Installation Coordinator (51814)

We are Cleveland! Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Installations Coordinator serves as the primary coordination point for all new equipment installation projects. This position is responsible for managing installation activities from project initiation through startup and completion. The coordinator works closely with customers, Factory Authorized Service Agents (FAS), internal departments, and project stakeholders to ensure installations are scheduled, executed, and completed on time and to customer expectations. The role monitors project milestones, resolves scheduling issues, maintains accurate documentation, and provides proactive communication throughout the installation process.

This position requires strong organizational, administrative, and customer communication skills. Successful candidates typically have prior experience coordinating schedules, managing multiple workstreams, maintaining detailed records, and communicating professionally with internal and external stakeholders in an office or business environment.

Major Accountability

• Coordinate, provide regular updates, and follow-up on all assigned equipment installation projects from order release through project completion.
• Serve as the primary customer contact throughout the installation process, providing regular status updates and ensuring customer satisfaction.
• Coordinate with internal teams, including Customer Service, Technical Services, Sales, Manufacturing, and Logistics, to ensure project readiness and successful execution.

Key Tasks and Responsibilities

• Monitor installation schedules, track project milestones, and proactively address and communicate delays or issues that may impact completion.
• Create and maintain installation tracking reports that provide visibility into project status, completion rates, resource utilization, and recurring installation issues.
• Coordinate installation projects from order release through final startup and completion.
• Report on site surveys, equipment installations, startups, and commissioning activities, serving as the primary liaison between customers, FAS agencies, Sales, Technical Services, and internal support teams.
• Coordinate with Factory Authorized Service Agents (FAS) to identify and communicate project requirements, geography, and availability.
• Monitor project timelines and ensure critical milestones are achieved according to customer commitments.
• Communicate project updates, schedule changes, and completion status to all stakeholders.
• Maintain accurate project records, tracking installation documentation and customer information within Salesforce and other company systems.
• Coordinate shipping, delivery, and installation readiness to ensure projects are prepared for execution.
• Identify project risks, scheduling conflicts, and resource constraints, escalating issues as appropriate.
• Support warranty registration, startup documentation, and project closeout activities.
• Consistently operate in a manner that aligns to the Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications

Specialized Skills, Knowledge, and Abilities

• Experience in project coordination, customer service, dispatching, or installation management preferred.
• Minimum of 2 years of experience in customer service, project coordination, dispatching, scheduling, administrative support, or a related office-based role.
• Knowledge of installation scheduling, project tracking, and coordination processes.
• Experience working in a Original Equipment Manufacturer, professional services company, construction, equipment, or technical services environment preferred.
• Familiarity with Salesforce, project management software, or similar CRM systems.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills with a customer-focused approach.
• Ability to coordinate effectively with internal teams and external service partners.
• Strong problem-solving skills with the ability to identify issues and implement solutions proactively.
• Ability to analyze project information, prioritize activities, and maintain attention to detail.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
• Able to lift 35 lbs., walk on the manufacturing floor, stand for extended periods of time, sit for extended periods of time, travel by air, or car

Minimum Qualifications

• Minimum of 2 years of experience in an office-based customer service, administrative support, dispatching, project coordination, service coordination, or scheduling role.
• High School Diploma or GED required; Associate's Degree in Business, Supply Chain, Project Management, Communications, or a related field preferred.
• Experience managing multiple projects, schedules, or customer requests simultaneously in a fast-paced environment.
• Demonstrated experience communicating professionally with customers, vendors, or business partners by phone and email.
• Proven ability to manage competing priorities while maintaining a high level of accuracy and attention to detail.
• Ability to compose professional business correspondence and maintain detailed project documentation.
• Strong organizational skills with the ability to follow established processes and deadlines with minimal supervision.

OUR BENEFITS:

We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program

For more company information, visit www.ClevelandRange.com

*Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

**This position is open to candidates who are authorized to work and reside in the state of Ohio. Due to payroll, tax, and employment law requirements, applicants must be located in Ohio at time of hire.

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