Director Enterprise Product & Operating Model

Company Description Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! Learn more about our unique benefit offerings here.

Job Description

Help us build the next iteration of how work gets done. At Wellmark, we have established a product and agile operating model. Now we are focused on the next challenge: maturing it, governing it, and making it sustainable. As the Director, Enterprise Product (Transformation) & Operating Model, you will take an enterprise view of how strategy, product, portfolio, technology, and delivery come together. You will partner with senior leaders to strengthen product management, improve agile effectiveness, clarify governance and decision rights, and identify the systemic barriers that keep work from flowing efficiently from strategy through execution. You won’t just assess maturity. You’ll help advance it. That means translating health checks and performance insights into a practical improvement roadmap; coaching leaders in the moment; evolving standards and capabilities; improving planning and value measurement; and helping the organization preserve strong product and agile principles while adapting them to the way our business operates. We are looking for someone who understands enterprise transformation from the inside because you have worked in the model, helped evolve the model, and know what it takes to sustain the model. If this sounds like you, apply today!

Qualifications

Required:

• Bachelor's degree in business administration, management, technology, organizational leadership, or a related field, or equivalent work experience.
• 7+ years of progressive experience in product management, enterprise agility, operating-model design, organizational transformation, business transformation, or related disciplines, including at least 4 year demonstrated leadership in a complex enterprise.
• Demonstrated experience designing, implementing, evolving, or sustaining product-based and Agile operating models at enterprise scale.
• Strong knowledge of product management, agile principles, value streams, governance, and outcome-based measurement.
• Demonstrated ability to influence and advise senior leaders across business and technology functions without relying on direct authority.
• Strong strategic thinking, facilitation, problem-solving, executive communication, consultation, and stakeholder-management skills.
• Demonstrated ability to use data, performance measures, and qualitative insights to identify patterns, measure maturity, and guide leadership decisions.
• Experience leading change and developing scalable capabilities across complex, cross-functional environments.

Preferred:

• Master's degree in business administration, organizational leadership, technology, or a related field.
• Experience leading product or operating-model transformation within a complex, or highly regulated organization.
• Experience establishing enterprise product management standards, capability frameworks, maturity models, or continuous-improvement programs.
• Relevant product management, agile, change management, organizational design, or coaching credentials.

Additional Information a. Operating Model Stewardship - Lead the ongoing evolution, sustainability, documentation, and continuous improvement of the enterprise product and agile operating model. Establish clarity and consistency for operating-model principles, roles, accountabilities, decision rights, governance, planning practices, and ways of working. b. Product Management Excellence – In partnership with Vice President, advance product management maturity across the enterprise, including product strategy, prioritization, roadmaps, customer and member orientation, discovery, outcome measurement, and product leadership capabilities. Establish practical standards and leading practices that strengthen the connection among strategy, product investments, delivery priorities, and measurable outcomes. c. Agile and Flow Excellence - Advance the effective application of agile principles as enablers of business agility and enterprise outcomes. Analyze enterprise delivery patterns to identify systemic constraints, dependencies, bottlenecks, and opportunities to improve the flow of value. d. Maturity and Continuous Improvement - Establish and maintain an enterprise approach for assessing product and agile operating-model maturity and effectiveness. Identify capability gaps, prioritize improvements based on enterprise impact, establish feedback loops, and maintain a roadmap for advancing operating-model maturity. e. Planning and Execution Effectiveness - Partner with strategy, portfolio, product, technology, and business leaders to continually improve the connection among strategic outcomes, prioritization, planning, execution, learning, and value realization. f. Measurement and Executive Insights - Establish meaningful measures of operating-model health and effectiveness, including indicators of maturity, flow, capability, adoption, and outcomes. Translate quantitative and qualitative insights into clear recommendations for senior leaders and surface patterns or risks requiring enterprise action. g. Capability Building - Develop sustainable organizational capability through standards, learning, coaching, communities of practice, and role-based development approaches for product, agile, and enterprise leaders. h. Enterprise Leadership and Partnership - Serve as a trusted advisor to senior business and technology leaders. Build alignment across functions on the behaviors, capabilities, roles, and practices required to maximize enterprise value. Facilitate enterprise-level conversations about operating-model challenges, tradeoffs, and opportunities. i. Change Leadership - Partner with Organizational Change Management and leaders across the enterprise to support adoption and sustainment of operating-model changes, reinforce expected behaviors, and integrate improvements into normal business operations. j. Talent Leadership - Provide leadership, coaching, and development for assigned team members and partners. Establish clear expectations and create an inclusive, high-performing environment focused on enterprise outcomes and continuous learning. k. Other duties as assigned.

An Equal Opportunity Employer The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Wellmark supports and expects the responsible use of AI for our workforce! We welcome the responsible use of these tools by job seekers as well and are interested in learning from you; you will have an opportunity in the application process to share which tools you used and how you applied them.