Member Services Associate

JOB REQUIREMENTS: Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds. ***** OTHER EXPERIENCE AND QUALIFICATIONS: -Established history of positive customer service experience. -Skilled in use of Microsoft Office. -Proactive in seeking answers to member and guest inquiries. -Ability to thrive in a fast paced environment. -Comfortable managing multiple tasks simultaneously. -Strong communication skills, with a \"listen-first\" mentality. -Willingness to help others members, guests, and coworkers. -Consistently displays our core values: Caring, Respect, Responsibility, and Honesty. ***** APPLICATION INSTRUCTIONS: Other: A fully completed Application is required. E-mail inquiries without the application attached will not be considered. Apply Online: https://recruiting.paylocity.com/recruiting/jobs/Apply/4369443/The-Young-Mens-Christian-Association-of-Stevens/Member-Services-Associate