Nature of Work Under general supervision of the Assistant Director of Taxpayer Services, this position performs advanced-level, responsible clerical and administrative tasks of a complex nature. The role requires the interpretation and application of policies, procedures, Legislative Rules, and office practices within the Taxpayer Services section of the West Virginia Tax Division. Due to the essential operational needs of this position, daily in-office presence is required.
Key Responsibilities
- Greet walk-in taxpayers, answer inquiries, and provide general assistance, including aiding taxpayers with self-service kiosks.
- Manage phone lines, direct calls appropriately, and schedule appointments for in-office taxpayer visits.
- Process form requests, mail tax forms/correspondence to the public, and ensure lobby inventory is stocked by requesting forms from the warehouse as needed.
- Receive, sort, and distribute incoming and outgoing mail daily.
- Utilize in-house tax software (Gentax) and Google Workspace products (Gmail, Docs, Sheets, etc.) for form processing, records management, and communication.
- Operate standard office equipment such as copiers, printers, scanners, and fax machines.
- Maintain statistical logs and compile administrative reports as requested by the Director or Assistant Director.
- Perform related duties as assigned to support section operations.
Qualifications & Requirements
- Ability to maintain a professional, courteous demeanor while assisting the public
- Strong verbal and written communication skills.
- Proficiency with Google Workspace products (Gmail, Docs, Sheets) and specialized enterprise database systems.
Performs related work as required.
Employment requires a fingerprint-based criminal-background check to be provided at the West Virginia Tax Division’s expense. Failing to initiate the process or cooperate with this process, providing false or incomplete information, or discovery of disqualifying information will result in denial of, or dismissal from, employment or denial of transfer irrespective of when discovered. The chosen applicant will also be subject to a tax compliance check. Minimum Qualifications
Desirable Qualifications:
- Three (3) years of training or experience in increasingly responsible administrative or executive support experience, including work that required independent judgment in a professional setting.
Technical Skills:
- Proficiency with word processing, spreadsheet, and calendar software (e.g., Google Workspace).
- Familiarity with meeting platforms (e.g., Zoom, Teams) and basic office equipment.
Work Environment:
- Professional office setting with standard hours, occasional schedule flexibility may be required.
- Frequent interaction with staff, agency leadership, and external partners.
- May involve managing multiple priorities under time constraints.
Other Information The expected salary range for this position is $41,000 - $49,000.
Benefits
Permanent, full-time employees of the State of West Virginia, receive a wide variety of financial and personal job benefits. Specific information about benefits is available from the hiring agency. Salary and Wages Direct deposit (twice a month) Promotion Opportunities - With over 20,000 classified positions in state government, there are many opportunities to compete for transfer or promotional appointment. Medical Insurance Major medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part of the premium. Mountaineer Flexible Benefits (Optional Insurance) The Mountaineer Flexible Benefits program allows tax-free deductions for dental, vision, and disability insurance, as well as medical expenses not reimbursed by regular insurance coverage. Life Insurance The state provides a $10,000 decreasing term life policy with accidental death and dismemberment benefits. Additional group insurance is available. Retirement Plan The state offers an outstanding defined benefit pension plan. Employee contributes 4.5% of salary (tax-deferred). Deferred Compensation State employees have a unique opportunity to build retirement savings and reduce today's taxes by participating in a Section 457 deferred compensation plan. A 457 plan is similar to the 401K plans offered by private companies. Annual Increment Pay The annual increment is $60 for each full year of qualifying service, and is paid in July of each year. This is available to employees with 3 or more years of service. Holidays Twelve (12) paid holidays in each year. Vacation 15 to 24 days per year depending on length of service. Paid Sick Leave We offer an outstanding paid sick leave benefit. Employees earn 1.5 days each month or 18 days per year. There is no limit to the amount of sick leave an employee can accumulate. Full compliance with Family Medical Leave and WV Parental Leave Act. Employee to Employee Leave Donation Program. Military Leave - Paid Military Leave Training, and Developmental Opportunities We offer many formal in-house training classes. Many agencies also offer tuition reimbursement for job-related training and education provided by approved technical schools and colleges. Suggestion Award Program Employees may receive monetary award up to 20% of the first year savings for any approved and implemented work improvement suggestion. Credit Union Flexible Working Hours and Alternate Work Schedules Day Care - State approved child Day Care facilities are located at the Capitol Complex. Wellness Programs Many state agencies provide special wellness and health related services to employees. Examples include: free health screening, special seminars and presentations, organized health related activities, health contact information, wellness promotion events, and healthy lifestyle information. West Virginia is a Great Place to Live and Work We offer challenging jobs with competitive benefits. But most of all, we offer the opportunity to further your career, meet your personal goals, and make a real difference in peoples lives. For more information about benefits visit our Benefits Web Site. Use your back button to return here. ------------------------------------------------------------