Program Manager, Mental Health Services

Job Title: Program Manager, Mental Health Services

Reports To: Director, Mental Health Services

FLSA: Exempt

Pay: 72k-88k

Job Summary

Under the administrative direction of the Director, Mental Health Services or their Designee, the Program Manager is responsible for planning, organizing, directing, and managing a School-Based Mental Health Program. The Program Manager strives to solve problems and ensure that the Wellness Together model works well to ensure that students at our partner schools receive high-quality, dependable, data-driven mental health services.

Key Responsibilities

Supervision & Personnel Management

• Place Counseling Staff at appropriate locations based on their availability, skill level, desired placement, and school fit

• Supervise Assistant Program Manager, Program Coordinator(s), Team Lead(s), and Counseling Staff

• Conduct employee performance reviews

Program Oversight & Communication

• Oversee Counseling Staff’s progress notes, timesheets, calendar, schedule, assessments, caseload, informed consents, and communication with school staff and guardians

• Ensure in-person or electronic communication with all Counseling Staff, either weekly, bi-weekly, or monthly, contingent on the experience of the Counseling Staff

• On-call to all Counseling Staff during normal school hours

• Serve as a liaison between clinical supervisors and Counseling Staff

• Collaborate with school admin and district partners to ensure successful implementation and utilization of Wellness Together School-Based Mental Health Programs

Compliance, Date & Operations

• Collect and analyze data pertaining to mental health programs

• Oversee and implement work procedures and protocols

• Ensure Counseling staff complies with licensure and registration requirements

• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations

Additional Responsibilities

Training & Development

• Find and implement training and learning opportunities for program and Counseling Staff

• Ensure successful dissemination of information at monthly staff meetings

• Ensure the successful completion of training for all Counseling Staff as needed

Program Support & Logistics

• Create, maintain, and oversee specialized roles and programs

• Serve as a troubleshooter with other departments

• Coordinate and facilitate Counseling Staff Site Introductions and site visits

Administrative Maintenance

• Conduct periodic employee evaluations

• Keep leadership informed of staffing

• Carry out other duties as assigned

Qualifications

Education

• Bachelor’s Degree in Social Work, Psychology, Counseling, Business, Education, or a related field (Required)

• Master’s (Preferred)

• Associate, Registration, or License number (Preferred)

Experience

• School Experience: 2 years (Preferred)

• Mental Health Experience: 2 years (Preferred)

• Management/Leadership Experience: 2 Years (Required)

Skills and Competencies

• Work independently and with discretion in a fast-paced environment

• Provide excellent and responsive internal customer service to school administrators, counselors, and psychologists, ensuring continued strong partnerships, as well as employees

• Facilitate meetings for outcomes aligned with program and organizational goals

• Provide leadership to a fast-growing organization

• Implement due process with employee discipline

• Conduct employee performance reviews

• Read, interpret, apply, and explain regulations, policies, and procedures

• Analyze situations and develop an effective course of action

• Operate various office equipment, technology, and software programs

• Maintain records and prepare reports with accuracy and attention to detail

• Establish and maintain effective and collaborative working relationships

• Maintain current knowledge of applicable rules, codes, laws, and regulations

• Define issues, collect and analyze data, determine facts, and draw appropriate conclusions

• Familiarity with Mental Health Services

• Effective verbal and written communication strategies

• Conflict resolution strategies

• Health Insurance Portability and Accountability Act (HIPAA), Family Education Rights and Privacy Act (FERPA), and clinical record-keeping

• Mandated reporting policies and procedures (Child Abuse/Tarasoff)

• Confidentiality and ethics requirements

• Proficiency with multiple EHRs and Caseload Management Systems

• School systems

Work Environment

Office environment with professional background. Reasonable accommodations may be made to enable individuals with a disability to perform functions. The noise level in the work environment is low to moderate.

Frequent trips to partnering school districts or school sites are required.

Physical Demands:

• Possess dexterity of hands and fingers to operate assigned equipment

• Hear, speak, and listen to provide information by phone or in person

• Read various digital and printed materials.

• Stand or sit for prolonged periods of time while working on a computer

• Carry or lift objects up to 25 pounds.

Additional Information

Work Remotely:

• At the discretion of the Director, Mental Health Services

Reliable Transportation Needed

Disclaimer

This job description is written to reflect the essential duties and functions of the Program Manager, Mental Health Services position. It does not necessarily include all of the responsibilities that an individual in this position may be required to perform. The specific duties and responsibilities of a Program Manager, Mental Health Services may vary depending on the individual's experience and qualifications. However, the key responsibilities of this position can be performed with or without reasonable accommodation.

By signing, the employee understands the requirements, essential functions, and duties of the job position.

Employee Name: __________________________

Employee Signature: _______________________ Date: ____________