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Operations Manager
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Watts Water Technologies, Inc

Onboarding & Development Supervisor

Franklin, NH, United States

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Job details

Experience: 3+ years of experience in training, manufacturing, operations, HR, or workforce development.
Posting language: English
Posted: Nov 5, 2026

Original job description

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position The Onboarding & Development Supervisor leads workforce development, onboarding, training compliance, and employee skill development across manufacturing operations. This role partners with Operations, Safety, Quality, Engineering, Human Resources, and site leadership to ensure employees are trained, qualified, and equipped to perform their jobs safely and effectively.

Reporting to the Continuous Improvement Manager, the Supervisor oversees training programs, Training Coordinators, Lead Trainers, and training systems while driving employee development, operational excellence, compliance, and continuous improvement. This position is onsite in Franklin, NH.

Primary Job Duties and Responsibilities

Lead the site's training and workforce development strategy to ensure employee capability, operational readiness, and alignment with business objectives.
Direct and oversee onboarding, certification, qualification, and recurring training programs across all departments and shifts.
Provide leadership, coaching, and performance oversight to Lead Trainers, Trainers, and Buddies, ensuring consistent execution of training standards and expectations.
Establish, maintain, and govern training systems, qualification processes, skills matrices, and compliance documentation to support operational and regulatory requirements.
Analyze workforce capability data, identify organizational skill gaps, and develop action plans to improve employee proficiency, productivity, and retention.
Partner with Operations, Safety, Quality, Engineering, and Human Resources leaders to develop training strategies that support production goals, quality performance, safety initiatives, and succession planning.
Evaluate training effectiveness through performance metrics, audits, observations, skills assessments, and operational results, implementing corrective actions as needed.
Drive cross-training and workforce flexibility initiatives to improve labor utilization, business continuity, and organizational capability.
Lead continuous improvement efforts related to training systems, onboarding processes, knowledge transfer, and employee development programs.
Oversee compliance with OSHA, ISO, company policies, customer requirements, and training-related audit standards.
Develop and maintain training KPIs, dashboards, and management reports, providing leadership with insights on workforce readiness, competency levels, and training effectiveness.
Serve as the site's subject matter expert for training, employee development, and competency management processes.
Support talent development, career progression, and succession planning initiatives to build organizational bench strength and internal promotion pipelines.
Partner with educational institutions, workforce development organizations, and industry partners to establish and maintain apprenticeship, internship, and developmental learning opportunities.
Manage training, apprenticeship, and workforce development projects and initiatives, ensuring timely execution, resource alignment, and achievement of organizational objectives.
Foster a culture of continuous learning, accountability, safety, and operational excellence throughout the facility.

Required Qualifications

Associate degree in Human Resources, Training & Development, Education, Operations, Business, or related field.
3+ years of experience in training, manufacturing, operations, HR, or workforce development.
Previous leadership, supervisory, or Lead Trainer experience preferred.
Strong communication, coaching, facilitation, and organizational skills.
Proficiency in Microsoft Office applications.
Ability to manage multiple priorities and collaborate across departments.

Preferred Qualifications

Bachelor's degree in a related field.
Manufacturing training and development experience.
Knowledge of Lean Manufacturing, Kaizen, Standard Work, and Continuous Improvement.
Familiarity with OSHA, ISO 9001, ISO 14001, and compliance requirements.
Experience with Learning Management Systems (LMS) and training metrics.

General Applicable Company Competencies

Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions While performing the job duties, you will be working on-site in a manufacturing facility. You will be required to work at the Company’s location in Franklin, NH. Your scheduled work hours will be communicated to you by your manager. Physical Requirements - Specific physical abilities required for this position include, but are not limited to:

Ability to stand for long periods of time.
Ability to lift and carry up to 25 pounds.
Ability to push and pull up to 25 pounds.
Ability to physically move around manufacturing floor.
Ability to read documents and communicate clearly with management and cowrkers.
Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIOnsite

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

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More about this job

Skills

Onboarding
Leadership
Coaching
Regulatory compliance
Documentation
Evaluate training
Process improvement
Communication skills
Organizational skills
Microsoft Office
Training and development
Lean manufacturing
ISO 9001
ISO 14001
Learning management systems
LMS
Wear protective equipment against industrial noise

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