Operation Technician I

About Overwatch Mission Critical Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry. Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job - it's purpose.

Overview

The Operations Technician I will assist all the team's customers by providing “best in class” customer and technical support. The Operations Technician I will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Operations Technician I may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Operations Technician I will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Operations Technician I will also assist other members of the Operations Team ensuring 100% uptime to all customers. Perform Operations Technician I services which are tracked through the team ticketing system. This includes, but is not limited to the following services: Equipment Rack and Stack Cable, terminate, and dress fiber or copper network cabling Assist customers with the diagnosis of hardware and software issues on their equipment Power cycling of customer equipment Perform cabinet/cage audits Blade/Card, Memory, Hard Drive, and Transceiver installation or removal Testing and troubleshooting of copper and fiber optic circuits Assist with migrations of equipment, power, or networking devices Shipping and Receiving of packages Receive, install and test customer and internal cross connects of copper and fiber optic interconnections Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.) Provide timely customer and internal updates using a computer based ticketing system Assist with the documentation and inventory verification/counts Adherence to Standard Operating Procedures Maintain overall Data Center cleanliness and appearance Data Center Years Experience Needed 1 Year Worksite Model Onsite Driver’s License Requirement For roles that require on-site presence or travel between work locations as an essential function of the position, candidates must possess and maintain a valid driver’s license appropriate for the role and be eligible to operate a motor vehicle in accordance with applicable laws. Communication Skills Demonstrated ability to communicate effectively in a professional work environment, including preparing written reports and documentation, conveying information clearly to team members, clients, and stakeholders, and responding appropriately to verbal and written communications related to job duties. Physical Requirements and Work Environment This position operates primarily in an active data center construction environment, encompassing both indoor and outdoor work settings. The role requires the physical ability to perform essential job functions safely and effectively in a dynamic environment that includes ongoing construction activity and evolving site conditions. The work environment includes areas and temporary structures owned, leased, or controlled by third parties over which Overwatch may have limited or no control. Because the project remains under construction, certain areas of the site - including access routes, staging zones, and temporary structures - may not yet be fully ADA-compliant until construction is complete or those third-party areas are finalized. Physical Requirements Must be able to walk, stand, stoop, twist, bend, and climb stairs or ladders for extended periods while navigating uneven, unpaved, or obstructed terrain. Must be able to lift, carry, push, or pull up to 50 pounds on an occasional basis. Must be able to drive between job sites and access all areas of an active construction zone, including raised platforms, scaffolding, and confined spaces. Must be able to tolerate exposure to outdoor weather conditions, dust, and construction-related noise, vibrations, and odors. Must be able to communicate effectively with contractors, engineers, and site personnel, and maintain situational awareness in high-activity environments. Personal protective equipment (PPE), including hard hats, safety vests, hearing protection, and steel-toe boots, is required. Must have sufficient visual acuity to read drawings, specifications, and safety signage, and to observe site activity. Work Environment Work is performed primarily in and around active construction areas, which may include unfinished buildings, temporary field offices, staging areas, and partially completed infrastructure. These locations may contain uneven surfaces, limited accessibility, and other conditions typical of construction projects prior to final completion. Overwatch does not control and cannot modify accessibility conditions within areas, facilities, or temporary structures owned or managed by third parties. Reasonable Accommodation Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, provided such accommodations do not create safety hazards, impede essential mobility within active work zones, or require modification of facilities not owned or controlled by Overwatch.

Benefits

Overwatch Construction offers a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, life insurance, 401(k) retirement plan and paid time off.