What you'll do TEXT WENDYSTEAM TO 719-245-8368 TO APPLY!
PAY RATE : $17 - $20
This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 182+ locations in nine states and reports to the Director of IT.
What you can expect
- Clear and defined training.
- Career growth.
- WeeCare Childcare Benefits Program.
- Team-oriented workplace.
- Employee Referral Program.
- Other benefits include Medical, Dental and Vision, and 401k. What we expect from you
Roles and Responsibilities:
Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user/restaurant workstations with LogMeIn, and onsite visits
Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required
Ø Install software applications to specifications
Ø On-call rotation: providing remote and onsite support after normal business hours as needed
Ø Run and terminate network runs as needed
Ø Support our digital surveillance environment (cameras, DVRs, etc.)
Ø Assist the Director of IT with various projects
Core Experience:
Ø Windows 10, 7, Chrome OS support experience, reinstall OS on laptops/desktops
Ø PC hardware repair experience
Ø MS Office Suite Products
Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.
Ø Desktop/server remote control software experience
Ø CAT 5e/6 network and camera cabling, terminating ends, testing, and troubleshooting
Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages
Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning/printing)
Ø Help Desk Ticketing System
Preferred Experience:
Ø A+ certification
Ø Point of Sale device/system experience
Ø Headset/Speed of Service equipment
Non-Technical Skills:
Ø Team player
Ø Ongoing willingness to learn and assist with documentation
Ø Self-motivated
Ø Comfortable with air travel
Ø Ability to drive a car, their own car, and has a good driving record
Ø Outstanding customer service skills
Ø General knowledge of tools/power tools, ladders
Ø Ability to lift 50 lbs
Ø Comfortable accessing building roofs Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.