Find work in the United States.

6,265,094 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
PH
Front Office Manager
Peregrine Hospitality
Beaverton, OR
- $70,000 USD / year
…not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and…
Added just now
CD
Office Manager
CENTRO DE LA FAMILIA
Grand Junction, CO
- $19.03 to $23.95 USD / hour
High school diploma or associate degree (or higher) in administration, management, or related field.
Added just now
Student Records/Graduation Specialist
Default Brand
Hyde Park, NY
…and long term disability insurance, a generous paid time off program, and…
Added just now
Branch Sales Associate
Watsco Inc.
Matthews, NC
Branch Sales Associate - HVAC Products | Carrier Enterprise
Added 1 min ago
Registered Echo Technician (PRN/Days)
Franciscan Health Michigan City
IN
Equipment Management Maintains equipment, troubleshoots equipment, and alerts clinical engineering and management staff when equipment issues arise. Performs minor calibration per protocol…
Added 1 min ago
Leasing & Management Associate
The Dermot Company, LP
New York, NY
The Dermot Company, a New York and Florida based real estate developer and operator, is seeking a full-time Leasing & Management Associate who will be directly responsible for managing the…
Added 1 min ago
Construction Superintendent
SEG Inc.
Washington, DC
Associate degree in Construction Management, Civil Engineering, or similar field with 5–7 years of related experience, or journeyman status in a building trade with 10+ years of supervisory…
Added 1 min ago
JE
Administrative Assistant - Communication (Part Time)
JACKSON ELECTRIC MEMBERSHIP CORPORATION
Jefferson, GA
- Part-time
EDUCATION: Require minimum of Associate's degree; prefer education beyond Associate's degree to include business-oriented classwork. Prefer Certified Administrative Professional…
Added 1 min ago
Store Manager (Store 3485)
Gamestop
Rosindale, MA
…performance; regularly input written feedback for each store associate into Workday / HR service management…
Added 1 min ago
Instructor, Aviation Systems Technologies
Forsyth Technical Community College
NC
…students as assigned by the Department Chair and approved by the Associate Dean. Facilitates the learning process by designing and implementing appropriate, meaningful and equitable…
Added 1 min ago
Customer Service Associate I
Family Dollar
Indianapolis, IN
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 2 mins ago
Associate Planner- Private Wealth
Edward Jones
United States
Do you have a desire to be a part of the wealth management process? Do you have a strong background in financial planning and experience with complex financial planning concepts? What about…
Added 2 mins ago
8B
Bakery Associate - Baker/Cake Decorator Mira Mesa.
85C Bakery Cafe
San Diego, CA
- $20 to $20.5 USD / hour
Strong organizational and time management skills.
Added 2 mins ago
Facilities Technician (I, II, or Senior)
Highlands Community Services
Abingdon, VA
The purpose of this position is to work collaboratively as part of the Facilities and Procurement & Asset Management Team at Highlands Community Services (HCS) in planning and providing…
Added 2 mins ago
PRN Certified Occupational Therapy Assistant
Functional Pathways
Laconia, NH
Associate degree from an accredited Occupational Therapy Assistant program
Added 3 mins ago
HT
Patient Access Liaison - UPLIZNA - Northwest
Horizon Therapeutics Services LLC
CO
- $158,394 to $222,256 USD / year
…including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing…
Added 3 mins ago
Sr Associate Quality Control I
Amgen Inc.
NC
Let’s do this. Let’s change the world. In this vital role you will support ANC QC Sample Management and Stability operations, including site start-up and ongoing program delivery. The role…
Added 3 mins ago
HT
Patient Access Liaison - UPLIZNA - Nashville, TN
Horizon Therapeutics Services LLC
TN
- $158,394 to $222,256 USD / year
…including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing…
Added 3 mins ago
HT
Patient Access Liaison - UPLIZNA- North Florida
Horizon Therapeutics Services LLC
FL
- $158,394 to $222,256 USD / year
…including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing…
Added 3 mins ago
Senior Manager, Reliability Engineering & Work Management
Amgen Inc.
NC
…planning and scheduling accuracy and adherence and overall asset management…
Added 3 mins ago
Manager Quality Assurance - PQA
Amgen Inc.
NC
protocols/reports, Oversee execution of, and change management related to, the following:
Added 3 mins ago
UA
Global Key Account Manager & KAM Excellence Lead, ABB Robotics
USRBT ABB Robotics LLC
MI
- $142,500 to $205,000 USD / year
Excellent problem solving, communication and program management skills to be the conduct between customer, engineering and product organizations
Added 4 mins ago
CO
INFORMATION TECHNOLOGY MANAGER (SEWERAGE & WATERBOARD) (CYBERSECURITY) (CLASS CODE 0178)
City of New Orleans
New Orleans, LA
- $105,126 USD / year
…incident response. Oversees team responsible for 24 hour incident management, develops and maintains divisional policies and procedures, and ensures compliance with applicable security…
Added 4 mins ago
CO
INFORMATION TECHNOLOGY MANAGER (SEWERAGE & WATER BOARD) (PC SUPPORT) (CLASS CODE 0178)
City of New Orleans
New Orleans, LA
- $105,126 USD / year
Supervisory, technical, and administrative work coordinating, implementing, and managing the SWBNO end-user technology program, including desktop support, endpoint management, and…
Added 4 mins ago
CO
INFORMATION TECHNOLOGY MANAGER (SEWERAGE & WATER BOARD) (WEB) (CLASS CODE 0178)
City of New Orleans
New Orleans, LA
- $105,126 USD / year
…implementing, and managing SWBNO's web development and digital presence program. This classification is responsible for the development, security, and reliability of SWBNO's public and…

Werfen

Service Coordinator I

Bedford, MA, United States

$26 to $32 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $26 to $32 USD / hour
Apply by: Nov 6, 2027
Education: High school diploma
Experience: Experience: Minimum 1 year of experience in a customer service, dispatch, or field service support environment.
Posting language: English
Posted: Nov 6, 2024

Original job description

Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

Reporting to the Service Coordination Supervisor, the Service Coordinator is primarily responsible for providing the highest quality of customer service by coordinating the daily activities of the field service engineering staff. This role acts as a primary liaison between customers, field service engineers, management, and internal departments such as shipping, technical support, finance/billing, and quality. The ServiceCoordinator creates and manages service records, schedules engineers for preventive and corrective maintenance events, supports quoting and Time & Materials (T&M) billing, processes parts and returns orders, and maintains instrument master data. This position directly supports instrument uptime and customer satisfaction by keeping field service operations running smoothly and efficiently.

Keeps field service engineers productively deployed and customer instruments serviced quickly, directly supporting uptime, customer satisfaction, and service revenue.
Serves as the central coordination point between field service engineers and the rest of the organization, ensuring accurate records, timely escalation, and seamless service delivery.
Coordinates the periodic calibration of field service tools, including forecasting, internal and external providers, tool acquisition, records, and limited shipping and receiving activities.

Responsibilities

Key Accountabilities

Key deliverables and ongoing responsibilities:

Creates and manages service records (and child records), inputs required data, assigns field service engineers, and closes service calls and complaint records in the service management system.
Supports quoting and Time & Materials (T&M) billing by capturing and validating labor, travel, and parts data in line with contracts and billing policies.
Places all parts and returns orders for Field Service Engineers; creates, maintains, and closes service and sales orders, and manages installations, contracts, inventory, periodic maintenance, and Return Goods Authorizations (RGAs) in the ERP system.
Coordinates resolution of instrument service requests, including scheduling engineering staff for preventive (PM) and corrective (CM) maintenance events, and escalating service issues to the responsible manager.
Periodically reviews the list of open service calls to ensure timely follow-up and closure.
Files instrument-related paperwork from applicable internal personnel and ensures accurate and timely initiation of service billings and credits.
Maintains the instrument master data and install base, including updating new accounts, field service engineer assignments, and PM and upgrade completions.
Coordinates moves and relocations of instruments in conjunction with Field Service managers and field staff.
Resolves customer issues pertaining to credits/claims on service reports; researches and determines appropriate action, escalating unresolved issues to the Field Service Coordination Supervisor as needed.
Contributes accurate, timely data to operational reporting (service, billing, backlog, and KPI metrics), and supports continuous improvement of Field Service operations.
Develops and maintains the periodic tool-calibration forecast and schedule using engineer assignments, tool inventory, calibration intervals, and due dates; monitors completion and escalates risks that could affect tool availability or compliance.
Coordinates tools calibrated by internal providers and tools sent to external calibration vendors, including service requests, shipment and receipt, status follow-up, and timely return to field service engineers.
Maintains accurate tool inventory and calibration records, including asset or serial number, assigned engineer, location, calibration status, due date, and supporting certificates; ensures tools are identified and labeled in accordance with applicable procedures.
Coordinates the acquisition, receipt, assignment, and deployment of new or replacement tools in collaboration with Field Service management, Procurement, and other internal partners.
Performs limited basic warehousing and shipping activities associated with the tool-calibration program, including receiving, unboxing, inspecting for visible damage, labeling, packing or repacking, staging, and preparing tools and supplies for shipment.
Tracks calibration completion and overdue items, provides status reports, and escalates delays or tool availability issues to the supervisor.

Networking/Key relationships

This role typically interacts with the following internal and external groups:

Field Service Engineers (FSEs) and Field Service management
Service Area Managers, on workload planning and escalation
Customers, to schedule and coordinate service visits, when required
Technical Support and Applications teams
Finance & Billing Teams, on invoicing, credits, and billing corrections
Quality & Regulatory Teams, on returns, repairs, and compliance-related topics
Logistics, Warehousing & Depot Operations, for parts availability, shipments, and returns
Customer Service & Commercial Teams, on customer expectations and issue resolution
Field Service Coordination Supervisor, for escalation of unresolved service, billing, or logistics issues
Internal calibration providers and external vendors, for scheduling, status follow-up, certificates, and issue resolution
Procurement and Logistics teams, for new or replacement tool purchases, receiving, shipments, and returns
Field Service management and Quality teams, for tool availability, calibration records, and escalation of exceptions

Qualifications

Minimum Knowledge & Experience required for the position:

Education: High school diploma or GED required; Associate or Bachelor’s degree in Business or a related field preferred, or equivalent combination of education and experience.

Experience: Minimum 1 year of experience in a customer service, dispatch, or field service support environment.

Additional Skills/Knowledge:

Proficiency with Microsoft Office (including Excel) required
Working knowledge of an ERP system (SAP preferred), including service orders, sales orders, and billing processes, is a plus
General understanding of service contracts desired
Language: Fluency in English required

Tool Calibration

Experience coordinating calibration, asset management, inventory, or shipping and receiving in a service or regulated environment is preferred
Familiarity with calibration schedules, asset identification, certificates, record control, and due date tracking is preferred
Basic knowledge of packing, labeling, shipping, receiving, and inventory handling is preferred
Familiarity with ERP purchasing and inventory transactions is a plus

Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.

Skills & Capabilities:

The ideal candidate will exhibit the following skills and capabilities:

Ability to work in a fast-paced environment; able to prioritize and multi-task across multiple field engineers and open service calls
Strong written and oral communication skills
Strong attention to detail; detail-oriented
Strong problem-solving skills; able to make sound decisions under time pressure
Strong customer service and interpersonal skills; ability to build relationships and cooperate with internal and external customers
Disciplined team player who can quickly learn and follow written specifications and Standard Operating Procedures (SOPs)
Practices proper telephone technique and email etiquette; maintains a professional image
Interacts cooperatively with co-workers and receives direction well from supervisors and managers
Ability to maintain calibration forecasts, coordinate due dates, and anticipate tool replacement needs
Ability to maintain accurate, complete, and traceable tool and calibration records
Ability to follow up with internal providers and external vendors and escalate delays promptly
Ability and willingness to perform basic receiving, unboxing, labeling, packing, and tool-handling tasks safely and accurately

Travel requirements:

Approximately 5% of time. Must be available to work irregular hours (on-call) as necessary to meet customer and department requirements, based on assigned geographical territory.

The hourly range for this role is currently $26.00/hr to $32.00/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Closing

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

Apply About employer

More about this job

Skills

Customer service
Technical support
Forecasting
Shipping and receiving
Sales
ERP
Scheduling
Reporting
Process improvement
Regulatory compliance
Collaboration
Procurement
Warehouse operations
Logistics
Microsoft Office
Microsoft Excel
SAP
Communication skills
Attention to detail
Problem solving
Interpersonal skills

Report this job