Laboratory Operations Manager

Department: Core Laboratory

Schedule

Full Time, Day Shift (80 hours biweekly)

Hours: Monday - Friday, Day Shift hours

Rotation: On call rotation as needed

General Summary

Performs a variety of duties and functions to assist the Laboratory Director in the management and operation of Laboratory Services. Plans, organizes, controls, and supervises personnel and work activities in one or more divisions of the laboratory. Ensures compliance with regulatory and accreditation requirements. Performs administrative on-call duties as required.

Essential Functions:

• Demonstrates excellent leadership skills including coaching and empowering teams; communicates and listens well to others, fostering well-being and career development; works productively towards goals and results; understands and articulates a clear vision and strategy.
• Consults with technical directors, medical staff and other health care providers on matters relating to laboratory services.
• Directs Team Leaders in supervision and coordination of technical functions, staffing and activities in assigned area(s).
• Ensures implementation of the Quality Management Program for the assigned area(s), aligning with system and hospital goals. Collaborates with Operations Manager-Laboratory Quality Systems on topics related to quality, safety, compliance.
• Facilitates the acquisition and installation of new technology. Provides direction to Team Leaders on validation, correlation and staff training, procedure, and assays development. Maintains awareness of emerging technology and clinical advancements in assigned area(s).
• Participates with Laboratory Leadership to provide strategic plans to improve efficiency of laboratory operations within the local hospital as well as the healthcare system.

Common Expectations:

• Recommends staffing levels, selects, and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training, and continuing education of staff, and initiates or makes recommendations for personnel actions.
• Assists in developing budgets and reviewing/justifying budget variances.
• Develops, establishes, and implements goals, objectives, and policies and procedures for department/service line/entity operation, and which guide and support the provision of the department/service line/entity's services.
• Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the System's primary functions. Participates in the selection of outside services (if needed).
• Continuously assesses and improves the department/service line/entity/System's performance. Maintains appropriate quality control/assessment programs (if applicable).
• Demonstrates a commitment to patient, visitor and staff by complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Responsible for the care and maintenance of department/entity equipment and supplies.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

Minimum Education:

• Bachelors Degree Required and
• College Diploma As part of CAP requirements, copy of college diploma and transcript required upon hire. Required and
• College Transcript As part of CAP requirements, copy of college diploma and transcript required upon hire. Required

Work Experience:

• 5 years Relevant experience. Required and
• Supervisory experience. Required and
• Medical technology or a related science experience. Required

Licenses:

• Certified Technologist in Blood Banking - ASCP Upon Hire Required or
• Certified Technologist in Chemistry - ASCP Upon Hire Required or
• Certified Technologist in Cytogenetics - ASCP Upon Hire Required or
• Certified Cytologist - ASCP Upon Hire Required or
• Certified Diplomate in Laboratory Management - ASCP Upon Hire Required or
• Certified Donor Phlebotomy Technician - ASCP Upon Hire Required or
• Certified Technologist in Hematology - ASCP Upon Hire Required or
• Certified Histotechnician - ASCP Upon Hire Required or
• Certified Histotechnologist - ASCP Upon Hire Required or
• Certified Technologist in Microbiology - ASCP Upon Hire Required or
• Certified Technologist in Molecular Biology - ASCP Upon Hire Required or
• Certified Medical Laboratory Assistant - ASCP Upon Hire Required or
• Certified Medical Laboratory Scientist - ASCP Upon Hire Required or
• Certified Medical Laboratory Technician - ASCP Upon Hire Required or
• Certified Medical Technologist - ASCP Upon Hire Required or
• Certified Pathologists' Assistant - ASCP Upon Hire Required or
• Certified Phlebotomy Technician - ASCP Upon Hire Required or
• Certified Specialist in Blood Banking - ASCP Upon Hire Required or
• Certified Specialist in Chemistry - ASCP Upon Hire Required or
• Certified Specialist in Cytology - ASCP Upon Hire Required or
• Certified Specialist in Cytometry - ASCP Upon Hire Required or
• Certified Specialist in Hematology - ASCP Upon Hire Required or
• Certified Specialist in Microbiology - ASCP Upon Hire Required or
• Certified Specialist in Molecular Biology - ASCP Upon Hire Required or
• Certified Medical Laboratory Scientist - AMT Upon Hire Required or
• Registered Phlebotomy Technician - AMT Upon Hire Required or
• Certified Medical Laboratory Technician - AMT Upon Hire Required or
• Certified Molecular Diagnostics Technologist - AMT Upon Hire Required or

Knowledge, Skills, and Abilities:

• Demonstrated leadership potential required.
• Excellent human relations and oral/written communications skills.
• Thorough understanding of management & technical principles.
• Familiarity with information systems preferred.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

WellSpan Good Samaritan Hospital

For more than 125 years, WellSpan Good Samaritan Hospital has provided leading-edge inpatient, outpatient, and emergent care to the Lebanon County community. One of eight premier hospitals in the WellSpan system, WellSpan Good Samaritan Hospital features an award-winning cardiac and vascular center, a certified Primary Stroke Center, and a wound care and hyperbaric medicine center, while providing a supportive continuum of care through our extensive WellSpan primary, specialty, ambulatory, and behavioral health care locations within the community. WellSpan Good Samaritan Hospital is supported by the nearby WellSpan Sechler Family Cancer Center, Lebanon’s first and only integrated cancer center. WellSpan Good Samaritan Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.

WellSpan Good Samaritan Hospital serves as the cornerstone of care for a total population of nearly 142,000 residents living in the rural and urban mix of Lebanon County. A full-service, acute-care hospital, with a 163 licensed bed capacity, admitting approximately 7,000 patients annually. We offer open heart procedures, comprehensive cardiac care, total joint replacements, private labor and delivery birthing suites, robotic surgery, and emergency care.

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.