Cards Administrator

WECU is seeking a Cards Administrator to join our Cards department located in Bellingham, WA. The Cards Administrator is responsible for the technical administration and support of WECU’s card ecosystem, including issuer processing platforms, core integrations, dispute systems, and related vendor tools. Serves as a technical subject matter expert in system configuration, integrations, testing, and vendor coordination. Supports operational efficiency, compliance, and implementation of card programs through system management, technical training, and continuous improvement initiatives.

RESPONSIBILITIES:

• Leads and owns system testing, certification, and validation for all core upgrades, vendor releases, network mandates, application updates, and new product implementations, ensuring readiness for production and minimizing operational risk.
• Leads the system setup, configuration, and testing of new card products, services, and features, including coordination of system changes, validation of functionality, and support of successful implementation into production environments.
• Leads technical implementation of card servicing programs, including system configuration, testing, validation, and deployment support.
• Develops and executes test plans, including UAT coordination, script development, defect tracking, and post-release validation.
• Coordinates system changes and releases with stakeholders, ensuring proper communication, timing, and operational readiness.
• Partners closely with IT to implement, test, and support system changes, integrations, and issue resolution across card platforms.
• Leads technical incident management, including ticket management, root cause analysis, and coordination with vendors to resolve system issues.
• Serves as system administrator for core processing platforms, including issuer/processor systems, core integrations, and dispute management tools.
• Configures and maintains system parameters, including product settings, card controls, tokenization, and digital wallet functionality.
• Administers dispute and case management platforms, ensuring system availability, accurate workflows, data integrity, and audit readiness.
• Manages ancillary card servicing platforms and tools to support operational effectiveness.
• Coordinates and maintains integrations between card systems, core platforms, and vendor tools, ensuring accurate and consistent data flow.
• Supports reporting and operational processes by ensuring data integrity, validating system data, and maintaining accurate data flows across card platforms.
• Configures and maintains systems in alignment with regulatory requirements and card network rules, supporting overall program compliance.
• Supports internal and external audits by providing system documentation, data validation, and audit evidence.
• Maintains documentation and knowledge base for system issues, resolutions, and best practices.
• Engages with vendors, user groups, and industry forums to evaluate system capabilities and emerging enhancements, providing recommendations to improve system performance, functionality, and operational efficiency.
• Monitors and evaluates changes in card system, processing, and regulatory requirements, ensuring system configurations and technical processes remain compliant and aligned with operational needs.
• Tracks system updates for quarterly Prime Rate changes to the credit card portfolio, ensuring accuracy and alignment with approved rates.

QUALIFICATIONS:

• Two-year college level of language, math, and reasoning skills.
• A minimum of two years of experience in card systems/issuer processing, payments operations, or financial systems administration preferred.
• Ability to perform detailed, analytical work and make independent decisions.
• Working knowledge network regulations.
• Working knowledge of Reg E and Reg Z.
• Excellent documentation, communication, and cross‑functional collaboration skills.
• Demonstrated UAT leadership, change management, and vendor coordination.
• Ability to exercise judgment, initiative, and tact in dealing with membership, management, and staff.
• Flexibility and capacity to manage many responsibilities simultaneously.
• Must maintain confidentiality and exercise independent judgment and analysis.
• Must have the ability to effectively communicate orally and in writing.
• Ability to write organizational policies and procedures.
• Ability to represent the credit union in a positive, professional manner in person, on the telephone, and in written correspondence.
• Knowledge of WECU’s dispute processing platform, DNA functions, CCM functions, and other necessary ancillary systems.

WORKING CONDITIONS:

• Completes all work completely and accurately.
• Reliable attendance.
• Occasional walking and standing.
• Frequent sitting.
• Frequently lifting up to 10 pounds and occasionally up to 50 pounds.
• Occasional pushing, pulling, or carrying up to 10 pounds.
• Occasional bending, squatting, and kneeling to retrieve files.
• Occasional reaching at, above, or below shoulder level.
• Frequent use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists.
• Frequent finger manipulation to perform various clerical duties such as typing, filing, writing, and entering data into the computer system.
• Frequent talking and hearing in person and on the telephone.
• Frequent periods of time viewing a computer monitor.
• Occasional clarity of vision at 20 feet or more.
• Frequent clarity of vision at 20 inches or less.
• Frequent interaction with others.
• Frequent deadlines to meet.
• Frequent attention to detail.
• Problem-solving ability on routine matters.
• Consistent alertness, precision, attention to detail, and concentration to ensure accuracy of information and transactions.
• Frequent writing, reading, comparing, analyzing, and performing numeric calculations.
• Frequent use of initiative, judgment, problem-solving, reasoning, and patience.
• Occasional travel required.
• Normal workday with occasional overtime.
• Exposed to potentially hazardous conditions, i.e., robbery.

NOTE: Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

COMPENSATION:

The salary range for this position is from $35.10 To $49.56 per hour. WECU provides a comprehensive benefits package that includes medical, dental, and vision benefits with premiums for employee coverage paid in full, 401(k) retirement plan with an 8% annual contribution from WECU, bonus plan, two or more weeks of vacation, up to 11 paid holidays, paid life and disability insurance, annual wellness benefits, loan discounts, professional development, and much more.

ABOUT WECU:

WECU is a not-for-profit financial cooperative where members are encouraged to save and borrow responsibly at fair and competitive rates. Headquarters in Bellingham, WA, WECU has over 160,000 members and over $3 billion dollars in assets. It is WECU's mission to make a meaningful difference in the lives of our members. We strive to treat both members and staff with honesty and integrity and to be a socially responsible part of our community. WECU also endeavors to be an employer of choice. WECU is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We make employment decisions based on merit and qualifications and seek to have the best qualified person in every job. WECU policy prohibits discrimination based on race, color, religion, creed, sex, gender, sexual orientation, gender identity, marital status, age, national origin, or ancestry, physical or mental disability, veteran status, genetic characteristics or information, or any other consideration made unlawful by federal, state, or local laws. WECU participates in the federal E-Verify program to confirm the identity and employment authorization of all new hires.