Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Electrical Engineer IV
CRB
Raleigh, NC
This role is ideal for an engineer with hands‑on experience in power distribution, lighting, and special systems who enjoys technical leadership, solving complex field challenges, and…
Added 2 mins ago
GTM Engineer (Pacific Time)
Pragmatike
Remote, United States
Pragmatike is hiring a GTM Engineer on behalf of a fast-growing AI company building reliable, fair and open infrastructure for AI training data.
Added 3 mins ago
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 6 mins ago
A
Meeting Producer
AbbVie
North Chicago, IL
- $78,500 to $141,000 USD / year
…assist the Executive & Senior Producers. They will oversee quality, timeliness and budgetary adherence up to $500,000 (per event) for customers. They will contribute to the Account…
Added 8 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
…application, database, infrastructure, and deployment layers. The engineer will collaborate closely with our China-based development organization, serving as a senior US-based technical…
Added 8 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 8 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Lancaster, TX
- $100,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 8 mins ago
Mechanical Engineer
Oterra
Mount Pleasant, WI
The Mechanical Engineer supports the design, installation, reliability and continuous improvement of Oterra's manufacturing equipment and facilities. This role partners with Production,…
Added 9 mins ago
I&C Sales Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a I&C Sales Engineer, you will lead the sales process and customer negotiations for transactional proposals under $5M. You will do so up to the point of contract signature. After that,…
Added 11 mins ago
Broadcast Engineering - AV & IT
Versant
Orlando, FL
Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
Added 14 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
Demonstrated experience working on multiple projects with frequent interruptions, varying priorities and deadlines while maintaining excellent quality in daily work.
Added 14 mins ago
Engineering Technologist 3/4
Los Alamos National Laboratory
Los Alamos, NM
The Engineer Technologist independently interprets complex design and project documentation, including drawings, specifications, calculations, and other engineering deliverables, to…
Added 14 mins ago
Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
…must demonstrate initiative, take direction from the GTS chief engineer as well as group management, and collaborate effectively with Weapons Facility…
Added 14 mins ago
Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at the R&D Engineer 3 level.
Added 14 mins ago
Cleared Senior/Principal R&D Systems Engineer ¿ System Security Engineering & Assurance, Onsite
Sandia National Laboratories
Albuquerque, NM
…analysis, incident investigation, security anomaly review, and process-capability assessment to evaluate subversion risks, validate assurance approaches, and identify opportunities to…
Added 14 mins ago
Mid-Early Career R&D Computer Aided Design and Drafting Technologist, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a Computer Aided Design and Drafting Technologists to join our Design Engineer Group. In this role, you will be at the forefront of innovation, transforming customer concepts…
Added 14 mins ago
Procurement Specialist
Salado Isolation Mining Contractors
Carlsbad, NM
…related to facility activities/readiness, environmental, or quality…
Added 19 mins ago
A
Campus Fiber Infrastructure Construction Monitor, Data Centers
AECOM
Houston, TX
- $75,000 to $83,000 USD / year
…systems, civil construction, construction drawings and field quality processes. The Construction Monitor will serve as AECOM's on-site representative, documenting whether observed work is…
Added 22 mins ago
A
Project Manager
Actalent
Mulberry, FL
- $100,000 to $130,000 USD / year
Ensure quality of work performed and identify critical items that may impact the project work schedule. Monitor daily work activities of contractors assigned to him/her, and coordinate work…
Added 22 mins ago
A
Pipe Stress Engineer
Actalent
LAKE MARY, FL
- $40 to $65 USD / hour
Job Title: Pipe Stress EngineerJob DescriptionAs a Pipe Stress Engineer, you will play a crucial role in ensuring that piping code requirements are correctly defined and incorporated into…
Added 22 mins ago
A
Quality Engineer
Actalent
Cleveland, OH
- $32 to $38 USD / hour
Job Title: Quality Engineer- Flexible on pay for the right candidate and exprience.Job DescriptionThis Quality Engineer role focuses on driving robust quality processes, leading structured…
Added 22 mins ago
A
Tooling Project Engineer
Actalent
Mobile, AL
- $40 to $55 USD / hour
Job Title: Tooling Project EngineerJob DescriptionThe Tooling Project Engineer leads the end-to-end technical and project execution of aerospace tooling projects, guiding work from initial…
Added 22 mins ago
Machine Design Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
…Enrichment Systems Engineering Section is seeking a Machine Design Engineer who will support the Enrichment Science and Engineering Division (ESED) within the Isotope Science and…
Added 25 mins ago
Supplier Quality Engineer
Corning
Phoenix, AZ
Corning is seeking a Supplier Quality Engineer to support supplier quality and incoming material performance within our Solar Modular manufacturing operation. This role is responsible for…
Added 29 mins ago
Analog IC Design Engineer
Renesas Electronics
Austin, TX
Renesas is seeking an Analog IC Design Engineer for our Power Product Group, Performance Computing Power Team in Austin (Texas). Reporting to the Electrical Engineering Manager, you will…

Werfen

Service Coordinator I

Bedford, MA, United States

$26 to $32 USD / hour

Apply on careers-werfen.icims.com About employer

Applications open in a new tab.

Job details

Pay: $26 to $32 USD / hour
Apply by: Nov 6, 2027
Education: High school diploma
Experience: Experience: Minimum 1 year of experience in a customer service, dispatch, or field service support environment.
Posting language: English
Posted: Nov 6, 2024

Original job description

Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

Reporting to the Service Coordination Supervisor, the Service Coordinator is primarily responsible for providing the highest quality of customer service by coordinating the daily activities of the field service engineering staff. This role acts as a primary liaison between customers, field service engineers, management, and internal departments such as shipping, technical support, finance/billing, and quality. The ServiceCoordinator creates and manages service records, schedules engineers for preventive and corrective maintenance events, supports quoting and Time & Materials (T&M) billing, processes parts and returns orders, and maintains instrument master data. This position directly supports instrument uptime and customer satisfaction by keeping field service operations running smoothly and efficiently.

Keeps field service engineers productively deployed and customer instruments serviced quickly, directly supporting uptime, customer satisfaction, and service revenue.
Serves as the central coordination point between field service engineers and the rest of the organization, ensuring accurate records, timely escalation, and seamless service delivery.
Coordinates the periodic calibration of field service tools, including forecasting, internal and external providers, tool acquisition, records, and limited shipping and receiving activities.

Responsibilities

Key Accountabilities

Key deliverables and ongoing responsibilities:

Creates and manages service records (and child records), inputs required data, assigns field service engineers, and closes service calls and complaint records in the service management system.
Supports quoting and Time & Materials (T&M) billing by capturing and validating labor, travel, and parts data in line with contracts and billing policies.
Places all parts and returns orders for Field Service Engineers; creates, maintains, and closes service and sales orders, and manages installations, contracts, inventory, periodic maintenance, and Return Goods Authorizations (RGAs) in the ERP system.
Coordinates resolution of instrument service requests, including scheduling engineering staff for preventive (PM) and corrective (CM) maintenance events, and escalating service issues to the responsible manager.
Periodically reviews the list of open service calls to ensure timely follow-up and closure.
Files instrument-related paperwork from applicable internal personnel and ensures accurate and timely initiation of service billings and credits.
Maintains the instrument master data and install base, including updating new accounts, field service engineer assignments, and PM and upgrade completions.
Coordinates moves and relocations of instruments in conjunction with Field Service managers and field staff.
Resolves customer issues pertaining to credits/claims on service reports; researches and determines appropriate action, escalating unresolved issues to the Field Service Coordination Supervisor as needed.
Contributes accurate, timely data to operational reporting (service, billing, backlog, and KPI metrics), and supports continuous improvement of Field Service operations.
Develops and maintains the periodic tool-calibration forecast and schedule using engineer assignments, tool inventory, calibration intervals, and due dates; monitors completion and escalates risks that could affect tool availability or compliance.
Coordinates tools calibrated by internal providers and tools sent to external calibration vendors, including service requests, shipment and receipt, status follow-up, and timely return to field service engineers.
Maintains accurate tool inventory and calibration records, including asset or serial number, assigned engineer, location, calibration status, due date, and supporting certificates; ensures tools are identified and labeled in accordance with applicable procedures.
Coordinates the acquisition, receipt, assignment, and deployment of new or replacement tools in collaboration with Field Service management, Procurement, and other internal partners.
Performs limited basic warehousing and shipping activities associated with the tool-calibration program, including receiving, unboxing, inspecting for visible damage, labeling, packing or repacking, staging, and preparing tools and supplies for shipment.
Tracks calibration completion and overdue items, provides status reports, and escalates delays or tool availability issues to the supervisor.

Networking/Key relationships

This role typically interacts with the following internal and external groups:

Field Service Engineers (FSEs) and Field Service management
Service Area Managers, on workload planning and escalation
Customers, to schedule and coordinate service visits, when required
Technical Support and Applications teams
Finance & Billing Teams, on invoicing, credits, and billing corrections
Quality & Regulatory Teams, on returns, repairs, and compliance-related topics
Logistics, Warehousing & Depot Operations, for parts availability, shipments, and returns
Customer Service & Commercial Teams, on customer expectations and issue resolution
Field Service Coordination Supervisor, for escalation of unresolved service, billing, or logistics issues
Internal calibration providers and external vendors, for scheduling, status follow-up, certificates, and issue resolution
Procurement and Logistics teams, for new or replacement tool purchases, receiving, shipments, and returns
Field Service management and Quality teams, for tool availability, calibration records, and escalation of exceptions

Qualifications

Minimum Knowledge & Experience required for the position:

Education: High school diploma or GED required; Associate or Bachelor’s degree in Business or a related field preferred, or equivalent combination of education and experience.

Experience: Minimum 1 year of experience in a customer service, dispatch, or field service support environment.

Additional Skills/Knowledge:

Proficiency with Microsoft Office (including Excel) required
Working knowledge of an ERP system (SAP preferred), including service orders, sales orders, and billing processes, is a plus
General understanding of service contracts desired
Language: Fluency in English required

Tool Calibration

Experience coordinating calibration, asset management, inventory, or shipping and receiving in a service or regulated environment is preferred
Familiarity with calibration schedules, asset identification, certificates, record control, and due date tracking is preferred
Basic knowledge of packing, labeling, shipping, receiving, and inventory handling is preferred
Familiarity with ERP purchasing and inventory transactions is a plus

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

The ideal candidate will exhibit the following skills and capabilities:

Ability to work in a fast-paced environment; able to prioritize and multi-task across multiple field engineers and open service calls
Strong written and oral communication skills
Strong attention to detail; detail-oriented
Strong problem-solving skills; able to make sound decisions under time pressure
Strong customer service and interpersonal skills; ability to build relationships and cooperate with internal and external customers
Disciplined team player who can quickly learn and follow written specifications and Standard Operating Procedures (SOPs)
Practices proper telephone technique and email etiquette; maintains a professional image
Interacts cooperatively with co-workers and receives direction well from supervisors and managers
Ability to maintain calibration forecasts, coordinate due dates, and anticipate tool replacement needs
Ability to maintain accurate, complete, and traceable tool and calibration records
Ability to follow up with internal providers and external vendors and escalate delays promptly
Ability and willingness to perform basic receiving, unboxing, labeling, packing, and tool-handling tasks safely and accurately

Travel requirements:

Approximately 5% of time. Must be available to work irregular hours (on-call) as necessary to meet customer and department requirements, based on assigned geographical territory.

The hourly range for this role is currently $26.00/hr to $32.00/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

Apply on careers-werfen.icims.com About employer

More about this job

Skills

Customer service
Technical support
Forecasting
Shipping and receiving
Sales
ERP
Scheduling
Reporting
Process improvement
Regulatory compliance
Collaboration
Procurement
Warehouse operations
Logistics
Microsoft Office
Microsoft Excel
SAP
Communication skills
Attention to detail
Problem solving
Interpersonal skills

Report this job

Work requirements

Jobs in the United States