Jobs in the United States

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Added 6 mins ago
Embedded SW Engineer
Trane Technologies
La Crosse, WI
1- 3 years of C++ or similar object-oriented software design experience required · Must have excellent verbal, written, and interpersonal skills
Added 7 mins ago
Radio Coordinator
IO DATASPHERE INC
MADISON, WI
Added 7 mins ago
Network Security Engineer – Palo Alto
Cognizant
Madison, WI
We are seeking an experienced Network Security Engineer with strong hands-on expertise in Palo Alto and Cisco firewall technologies to design, implement, migrate, and support enterprise…
Added 7 mins ago
CyberSecurity SIEM Engineer (Senior SDC)
EY
Milwaukee, WI
To qualify for the role you must have
Added 8 mins ago
Controls Engineer
Fairbanks Morse Defense
Beloit, WI
Fairbanks Morse is seeking an Automation Engineer to join our Technology team. The Automation Engineer will be responsible for supporting all control systems within the FMD product family.…
Added 1 hour ago
Sr Tech Support Engineer MI -1 (for medical imaging devices)
Fujifilm
Jefferson City, MO
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue…
Added 1 hour ago
Lead Security Engineer
Kelly Services
Reston, VA
This requires 5 days per week onsite in Reston, VA · Ability to work onsite 5 days per week in Reston, VA
Added 1 hour ago
Senior Principal Process Engineer
Northrop Grumman
Radford, VA
Must possess a valid driver’s license (Real ID)
Added 1 hour ago
Cyber Data Analysis Engineer III
CACI International
Springfield, VA
A Cyber Data Analysis Engineer designs, builds, and maintains the enterprise environment for collecting, storing, and displaying data that supports cybersecurity efforts. In this role,…
Added 1 hour ago
Senior Software Engineer
Northrop Grumman
Newport News, VA
Northrop Grumman is seeking a Sr Software Engineer for our GCCS-J program in Newport News, Va.
Added 1 hour ago
Deputy Chief Engineer Systems (Government)
AT&T
Chantilly, VA
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week
Added 1 hour ago
Mech Colo Regional Engineer , Colocation Region Engineering- AMER
Amazon
Herndon, VA
…support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We…
Added 1 hour ago
Mech Colo Regional Engineer , Colocation Region Engineering- AMER
Amazon
Herndon, VA
…support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We…
Added 1 hour ago
Linux Systems Engineer
SAIC
Arlington, VA
SAIC is seeking a Linux Systems Engineer capable of working with contractors, government personnel, and subject matter experts focusing on creating and recognizing targeting opportunities…
Added 1 hour ago
Junior Information System Security Engineer
Astrion
Huntsville, AL
Astrion has an exciting opportunity for an eager Information System Security Engineer to support the organization's cybersecurity and vulnerability management programs. This role works…
Added 2 hours ago
Cyber Security Analyst
WEBER COUNTY CORP
OGDEN, UT
Added 2 hours ago
Software Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
Electrical Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
Software Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
Software Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
Software Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
Software Engineer
INNOVA SOLUTIONS INC
SALT LAKE CITY, UT
Added 2 hours ago
TT
Forward Deployed Engineer, Infrastructure
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
- Diagnose and resolve customer-specific infrastructure issues involving Kubernetes configuration, cloud IAM, and networking.
Added 2 hours ago
L
Principal Member of Technical Staff, ASIC Implementation Lead
Lumotive
Milpitas, CA
- $190,000 to $220,000 USD / year
…multiple technologies - from 3D sensing and imaging to optical networking, free space optical communication, and beyond. Like the shift from analog to digital in electronics, programmable…
Added 2 hours ago
Network Security Engineer – Palo Alto
Cognizant
Washington, DC
We are seeking an experienced Network Security Engineer with strong hands-on expertise in Palo Alto and Cisco firewall technologies to design, implement, migrate, and support enterprise…

WEBIT Services

T2 Service Desk Engineer

Naperville, IL, United States

$60,000 to $80,000 USD / year

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $80,000 USD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Summary:

. As a Tier 2 Service Desk Engineer, you will serve as the mid - level of technical support within our service desk team. You will handle technical issues, provide guidance, and collaborate with other IT professionals to ensure the delivery of superior IT services. Your role will involve troubleshooting advanced issues, mentoring junior staff, and participating in project work, if needed.

Key Responsibilities:

Mid - Level Technical Support: Resolve technical issues, ensuring timely and effective resolution, including but not limited to:
Virtualization: VMware & Hyper-V
Backup systems and Storage
Network and Security (Firewall Systems, Router and Switches etc.)
Active Directory and O365 Administration
System Administration: Working knowledge support of advanced system administration tasks, including server management, network configuration, and security implementations on Windows Servers 2008-2022 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
Project Participation: Collaborate with project teams to assist with IT projects for clients.
Mentorship and Training: Provide guidance and training to Tier 1 support staff, fostering a culture of continuous learning and improvement.
Client Interaction: Communicate effectively with clients to understand their technical needs, provide updates, and ensure satisfaction with services rendered.
Documentation: Maintain detailed and accurate documentation of technical solutions, procedures, and client interactions.
Proactive Maintenance: Conduct regular system audits, performance tuning, and preventive maintenance to ensure optimal system performance and reliability.
Incident Management: Lead the response to major incidents, including identification, resolution, and post-incident review to prevent recurrence.
Security: Implement and manage security measures to protect client data and systems from threats and vulnerabilities.

Qualifications:

· Experience in a technical support role, with at least 2 years in a support capacity. · Certifications: Relevant industry certifications such as MCSE, CCNA, ITIL, or similar are highly desirable. · Technical Skills: Working knpwledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices. · Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently. · Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. · Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships. · Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Experience in a technical support role, with at least 2 years in a Tier 2 support capacity.
Certifications: Relevant industry certifications are highly desirable.
Technical Skills: Working knowledge in Windows and Linux server administration, networking (LAN/WAN), virtualization (VMware, Hyper-V), cloud services (AWS, Azure), and security best practices.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle complex technical issues independently.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Customer Service: Strong commitment to providing exceptional customer service and maintaining client relationships.
Team Player: Ability to work collaboratively within a team environment and share knowledge effectively.

Benefits:

Company-paid Day-1 Health Insurance for employee
Company-paid AD&D Insurance
Company-paid LTD & STD Insurance
Unlimited PTO after 90 days
Employee Assistance Program
Dental Insurance
Vision Insurance
401k
Life Insurance

Additional Information:

Position Type: Full time, salaried
Salary Range: $60,000 - $80,000/yr
Unlimited PTO Eligibility: After 90 days
Employee Ownership Eligible after 1 year of service

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More about this job

Skills

Technical support
Troubleshooting
Coaching
VMware
Microsoft Active Directory
Microsoft 365
System administration
Microsoft Windows
DNS
DHCP
Microsoft Exchange
Guide staff
Documentation
Preventive maintenance
Monitor security measures
MCSE
CCNA
ITIL
Linux
LAN
WAN
AWS
Microsoft Azure
Problem solving
Communication skills
Customer service

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Work requirements

Jobs in the United States