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Added 1 min ago
Senior Engineer - Structures
Subsea7
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Expert knowledge of industry software like STAAD Pro & ANSYS.
Added 1 min ago
Care Promoter 1
Chen Neighborhood Medical Centers of South Florida, LLC
United States
…word-processing, spreadsheet, database, e-mail and presentation…
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Acute Nurse Case Manager
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Sr Network Engineer- Jacksonville, FL
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Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 2 mins ago
Critical Operations Manager
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…team. Our data centers serve as the foundation upon which our software operates to meet the demands of our customers. The Critical Operations Manager (COM) is responsible for the safe and…
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Branch Office Administrator
Edward Jones
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Added 2 mins ago
Substation Project Manager
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Technical proficiency:Proficiency with the Microsoft Office suite, with particularly strong Excel skills. Project management software experience is preferred.
Added 2 mins ago
Software Engineer
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Boise, ID
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 2 mins ago
Enterprise Solutions Architect-Senior/Consultant
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…implementation of in-house information systems, hardware, and networked software architectures that support core organizational functions, and assure their high availability. This position…
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QC Admin
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Computer skills, proficient with MS Office Word and Excel, including an eagerness to learn software which is proprietary to Harder
Added 2 mins ago
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Principal Data Hall Designer
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Boise, ID
- $114,600 to $234,600 USD / year
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Added 2 mins ago
CMC Mechanical Analysis Lead Engineer
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…analyses on these components using finite-element-analysis (FEA) software as well as proprietary post-processing tools. The individual will be accountable for the quality of own their own…
Added 2 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
Ensure testing, validation, traceability, documentation, and release activities align with Software Lifecycle, Quality Management System, and regulatory requirements.
Added 2 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
Ensure testing, validation, traceability, documentation, and release activities align with Software Lifecycle, Quality Management System, and regulatory requirements.
Added 2 mins ago
Lead Decision Support Analyst – Python Developer
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Boise, ID
…application developers focused on building and maintaining scalable software applications. The incumbent takes an enterprise-wide architectural view to drive the technical execution of…
Added 2 mins ago
Project Manager - Medicaid
Highmark Health
Boise, ID
Experience with an industry standard software development lifecycle
Added 2 mins ago
Account Executive - SMB
FranklinCovey
Boise, ID
Proficiency with CRM software (e.g., Salesforce) and sales analytics tools
Added 2 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Boise, ID
- $100,700 to $181,300 USD / year
Have experience delivering IT implementations, such as software-as-a-service (SaaS) applications or infrastructure upgrades, and managing external implementation providers
Added 2 mins ago
Respiratory Sales Specialist-Kentucky
Merck
Boise, ID
Ability to travel up to 75%; must reside in the assigned territory-Kentucky · Candidate must possess a valid driver's license
Added 2 mins ago
Production Network Manager, Backbone Engineering
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…join the Backbone and Edge Engineering team focused on our Software Defined Express Backbone Network. This team is responsible for designing, implementing and supporting one of the world’s…
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Cognizant Workday - Human Capital Management Associate Consultant
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Boise, ID
…proudly partner with Workday, one of the leading cloud-based software solutions for HR, finance and payroll…
Added 2 mins ago
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Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
…and owns the foundation for how Defense & Systems architects software environments and delivers a data fabric that enables the use of…
Added 2 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Boise, ID
…reporting services to SitusAMC’s clients using SitusAMC’s SBO software platform. This position will assist clients with data management, remittance reconciliation, loan accounting, and key…
Added 2 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Boise, ID
Added 2 mins ago
SA
Digital Experience Specialist - Mercedes Benz of Calabasas
Sonic Automotive
Calabasas, CA
- $50,000 to $55,000 USD / year
Stay current on Mercedes-Benz technology, software, and digital features.

Closed listing

WCG Clinical

Client Support Analyst IRB/IBC (Remote)

Bismarck, ND, United States

USD $65,700.00 - USD $102,000.00 /Yr.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: USD $65,700.00 - USD $102,000.00 /Yr.
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine - empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

Reporting to the Director, Account Management IRB & IBC within the Sales and Business Development division, the Client Support Analyst IRB/IBC position absorbs the commercially oriented customer support of inbound lead management, small-study servicing, and post-sale account servicing. The Client Support Analyst IRB/IBC serves as the primary commercial point of contact for proposals, SOWs, change orders, budget reconciliation, inbound IRB lead management, and overall commercial/BD support.

ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

Serves as the front-line owner for inbound IRB/IBC lead triage, qualification, and routing, ensuring every lead is captured in Salesforce and moved to the appropriate next step
Delivers full-cycle servicing of small-studies, including SOW generation, invoicing, onboarding, and ongoing account execution
Prepares template proposals and drafts budgets aligned to WCG pricing standards and client requirements
Owns budget reconciliation, Change Order (CO), and Purchase Order (PO) management across assigned accounts
Supports invoicing, billing, and annual fee management activities for large accounts in partnership with BD and Finance
Manages contract renewals, change orders, and pricing discussions in coordination with legal, commercial and finance leaders
Offers overall commercially oriented customer support to small and large pharma clients
Acts as SME for IRB/IBC commercial operations processes
Analyzes trends and recommends operational improvements
Tracks and reports performance and adherence to best practices for leadership review.
Advises leadership on process optimization and customer experience improvements
Identifies operational bottlenecks
Resolves non-routine customer and workflow issues
Develops solutions for complex contracting and study support scenarios
Uses data to improve cycle times, conversion rates, and service quality
Interprets commercial policies and study requirements
Provides guidance on budgeting methodology and proposal strategy
Coaches less experienced team members
Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here

EDUCATION REQUIREMENTS:

Bachelor's degree or higher is required, with industry related degree preferred

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:

None

QUALIFICATIONS/EXPERIENCE:

A minimum of 3–5 years in account management, client services, inside sales, or BD support within pharma/biotech/CRO/medical device/clinical research services
Experience with proposal generation, SOW drafting, budget preparation and reconciliation, CO, and PO management
Ability to triage and qualify high volumes of inbound leads
Working knowledge of IRB/IBC review processes strongly preferred
Experience navigating matrixed organizations and coordinating across cross-functional teams
Proficiency with Salesforce and MS Office
Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment

SUPERVISORY RESPONSIBILITIES : None

TRAVEL REQUIREMENTS: 0 to 5%

Pay Range

USD $65,700.00 - USD $102,000.00 /Yr.

EEOC Statement

WCG is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, pregnancy, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.

Submit a Referral (https://careers-wcgclinical.icims.com/jobs/2157/client-support-analyst-irb-ibc-%28remote%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834322108)

Software Powered by ICIMS

Location US-Remote

ID 2157

Position Type Regular Full Time

Location Type Remote

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Jobs in the United States