our dynamic team and play a pivotal role in safeguarding our organization's digital assets and sensitive information. The ideal…

Westbourne IT Global Services

IT Concierge Engineer / Onsite IT Support Engineer (L2)

Alameda, California, CA, United States

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Job details

Apply by: Feb 9, 2027
Experience: 3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Role Overview We are seeking a highly skilled, proactive, and customer-focused IT Concierge Engineerto provide dedicated onsite technical support and deliver an exceptional IT support experience to employees. The successful candidate will be responsible for providing hands-on technical assistance, troubleshooting hardware and software issues, resolving IT incidents, and ensuring the smooth operation of end-user computing environments. This role combines strong technical expertise with a personalised, customer-centric approach to IT support. The IT Concierge Engineer will work closely with the IT Greeter, Service Desk, and Senior L2/L3 Engineers to deliver efficient technical solutions, minimise downtime, and maintain high levels of employee satisfaction.

Key Responsibilities

Onsite IT Support & Troubleshooting

Provide hands-on L1/L2 technical support to employees for hardware, software, and connectivity issues.
Diagnose and resolve incidents involving laptops, desktops, operating systems, mobile devices, and peripherals.
Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
Support Windows and macOS operating systems in an enterprise environment.
Resolve issues relating to VPN connectivity, Wi-Fi, printers, docking stations, monitors, and other workplace technologies.
Perform software installations, configuration, updates, and troubleshooting.
Support user account administration, password resets, and access-related requests.
Escalate complex technical incidents to senior L2/L3 engineers and specialist support teams when required.

IT Concierge & Employee Experience

Deliver professional, responsive, and personalised IT support to employees, including senior executives and business stakeholders.
Provide walk-up, desk-side, and appointment-based technical assistance.
Ensure employees receive prompt support with minimal disruption to their work.
Communicate technical information clearly to both technical and non-technical users.
Proactively identify and resolve recurring IT issues to improve the employee experience.
Provide guidance and training to employees on IT tools, applications, and best practices.
Maintain a high standard of customer service and professionalism.

Device Management & IT Asset Support

Configure, deploy, and maintain laptops, desktops, mobile devices, and other IT equipment.
Support employee onboarding and offboarding activities, including device preparation, deployment, collection, and access coordination.
Assist with device imaging, provisioning, and replacement.
Support endpoint management platforms such as Microsoft Intune, SCCM/MECM, or similar tools.
Maintain accurate IT asset records and track equipment allocation, returns, and replacements.
Coordinate hardware repairs, warranty replacements, and vendor support requests.
Ensure devices comply with organisational IT security policies and configuration standards.

Incident & Service Request Management

Manage assigned incidents and service requests through ITSM platforms such as ServiceNow, Jira Service Management, or equivalent systems.
Investigate, troubleshoot, and resolve support tickets within agreed service-level agreements (SLAs).
Document technical issues, troubleshooting activities, and resolutions accurately.
Collaborate with the IT Greeter to ensure effective ticket handover and prioritisation.
Escalate unresolved or complex issues to senior engineers and relevant technical teams.
Identify recurring incidents and contribute to root-cause analysis and permanent solutions.

Meeting Room & Workplace Technology Support

Provide technical support for meeting rooms, video conferencing systems, and collaboration tools.
Troubleshoot Microsoft Teams Rooms, audio-visual equipment, displays, and conference room connectivity.
Assist employees with presentations, virtual meetings, and workplace collaboration technology.
Perform regular checks to ensure meeting room equipment remains operational.
Coordinate with specialist vendors or technical teams for complex audio-visual issues.

IT Operations & Continuous Improvement

Work closely with the IT Team Lead and wider technical support teams to maintain service quality.
Contribute to IT support documentation, knowledge base articles, and troubleshooting guides.
Identify opportunities to improve support processes and reduce recurring incidents.
Participate in IT projects, technology deployments, hardware refreshes, and system upgrades.
Follow IT security policies, data protection requirements, and operational procedures.
Support continuous improvement initiatives focused on employee satisfaction and service efficiency.

Required Skills & Experience

3–5+ years of experience in Desktop Support, IT Support Engineering, End-User Computing, or a similar technical support role.
Strong hands-on experience providing L1/L2 technical support in a corporate environment.
Solid knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.
Experience troubleshooting laptops, desktops, printers, mobile devices, and peripheral equipment.
Working knowledge of Active Directory, Microsoft Entra ID, user account administration, and access management.
Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic network troubleshooting.
Experience with endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar platforms.
Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or equivalent ticketing systems.
Experience supporting hardware deployment, device imaging, and IT asset management.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent communication, customer service, and interpersonal skills.
Ability to manage multiple incidents and prioritise work effectively.
Comfortable providing face-to-face technical support to employees at all organisational levels.

Desirable Qualifications

CompTIA A+ or Network+ certification.
ITIL Foundation certification.
Microsoft 365 or Microsoft Endpoint Administrator certification.
Experience supporting macOS and Apple devices in an enterprise environment.
Experience supporting VIP and executive users.
Familiarity with Microsoft Teams Rooms and enterprise audio-visual systems.
Experience working in multinational or regulated corporate environments.
Knowledge of endpoint security, device compliance, and IT security best practices.

Ideal Candidate Profile The ideal candidate will be a hands-on IT Support Engineer with strong L2 technical skills and a passion for delivering excellent customer service. They will be confident troubleshooting a wide range of technical issues, comfortable working directly with employees, and capable of resolving problems independently while recognising when specialist escalation is required. The successful candidate should demonstrate a proactive approach to IT support, strong ownership of incidents, excellent communication skills, and the ability to deliver a premium, personalised IT support experience. Key Success Measures

Timely resolution of onsite IT incidents and service requests.
High first-contact resolution rates for common technical issues.
Positive employee feedback and strong customer satisfaction.
Compliance with agreed SLAs and IT support procedures.
Minimal disruption to employee productivity.
Accurate ticket documentation and IT asset records.
Effective collaboration with the IT Greeter, Team Lead, and Service Desk.
Continuous improvement in onsite IT support services.

Work Requirements

Full-time position based in Alameda, California.
Five days per week onsite; no remote or hybrid working.
Availability to provide desk-side, walk-up, and meeting room technical support throughout the working day.
Ability to handle and move standard IT equipment as required, with reasonable accommodation where applicable.
Willingness to support occasional IT deployments, infrastructure changes, and business-critical technical activities.

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