Clinical Program Assistant

Position Summary

Provides clerical and administrative support for department program management and clinical operations.

Essential Job Functions & Responsibilities

• Screen, triage, and direct calls to appropriate staff or departments.
• Accurately relay messages and ensure timely follow-up.
• Perform routine clerical tasks including typing, filing, faxing, scanning, and compiling reports.
• Answer incoming phone calls promptly and professionally.
• Maintain organized records and assist with data entry into electronic health systems.
• Receive and document client, family, and caregiver concerns or complaints.
• Complete complaint forms accurately and deliver to the department director for resolution.
• Order and deliver medical supplies as needed.
• Completes assigned online trainings on time and attends required meetings.
• Completes other duties as assigned.

Education & Experience

• High school diploma or equivalent.
• Previous work experience providing administrative support in an office setting.
• Demonstrated competency with computer software including Microsoft Office.
• Ability to speak, read, and write in English.

Why Choose WesleyLife?

At WesleyLife, you're not just starting a job - you're joining a purpose-driven community where your well-being, growth, and impact truly matter. With nearly 80 years of excellence in serving older adults, we empower our team members to thrive while making meaningful connections and changing lives every day.

WesleyLife is proud to be recognized as one of Senior Care’s Best Places to Work by WeCare Connect! We’re committed to a workplace where every team member is seen, heard, and appreciated.

WesleyLife is revolutionizing the experience of aging by challenging the stigma that aging means decline and promoting the idea that life transitions are opportunities for growth and purpose. Come be a part of the revolution!