About We Do Life… Together
We Do Life…Together (WDLT), a division of ICES, Inc., has been transforming lives in Connecticut since 1998. We support individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve individuals in private residences, respite facilities, emergency placements, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes.
We offer a comprehensive continuum of services, including residential, vocational, clinical, community habilitation, and in-home support, all grounded in person-centered care. Our team works alongside each individual to build real-world independence, from securing meaningful community employment to developing daily living skills and accessing the resources they need to thrive.
WDLT collaborates with the Department of Developmental Services, the Department of Mental Health and Addiction Services, and other community partners. When you join WDLT, you are joining a team that believes in doing this work together, for each other and for the people we serve.
Why This Role Matters
The Shift Coordinator is the on-shift leader of the home. Working under the direct supervision of the Residential Program Manager, you will help run the day-to-day operation of the home, supervise and coach residential staff, and make sure every individual’s program is carried out safely, consistently, and in compliance with Department of Developmental Services (DDS) and ICES, Inc. requirements.
This role calls for a Board Certified Behavior Analyst (BCBA) and/or someone with strong experience in applied behavior analysis. Your behavioral expertise is what makes this position different: you will make sure each behavior support plan is followed correctly by every team member, every shift, and you will help staff understand the “why” behind the strategies they use. The result is better outcomes, greater independence, and a more confident team.
If you are a behavior-focused leader who wants to see your expertise make a daily, visible difference in people’s lives, we want to meet you.
What You’ll Do
Behavior Support and Program Implementation
- Ensure all team members follow and execute each individual’s behavior support plan correctly and consistently.
- Apply behavior analytic knowledge to model strategies, coach staff, and provide in-the-moment feedback on plan implementation.
- Implement individual programs and ensure data is collected accurately and on time as required.
- Review data books, communication logs, assignment sheets, and appointment forms after the completion of each shift.
- Assist individuals with the implementation of their behavioral and habilitative plans and with their medical, psychiatric, and social-emotional needs.
- Participate as a contributing member of each individual’s Interdisciplinary Team (IDT), sharing observations and data to support plan development and updates.
Shift Leadership and Home Operations
- Assist the Residential Program Manager in the overall operation of the home and the supervision of residential staff.
- Conduct all “shift charge” duties as designated, including weekly audits and physical plant checks.
- Review individual and staff assignments and assist with changes as needed, with proper approval.
- Review all communication logs, appointment schedules, and vehicle logs; ensure medical appointments and calendars are updated monthly.
- Ensure the program Activities Calendar is completed and followed.
- Oversee daily housekeeping tasks and the upkeep of the home so it remains clean, safe, and welcoming.
- Respond to and report all emergency situations according to protocol, and document any house visitors, unusual activity, or community involvement.
- Document and report any staff or house issues to the Residential Program Manager.
- Communicate effectively with all house staff and the individuals in the home.
Individuals’ Direct Care
- Treat every individual with respect and dignity, always in alignment with each person’s individualized plan.
- Assist and instruct individuals with daily living skills.
- Administer medications and implement delegated responsibilities as ordered by licensed medical personnel (Med Certification required within the first 3 months).
- Provide safe transportation for individuals; oversee the upkeep and maintenance of agency vehicle(s) and document mileage regularly.
Training and Staff Development
- Participate in personnel processes and assist the residential department in orienting, training, and developing new Direct Support Professionals as directed.
- Provide training to staff and individuals on all house activities, appointments, and program guidelines.
- Train Direct Support Professionals in proper operational procedures and explain company policies.
Compliance and Administration
- Ensure compliance with all DDS and ICES, Inc. policies, procedures, protocols, and guidelines, and assist the Residential Program Manager in assuring compliance with all state and federal regulations.
- Assist with the preparation of and adherence to budgetary guidelines; ensure proper documentation of all financial transactions.
- Complete all required paperwork in a timely and accurate manner.
- Attend all meetings as required.
- Other duties as assigned.
What We Offer
- Competitive hourly pay that reflects your experience and grows with your performance.
- A leadership role where your behavior analytic expertise directly shapes the quality of care.
- Clear pathways for advancement into program management and clinical leadership roles.
- Paid, structured training and certification support (CPR, PMT, DDS Med Certification, and more).
- A mission-driven culture where your work makes a visible, meaningful difference every day.
- A collaborative team environment that values flexibility, initiative, and genuine care.
- BENEFITS SNAPSHOT
Benefit
Full-Time1
Part-Time
Medical (PPO or HSA plan)
✔ Premium sharing
✔ If averaging 30+ hrs/wk2
Prescription Drug Coverage
✔ Included with medical
✔ If ACA-eligible2
Dental (Mutual of Omaha)
✔ Employee-paid option
✔ Employee-paid option
Vision (Mutual of Omaha / EyeMed)
✔ Employee-paid option
✔ Employee-paid option
Company-Paid Life & AD&D ($10,000)
✔ 100% employer-paid - Employee Assistance Program (EAP)
✔ Available 24/7/365 - 401(k) Retirement Plan
✔ Available, with possible profit sharing
✔ Available, with possible profit sharing
Voluntary Supplemental Coverage (Life, Short-Term Disability, Hospital Indemnity, Accident, Critical Illness)
✔ Employee-paid, optional
✔ Employee-paid, optional
- 1 Full-time eligibility is based on the employee’s regularly scheduled hours as defined by company policy.
- 2 Part-time employees who average 30 or more hours per week during the applicable measurement period are eligible for medical and prescription drug coverage under the Affordable Care Act (ACA).
- - Not offered for this employment status.
- Benefits are subject to change. This summarizes our current benefits for this position. Full details regarding benefits are included in the official plan documents, which govern in the event of any discrepancies. All benefits described herein are subject to change at the sole discretion of the company at any time.
Required Trainings and Certifications
WDLT provides training and support to help you meet all certification requirements. The following must be maintained throughout employment and includes, but is not limited to:
- Board Certified Behavior Analyst (BCBA) certification in good standing with the BACB, if held
- DDS Medication Administration Certification (required within first 3 months of employment)
- CPR Certification
- Physical & Psychological Management Training (PMT)
- Human Rights and Abuse/Neglect Training
- Other DDS Mandated Annual Training
- Attendance at mandatory staff meetings
Qualifications
What You Bring
- A genuine commitment to the dignity, respect, and growth of the individuals you support.
- Proven leadership skills, with excellent interpersonal and coaching skills and a desire to bring out the best in people.
- Initiative and a results-oriented approach, with solid problem-solving abilities and resourcefulness.
- Strong multitasking abilities and the ability to work well under pressure in a fast-paced environment.
- Strong verbal and written communication skills.
- Professionalism, reliability, and the ability to work independently and as a team member.
- Proficiency with smartphones, tablets, and computers.
Physical and Other Requirements
This role includes physical activity. You should be able to:
- Stand, walk, and sit for extended periods.
- Occasionally lift up to 25 pounds.
- Work outdoors as program activities require.
This is an essential staff position. The individuals we support depend on you being present and prepared. You also must:
- Be a Board Certified Behavior Analyst (BCBA) and/or have demonstrated experience in applied behavior analysis, including implementing behavior support plans (required).
- Have a high school diploma or GED required; previous human services experience and knowledge of Intellectual and Developmental Disabilities are a plus.
- Be at least 18 years old.
- Have a valid driver’s license, a safe driving record, and a reliable personal vehicle for travel as needed.
