Job description
Are you passionate about developing people, fostering professional growth, and supporting public safety through exceptional training programs? We are seeking an experienced Training Specialist to join our team. WCCCA is the second largest primary 9-1-1 Center in Oregon, providing 9-1-1 emergency communications for more than 15 police and fire agencies serving Washington County, as well as fire service into Clackamas, Yamhill, and Multnomah Counties. This is an exciting opportunity to play a vital role in the development and success of our emergency communications professionals. As our Training Specialist, you will coordinate, develop, deliver, and evaluate training programs that support employee performance, operational readiness, and compliance with state and industry standards. You will work closely with supervisors, trainers, and leadership to ensure employees have the skills, knowledge, and confidence needed to serve our community effectively. The ideal candidate is collaborative, a strong communicator and skilled facilitator who is committed to employee development, continuous improvement, and creating a positive learning environment. If you thrive in a mission-driven organization where your work directly impacts employee success and public safety, we invite you to join our team. Examples of Duties / Knowledge & Skills
Duties may include, but are not limited to the following:
- Coordinate, monitor and measure conformance of agency training and other assigned programs against Agency and outside requirements (DPSST, APCO, etc.)
- Enter and update each certified employee’s training record for Department of Public Safety Standards and Training (DPSST); Law Enforcement Data System (LEDS); International Academies of Emergency Dispatch (IAED); Association of Public Safety Communications Officers (APCO); and PowerDMS (internal database used to track ongoing training).
- In conjunction with the Training Coordinator, track information to ensure employees complete required training to maintain professional certification with appropriate agencies.
- Obtain, track and evaluate Cardio-Pulmonary Resuscitation (CPR) data to award appropriate recipients with Life Saver Awards and assist the Administrative Supervisor with QA/QI of all CPR calls and provide Feedback reports to call takers.
- Facilitate certification compliance for non-certified staff and vendors to meet Criminal Justice Information System (CJIS) requirements.
- Assistance in coordinating mandatory agency training for non-operations divisions and provide support when necessary.
- Update and maintain current training manuals and resources as needed for the Operations division in coordination with Training Coordinator.
- Maintain historical training records for employees.
- In coordination with Training Coordinator, maintain an Operations training calendar in accordance with agency directive. Schedule and facilitate agency in-service training; create hand-outs and evaluations/surveys for participants; coordinate class schedules with affected divisions.
- Assist with promotion and hiring processes as needed.
- Facilitate monthly Peer Group meeting to provide Trainees with information, resources, and a mechanism to raise issues during their training phase of employment.
- Administer and track Agency’s Unusual Event Response (UER) program ensuring events are routed to appropriate department for research, follow up and resolution.
- Assist Training Coordinator with training related activities to include updating training materials, developing class material, scheduling events and speakers, deliver training and other tasks to facilitate the Agency’s training program.
- Ensure conduct, work methods and work environment are free of safety hazards for themselves, fellow employees, and the public and report any identified hazard(s) to a supervisor or to the Safety Committee.
- Perform other duties as assigned.
Minimum Qualifications & Requirements
TYPICAL QUALIFICATIONS
A minimum of at least two years of increasingly relevant experience in administration, program management and/or 911 dispatch operations or any satisfactory combination of experience and training which demonstrates the knowledge skills and abilities to perform the above duties may be substituted.
Licensing and Certification Required:
Ability to obtain and maintain CPR/AED certification Ability to obtain and maintain LEDS/CJIS certification
Qualifications and Licensing Preferred:
Previous experience in emergency 911 communications or public safety experience. Basic DPSST Telecommunicator and Emergency Medical Dispatcher certificate Knowledge, Skills and Abilities
- Knowledge of office skills including typing, scheduling, proof-reading, note-taking, filing, logistics support, timekeeping, and related skills in the use of computers, software (Microsoft Office programs) and other office equipment.
- Knowledge of public safety and 911 emergency communication operations
- Ability to learn and apply Agency rules, policies and procedures, including payroll, human resources policies, and labor contract provisions.
- Ability and skills to compile and prepare statistical information accurately
- Ability and skill to follow oral and written directions
- Ability and skill to communicate effectively orally and in writing
- Ability and skill to provide excellent internal and external customer service
- Ability and skill to meet deadlines and prioritize workload
- Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others
- Ability to apply a high level of initiative, discretion and judgment in accomplishing assigned tasks; ability to work under stressful and emotional conditions; ability to maintain confidentiality.
- Ability to establish and maintain effective relationships with those contacted in the course of work.
. Supplemental information Sit at a desk or console for extended periods of time; Occasionally walk, stand, or stoop; Occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; Use tools or equipment requiring a high degree of dexterity; Work for sustained periods of time maintaining concentrated attention to detail; Must be able to communicate orally, in writing and over the phone. Must be able to work a schedule that adjusts to meet the needs of the Agency which may occasionally include weekends, evenings, nights and/or early mornings. Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Supervision Received/Exercised This position receives direct supervision from the Administrative Supervisor and indirect supervision from the Training Coordinator. This position does not directly supervise others. It is important that your application include all the requested and required information, including complete work experience and education. A resume and/or cover letter is not a substitute for required information omitted on the application. When filling out the Work Experience section, please include 10 years of work experience. Incomplete applications will not be processed.Benefits Health Insurance WCCCA offers a choice of two medical/vision plans (Regence/BlueCross or Kaiser Permanente) and a choice of three dental plans (Delta Dental, Kaiser Dental or Willamette Dental).
Flexible Spending Accounts ASIFlex is the pre-tax plan administrator. Also called, Section 125 and 129, these programs allow you to use pre-tax dollars to pay for dependent care expenses, medical and dental services, and employee insurance premiums you would normally have to buy with after-tax dollars.
Retirement PERS As a public employer, WCCCA participates in the Public Employees Retirement System (PERS). The Agency will provide the PERS retirement program to eligible employees as provided in Oregon law. The Agency's pickup of the employee contribution for newly eligible employees will begin on the first of the month following 6 months of employment. The Agency will pick up the employee contributions upon hire for employees that are already active PERS members. Deferred Compensation A Section 457 deferred compensation plan is available through Nationwide. This program is voluntary and contributions are at the employee's expense. Employee can contribute to the Deferred Compensation plan the first of the month following hire. WCCCA offers a match of employee contributions up to 1% of the employee's salary after a 6-month waiting period. VEBA WCCCA contributes $50.00 monthly into each benefit eligible employee's VEBA Trust Account. A VEBA account can be used to be reimbursed for medical expenses or for purchasing insurance during retirement.
Time Off Vacation Accrual: Upon completion of 6 months of continuous employment, full-time employees shall be credited with earned vacation leave to date. Part time employees receive prorated vacation accruals. Thereafter, vacation accruals are credited upon completion of each pay period. Vacation will be credited at the following rates:Years of Service / Vacation Hrs Per Month up to 5 years / 8 hours 5 to 10 years / 10 hours 10 to 15 years / 12 hours 15 to 20 years / 14 hours 20 + years / 16 hours
Holiday Accrual: Full-time employees accrue holiday leave at the rate of eight (8) hours per month. Part time employees receive prorated holiday accruals.
Sick Accrual: Full-time employees accrue sick leave at the rate of eight (8) hours per month. Part time employee recevie prorated sick accruals. Other Insurance/Benefits
- Life/AD&D Insurance through Cigna
- Long Term Disability Insurance through Cigna
- AFLAC Supplemental Insurance
- Employee Assistance Program
- Trauma Coverage
- Identity Theft
Part time employee receive pro-rated benefits. It is important that your application include all the requested and required information, including complete work experience and education. A resume and/or cover letter is not a substitute for required information omitted on the application. When filling out the Work Experience section, please include 10 years of work experience. Incomplete applications will not be processed.
