Administrative Assistant

Company Description West Central Behavioral Health is the nonprofit community mental health care provider for the Upper Valley and Sullivan County, NH, ensuring access to advanced counseling, treatment, and support for people of all ages, regardless of their ability to pay. Founded in 1977, WCBH offers a wide range of specialized services for individuals of every age who are struggling with mental and behavioral health disorders. We provide a full continuum of care, including outpatient, emergency, case management, residential and continuing care services. Through a unique alliance with the Geisel School of Medicine at Dartmouth, WCBH clinical staff work with partners at Dartmouth to conduct cutting-edge research that advances mental health treatment in the region and across the country. WCBH provides care regardless of ability to pay. In 2018, WCBH delivered more than $700,000 in charitable care.

Mission

West Central Behavioral Health’s mission is to promote the health and quality of life of individuals, families and communities by providing treatment for mental illness and substance use disorders, while helping to reduce the stigma associated with these challenging conditions. Vision We envision a time when behavioral health services are fully available as needed and the stigma of mental illness and substance use disorders is eliminated. Values West Central Behavioral Health values the worth, dignity and individuality of every person. We value our consumers as partners and recognize their right to self-determination. We value evidence-based clinical practices that have proven to be effective in treating mental and behavioral illness. We are committed to the highest standards of ethical conduct in all aspects of our work.

Job Description

• Manage the schedule of medical staff to ensure no open time and follow prescribed steps to reduce and control the likelihood of no shows.
• Triage all incoming phone calls to medical staff. Communicate effectively with medical staff about incoming phone calls; perform call backs as appropriate and as directed.
• Review and prepare all medication refills and accurately verify information and/or requests against the clinical record.
• In consultation with medical staff, complete all preauthorization requests forms for medical staff signature. Accurately verify preauthorization requirements for client’s medication.
• Monitor and maintain adequate supply and organization of sample medications. Contact pharmaceutical companies to request samples as needed or directed.
• Accurately complete required information on all forms and present to medical staff for review and completion.
• Manage and organize all incoming request to medical staff mailbox(s) and other related communications as directed.
• Perform as an intricate member of a program team and effectively interact with other staff to ensure all requests, phone calls, and scheduling of appointments is completed in a timely and efficient manner

Qualifications

• High school diploma or GED.
• Two years of administrative office experience required with one year experience in a health care organization preferred.
• Education in business administration or secretarial practices may be substituted for one year of office experience.
• Typing ability of 60 wpm, proficient in Microsoft Word, Excel, Powerpoint and Outlook with excellent communication and organizational skills. Must be able to perform multiple tasks and prioritize effectively.

Additional Information Our employees are our most valuable asset and we recognize that to achieve our mission and vision we must be good stewards of our resources. We must carefully manage them, and must collaborate with other agencies and groups, for the good of the community.