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Webster Servicing LLC

Associate, Product Management

United States

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Job details

Apply by: Dec 31, 2026
Experience: 5+ years of progressive experience serving as a Product Owner within Agile Scrum and/or SAFe environments.
Posting language: English
Posted: Nov 4, 2026

Original job description

Associate, Product Management

Country: United States of America

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, Product Management leads and executes strategic product initiatives, delivering high-quality digital products that provide measurable customer and business value. This role partners with stakeholders and Agile delivery teams to define, prioritize, and execute product roadmaps while ensuring solutions align with customer needs, organizational objectives, and technical capabilities. The incumbent owns backlog prioritization, requirements definition, release readiness, and lifecycle management to drive customer satisfaction, operational efficiency, and business growth.

Acts as a subject matter expert (SME) on customer needs, industry trends, digital experiences, and product capabilities.
Owns and prioritizes the product backlog, ensuring teams focus on delivering the highest-value features and enhancements.
Partners with Engineering, Architecture, Operations, Risk, Compliance, Marketing, and Client Services to define and deliver product solutions.
Translates customer and business needs into epics, features, user stories, and acceptance criteria.
Facilitates Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and release planning.
Collaborates with technical teams on API integrations, backend services, platform modernization, and system enhancements.
Supports product launches and organizational readiness efforts, ensuring successful adoption across clients and internal teams.
Utilizes customer feedback, analytics, and market research to drive prioritization and continuous product improvement.
Creates compelling product demonstrations and presentations for leadership, stakeholders, and customers.
Build partnerships across business and technology teams to enable successful product delivery and long-term growth.
Monitors product performance using KPIs, Agile metrics, and customer insights to guide future roadmap decisions.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor’s degree in business, Technology, Computer Science, or related field, or equivalent combination of education and professional experience – Preferred

Qualifications:

5+ years of progressive experience serving as a Product Owner within Agile Scrum and/or SAFe environments.
Demonstrated experience managing product backlogs and maximizing value delivery through iterative development.
Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies including Scrum and SAFe.
Experience eliciting requirements and translating business needs into epics, features, user stories, and acceptance criteria.
Proven ability to collaborate effectively with both business stakeholders and technical development teams.
Experience supporting API integrations, backend services, and technical product initiatives.
Demonstrated success leading Agile teams delivering customer-facing web applications, portals, and digital experiences.
Experience participating in user acceptance testing (UAT), release validation, and product quality assurance activities.
Strong analytical skills with the ability to use data and customer insights to guide prioritization decisions.
Proficiency with Agile planning and collaboration tools including Azure DevOps, Jira, Confluence, and GitLab.
Experience developing and maintaining Agile metrics including velocity, burndown, burnup, throughput, and roadmap health indicators.
Strong communication, facilitation, and stakeholder management skills, including executive-level presentations.
Ability to manage multiple priorities, dependencies, risks, and impediments in a fast-paced environment.
Demonstrated ability to align strategic objectives with tactical execution to achieve business outcomes.
Self-starter who thrives in cross-functional environments and embraces continuous improvement.

Certifications:

Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner/Product Manager (POPM), or equivalent Agile certification -preferred.

It Would Be Nice For You To Have:

Experience within financial services, healthcare financial products, banking, payments, lending, or fintech environments.
Experience leading platform modernization, digital transformation, and customer experience initiatives.
Technical background with an understanding of APIs, integrations, microservices, and cloud-based architectures.
Experience leveraging customer feedback and product analytics to improve engagement, adoption, and satisfaction.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$75,000.00 USDMaximum:

$127,500.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

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More about this job

Skills

Prioritization
Customer service
Regulatory compliance
Market research
Presentation skills
Leadership
Agile
Customer insight
Computer science
Scrum
Iterative development
Software development
Quality assurance
Analytical skills
Collaboration
Microsoft Azure
DevOps
Jira
Atlassian Confluence
GitLab
Communication skills
Stakeholder management
Process improvement
Financial products
Customer experience
Microservices
Risk management

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