MRECC Training Coordinator

Department: MRECC FLSA Status: Exempt Reports To: MRECC Executive Director The Middlesex Regional Emergency Communications Center is seeking an experienced emergency communications professional to serve as Training Coordinator. This is a unique opportunity to take a lead role in implementing and developing the training program for a new regional 9-1-1 emergency communications center. The Training Coordinator will report directly to the Executive Director or their designee. The Training Coordinator is responsible for implementing, coordinating, delivering, evaluating, and continuously improving MRECC’s comprehensive employee training program. A primary initial responsibility will be implementing MRECC’s training academy for newly hired Emergency Communications Specialists as the Center prepares to begin regional operations. Much of the foundational curriculum has already been developed. The Training Coordinator will organize, adapt, coordinate, and deliver that training while developing additional materials where necessary. The position also administers MRECC’s Communications Training Officer program, continuing education, remedial training, training and certification records, and public education and outreach activities. The Training Coordinator has functional authority over Communications Training Officers and agency instructors while they are performing training-related duties. The successful candidate will be an experienced emergency communications professional who understands both the technical requirements and human side of training employees for a high-performance 9-1-1 environment. The position requires excellent instructional, organizational, leadership, communication, documentation, and interpersonal skills and the ability to independently manage multiple training priorities. The Training Coordinator must be comfortable providing direction and feedback to CTOs, evaluating trainee performance, addressing training inconsistencies, and working collaboratively with supervisors and Quality Assurance personnel. MRECC operates 24 hours a day, 365 days a year. This position is primarily scheduled during administrative hours but requires flexibility to work evenings, overnight hours, weekends, or holidays when necessary to provide training and support employees assigned to all shifts. Key responsibilities can be found HERE. A complete job description is available upon request. MRECC is an Equal Opportunity Employer. How to Apply: Interested candidates should submit one combined PDF document that includes a cover letter and resume (?le name format: Last Name Job Title) to: administration@MRECC-ma.gov.

Qualifications

-Five years of professional experience in 9-1-1 emergency communications or a closely related public safety communications environment. -Experience serving as a Communications Training Officer, trainer, instructor, supervisor, or in another role involving employee development and evaluation. -Experience developing, coordinating, or delivering emergency communications training. -Bachelor’s degree in emergency management, public safety, communications, education, organizational development, criminal justice, public administration, or a related field, or an equivalent combination of education and professional experience. -Experience with Massachusetts State 911 requirements and regional or multi-agency emergency communications operations. -Experience using electronic training or learning-management systems such as PowerReady and policy-management systems such as PowerDMS. Special Requirements -Current Massachusetts State 911 Telecommunicator Certification. -Current APCO Communications Training Officer certification or equivalent recognized CTO certification.

Additional emergency communications certifications are preferred. The successful candidate may be required to obtain applicable agency certifications within one year of appointment. Miscellaneous Information Experience with Priority Dispatch EMD, EFD, and EPD protocols is desirable; instructor certification in these disciplines is not required.